Budget Plumbing LLC

Steve showed up on time and got right to work, this was a minor job and I will use them again in the future. Budget Plumbing came highly recommended by our prominent real estate broker who relies on their services all the time. They did not ask who referred me.

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They were a good company and responded to me. They were professional and great people. I will use them again in the future.

It took the city about a month and a half to get the water meter put in, so we had some "wait time" before the actual work would start. In the meantime, I needed some help with a leak that had happened at the back of the house. I called Budget and asked them if they could come out and stop the leak. They did. They said the service call would be $100.00. At that time, I decided to go ahead and give them the check I had gotten on loan, for $1,200.00. I told them they could deduct the $100.00 from it, and then if when the final work was finished, it ended up costing more than the estimate, I would pay the difference. A week later, another leak in the old pipes happened. I had to turn the water off to stop the leak. I called and called Budget asking for help. Eventually Julie, the woman who takes care of the phones, told me David said there was no point in them coming out to keep fixing leaks on the old pipes, because when the new pipes were finally installed, it would take care of the old leaks. I explained that while that was true, *I* still had to deal with the old pipes, and I had to have the water off to stem the leak. No response for days. Finally, I had to call out another plumber to stop the leak on the old pipe. When the city did get the water meter installed, two men from Budget Plumbing came out-- David was not with them. When I asked them if David had explained what needed to be done, they said, "No, David didn't tell us anything." I explained to them what David had said. They worked a few hours, then said they were done. They ran plastic tubing from the water meter to the back of the house. They left to go get parts for the sinks. Then they said they were done. I was a little confused, because all of the old metal pipe that David had said they'd "clean up" was still under the house. It just had blue plastic tubing attached to it. Anyway, they said the had done all they could do, so I said ok. As they were leaving, suddenly one of them ran back, while still on the phone with the office. He said accusingly, "She says you owe us $100.00." Wow. I thought I would be billed for any extra work. They had kept a check of mine for $1,200.00 for several weeks, when they had only done $100.00 of work at that time. I did that with them on good faith, because they'd had good grades on Angie's List and had been recommended by my realtor. Then they came running back to the house like I was trying to cheat them out of $100.00. Since they left, the kitchen sink leaks. The water pressure in the sink is WORSE. The bathtub isn't taken care of. I call and call and call. Julie says she is waiting til they can "fit me in". I'm constantly told they are "very busy". Well, they have my money already so I guess that makes me "fit in" status. Over a week ago, I called and left a message saying if I did not hear back from David within a week, I would be leaving negative feedback on Angie's List. It's well over a week later. Still nothing. Clearly, I will be having to pay another plumber to come fix this mess. And the thing is? Because David did not leave specific directions for his workers, and because he never came to see what they did, I don't even know if I got done what he had calculated in his estimate. $1,200.00 is a darn lot of money to pay for some blue tubing and two sink traps. I would HIGHLY caution people thinking of using this company. It seems they were wonderful once, but something awful has happened. I would not recommend them to ANYONE.

He was completely out of my price range. He came highly recommended and was a nice guy, but the price quoted was just too much.

Attempt 1 - called office and a lady answered; I explained my toilet wouldn't flush and I needed a service call. She asked to call me back. I gave her my cell number. She never called back. Attempt 2 a few days later - called office again, same lady answered. She asked to call me back again (it seems she is not able to make scheduling decisions without consulting someone else first). She called back several hours later and told me someone could come out within the hour. I told her I couldn't juggle my schedule at such short notice. This was on a Friday. She asked if I would be available Monday and I told her I thought so depending on the time. She said she would call me back. No call back on Friday but Monday I'm at work and she calls to say someone will be out in an hour. I got direct with her and explained that I worked and needed some notice. I told her that I had never had this kind of problem with her company before. She told me that I told her I was available anytime after lunch on Monday. I know I didn't tell her that because I had a meeting on my work calendar at 1:00 that day. She was more interested in being right than being helpful though, and ended up telling me that she would call me back. And of course, she showed me who is boss and she never did. I feel bad for the Budget staff who probably have no idea why business has dropped off lately. But when you make someone like this lady the gatekeeper for your business, you have to know what you have hired. I had even had them do some work for my company in the past. Luckily I found someone else to come out (C&D Plumbing) who did a fantastic job, so color me a former customer of Budget Plumbing permanently.

Receptionist is helpful, they arrived early, and completed the job quickly.

I called Budget Plumbing on Monday, June 15th to try to schedule a service call for one of our offices on the Westbank. I spoke to Dave, who told me that they were very busy, but would do their best to get to our office that day. He asked for our closing time, and then guaranteed that they could make it, even with their very hectic schedule. As promised, they showed up that afternoon, and had most of the problem fixed that day. They came back the next day, first thing in the morning, to finish the work.

I called at 8:00 a.m. hoping they could come out same day because the faucet was streaming water and I don't know how to turn the water off to the house. I told Dave who answered promptly about my problem and that I was hoping to make a 1:00 doctor's appointment, but understood if that wasn't possible. He said it would be tough since his guys already had a job scheduled for the a.m., so I went ahead and cancelled my appt. He called back about 5 minutes later to say that he had rearranged the other job so his guys could catch me first. They were early and finished right on time. I was able to go to the appointment too.

A pest control company came to spray my house and in the process managed to break a water main. Water was spewing everywhere and thanks to an old, rusty shut-off valve, my husband could not turn off the water at the street. The pest control company said they would get a plumber out, but it would probably take several hours (and in the meantime water is spewing all over my house and yard). I called Dave at Budget Plumbing and he had two guys who were working nearby stop that job and rush over to my house. They were there within 15 minutes working on my line. They got the water off, repaired the line, checked to make sure the pest control guy hadn't damaged anything else, and even did their best to re-spread out my mulch! They got the entire job done before we even heard back from the pest control's plumber.

They were fantastic. They showed up on time on the day we had scheduled, worked hard for 2 days and even finished the job early. Even though they ended up having to do more work than originally estimated from the underground video pipe inspection, they still only charged us the estimated amount. All of the workers were very nice and professional, and even tried to save our plants that had to be dug up to replace the drainage pipes. They were prompt at returning our phone calls and answering any and all of our questions. They also quoted us (and charged us) less than several other plumbers from the area.