We have been in business for 37 years, we service all makes both residential and commercial. We have a perfect record with the better business bureau. Our main goal is customer satisfaction.we specialize in existing homes, the more challenging the better. We only sell equipment that offers a factory 10 year parts and labor warranty. We also offer maintenance agreements for $110.00 per system. Servicing Greater New Orleans, St. Charles, St. John, St. Bernard & Plaquemines areas. Award wining.
Business highlights
46 years of trusted experience
Services we offer
Heating & air conditioning service & repairs. Air duct cleaning.
This company installed my original HVAC system when I first bought my home in the mid 90's. They have serviced my equipment every year since then, and repaired issues in the most cost effective manner. They installed new motors and fans in my existing heating and ac units...they kept my heating unit going for 27 years! . When it was finally time to replace the whole system ,they walked me through the benefits of a heat pump, and basically held my hand while I tried to figure out what the best option was. They came on time to do the installation, clean up and hauled away the old units, made sure I understood how everything worked, and delivered a great product with a great warranty. These guys have taken care of me for years. Highly recommend this local family business.
Description of Work: replace HVAC with Heat Pump
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
KIM D.
05/2020
1.0
air duct cleaning
+ -1 more
This company installed the AC Compressor on a slanted roof, incorrectly. Aug 2015 They built a wooden platform+sealed it at the bottom of the platform, blocking water from draining down the roof. May 2020 Discovered The AC Platform caused the rain to leak from a new roof, onto the ceiling, damaging the insulation, sheetrock & flooring. The owner, Sydney Lee, was rude. He said he would be here to see the damage but ever showed up. I am forced to sue this company ad I have ever sued anyone i my life.
Description of Work: Paid for York, got Guardian equipment. Broke countless times. They had to service the unit about 10 times... I recently replaced it with Rheem. Feb 2020
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0
$4,500
Yvonne M.
05/2020
5.0
heating & air conditioning/hvac
+ -1 more
This was my second time using this company. They respond with quality service & repaired items that others had not been able to successfully diagnose & resolve previously.
Description of Work: AC malfunctioning & leaking
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Ken C.
01/2018
5.0
heating & air conditioning/hvac
+ -1 more
We are very happy with the installation and service from AC ambulance. We had our AC unit replaced in September 2017 and the office personnel, installer and his assistant were all very professional. The arrived in the morning as scheduled, removed the old system, installed the new system, tested everything and did not leave until everything was done and we understood how it worked. Excellent job by all at AC ambulance. I would recommend them to all my friends. The system installed was a variable speed Diaken inverter system. This unit is awesome. It slowly speeds up and speeds up to only what is needed. This is great because I am a light sleeper. The old system had two speeds, off and full blast. When the unit would kick on at night, it would go from dead quiet to rocket blast. Thankfully that is now gone and replaced with this system that slowly comes up to speed. We have noticed that the house is also more comfortable with the lower humidity due to the new unit. Thanks again AC ambulance for helping us choose the right equipment and installing professionally. AC Ambulance also has been taking care of our rental properties for the past 20 years. These guys have always been able to fix the problem no matter what is was. They are professional, punctual, and know their trade. I would recommend Sidney and his crew to everyone.
Description of Work: New AC System and Years of Service
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$15,000
Mike K.
09/2017
3.0
heating & air conditioning/hvac
+ -1 more
It wasn't that good frankly. They were slow and didn't respond quickly. They cancelled a couple of times. It wasn't very satisfactory. We ended up replacing the air conditioning unit and we used another company. We didn't go back to AC Ambulance. They came out to fill the Freon. They came out 3 times in a row. They never did fix the leak. They just kept refilling the Freon. We did that 3 times and that's when I said I have had enough and we got someone else to come out. It was $275 but that was 3 times. Over the course of a year they didn't fix the problem. The price was fair for what they did, that wasn't the problem. They were slow and very hard to get.
Description of Work: AC Repair
Rating Category
Rating out of 5
quality
3.0
value
5.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0
$675
Marjorie E.
02/2017
5.0
heating & air conditioning/hvac
+ -1 more
They're really good. I've been using AC Ambulance for like the last 10 years. I've been using them before I joined Angie's List. They're awesome and they're the greatest to reach out to. I get a package deal every year for spring and fall maintenance, for the air conditioner and for the heater maintenance like a $110 per unit. I would give them an A for everything, that's why we've been using them for 10 years.
Description of Work: AC Ambulance provided a heating and A/C service.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$110
Tom V.
12/2016
5.0
heating & air conditioning/hvac
+ -1 more
Arrived on time. Performed the services, and left my unit working properly.
Description of Work: Charge my leaky central AC unit.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
Julie K.
10/2016
5.0
heating & air conditioning/hvac
+ -1 more
Very well. Tech was there promptly, addressed leak issue and cleared it up.
Description of Work: Leak from unit.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Barry S.
05/2016
5.0
heating & air conditioning/hvac
+ -1 more
Blower motor was out on the condenser unit. Called AC ambulance and scheduled service for next day. Reception said someone would call and set time. They did--service person arrived on time (Vincent) he checked unit, didn't have part, knew where to get--he noted that unit should still be under warranty and motor should be covered--I am 2nd owner of unit---Part was available next day--Vincent called me to let me know of availability and set return time--He showed up on time again--he had to argue with parts guy about warranty coverage for the motor--(I didn't ask him to do this)- -he got it covered under warranty, else it would have cost me a small fortune (computer controlled part)--he installed part and checked unit---it was clear he knew what he was doing--It was also clear that he was very experienced in the service industry because he kept me, the customer, informed of what was going on with the job start to finish--AC ambulance also honored their Angie's list coupon--I would call this company again---good work!!
