We had used Fitz perviously and found the plumbers professional and hard working. The services were expensive but it is hard to find good plumbers. Fitz was hired to prepare my new home for a gas inspection. There were some minor tie ins and connections that needed to be performed. The plumbers came to the home and performed only part of the work and promised to return to complete the services. When we tried to get them to return to have the work completed, they explained that they were too busy. This put my wife and I in a situation where we did not have hot water for 2 weeks. Several weeks later we received a $2527 invoice for installing approximately 10 ft of screw piping, a couple plugs, 3 ea 1/2 gas valves, a regulator to our range, a gas test they did not complete because there were leaks, and a gas line to a gas lantern in the front of my home that they never installed. After disputing the costs and a lengthy negotiation we were told that we had not paid for a previous visit which is why we needed to pay at least $1527. We finally agreed to pay $1527 which was much more that should have been charged for the little amount of work performed and to just get a resolution. After further review, we found the paper work showing we have paid for the previous services. Chris with Fitz, lied to us about not paying for our previous services. I would not recommend using Fitz for plumbing services. They are expensive and not honest.
Description of Work: Natural Gas System Tie Ins & Inspection
Rating Category
Rating out of 5
quality
3.0
value
1.0
professionalism
1.0
responsiveness
2.0
punctuality
2.0
$1,527
andy H.
05/2020
5.0
septic tank, drain pipe
+ 0 more
very nice and very professional
Description of Work: empty septic tank
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Dan T.
04/2020
5.0
drain pipe, drain cleaning
+ 0 more
Came right out and cleaned drain same day. Would use again.
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*Contact business to see additional licenses.
Service Categories
Drain Pipe Installation,
Plumbing,
Drain Cleaning,
Water Heaters,
Sewer Cleaning,
Excavating
FAQ
Fitz's Plumbing Repair Service LLC is currently rated 4 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
No, Fitz's Plumbing Repair Service LLC does not offer free project estimates.
No, Fitz's Plumbing Repair Service LLC does not offer eco-friendly accreditations.
No, Fitz's Plumbing Repair Service LLC does not offer a senior discount.
No, Fitz's Plumbing Repair Service LLC does not offer emergency services.
No, Fitz's Plumbing Repair Service LLC does not offer warranties.
Fitz's Plumbing Repair Service LLC offers the following services: Plumber, Drain Repair, Commercial Plumbing Service, Residential Plumbing Service, Drain Cleaning Service