Description of Work: replaced blower on condenser unit
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$184
Barry S.
05/2016
5.0
heating & air conditioning/hvac
+ -1 more
Blower motor was out on the condenser unit. Called AC ambulance and scheduled service for next day. Reception said someone would call and set time. They did--service person arrived on time (Vincent) he checked unit, didn't have part, knew where to get--he noted that unit should still be under warranty and motor should be covered--I am 2nd owner of unit---Part was available next day--Vincent called me to let me know of availability and set return time--He showed up on time again--he had to argue with parts guy about warranty coverage for the motor--(I didn't ask him to do this)- -he got it covered under warranty, else it would have cost me a small fortune (computer controlled part)--he installed part and checked unit---it was clear he knew what he was doing--It was also clear that he was very experienced in the service industry because he kept me, the customer, informed of what was going on with the job start to finish--AC ambulance also honored their Angie's list coupon--I would call this company again---good work!!
Description of Work: replaced blower on condenser unit
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$184
Suzanne C.
11/2015
5.0
heating & air conditioning/hvac
+ -1 more
I initially placed a bad review of this company after receiving the invoice detailing what the technician did at my appointment. Needless to say he did nothing as indicated which prompted the bad review. My reason for changing my feeling about this company is because the owner contacted me himself to,make things right for me which he did. I was impressed there still are people like this around. Thanks AC Ambulance company. Will, give you another try in the future.
Description of Work: Just needed to check a/c unit outside.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$110
Karen V.
06/2015
3.0
heating & air conditioning/hvac
+ -1 more
Well, I quickly discovered that the "Ambulance" has no emergency service! Not only that, but just today I found out that one unit was incorrectly installed. Sidney wants your money, but is not there for you when you need him.
Description of Work: Installed two new HVAC units at my home.
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
3.0
$3,000
Durward S.
10/2014
5.0
heating & air conditioning/hvac
+ -1 more
I could not believe it when I called the AC Ambulance and was told by the dispatcher that someone would call me within an hour. They were correct. The technician called in about thirty minutes and was on his way to my home. I was standing outside when I got the surprise of my life. Not one but two trucks pulled up. I had two techs with two stocked parts trucks to work on my unit. One tech went to the parts house to pick up the motor since neither truck had one on it; while the other tech got the fan motor housing ready for the new motor. Again I say, the complete time on the repair was no more that 1 and 1/2 hours.
Description of Work: AC fan blower motor would not run. They checked the unit until the problem was located. A new fan blower motor was needed. One of the techs went and picked up a new motor. It was installed in our unit promptly and the air was blowing and was cold. The complete time on the job was no more than one hour and a half.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$450
Gretchen Wiemann U.
08/2014
5.0
heating & air conditioning/hvac
+ -1 more
I was woken up around 7:15 AM by my outside AC unit making a horrible screeching noise. When I checked the unit the fan was not spinning. I suspected the bearings and found a video of a unit with bad bearings which sounded the same. I called AC Ambulance around 8 AM to describe what happened and schedule a service call and was told that Mike would be out later today. I'm in south Louisiana, so prompt service was a necessity because it is very hot here. I received a call from Mike around 11:45 stating he was on his way. He arrived around 12:15 PM. He inspected the unit and told me that the fan motor needed to be replaced and estimated the cost at $625. He also discussed the pros & cons of fixing the old unit vs. buying a new unit for which he also gave me an estimate. His opinion was that the unit was worth fixing since a new unit would mean a conversion to the newer Freon and mean replacing everything inside & out. This would be quite an expense. I decided to go ahead with the new fan motor. He did not have the proper fan on his truck, so he would have to get one from across town. He said he would be back in several hours. Mike returned after 4 PM and quickly installed the new motor. My AC is working fine now. He was very informative and helpful. He also didn't mind answering most of the questions I had already asked him for my husband who was home from work. Mike was very professional and made me feel that I made an informed decision about the AC. The total bill was $625 as Mike had estimated. I like that I had the option to go online and pay with my credit card using my invoice number rather than having the number written out on an invoice or having to write a physical check. I received an email acknowledgement of my payment immediately. I will definitely use AC Ambulance in the future as well as recommending them to friends & family.
Description of Work: Replaced AC fan motor
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$625
Tina M.
08/2014
1.0
heating & air conditioning/hvac
+ -1 more
Was contacted by the provider within 48hrs to schedule appointment. Appointment was scheduled between 12-4 the next day after scheduling. Took off from work to meet with technician who never showed up. Contacted business line who stated technician went to another job, and would contact me after that one was completed at 2pm. I waited until 4:30 then contacted the business again. Name and number was taken down, and again was told technician would contact me. Called back at 5:30, no one contacted me; they again took my name and number down. Called back at 6:30, and again at 7:30 to then be told that there were no technicians working at this time, and I would be charged extra for a weekend visit or have to wait until Monday morning to reschedule. I never once was contacted by any field technicians, or had another visit my residence. The following morning I did receive a call from there office, on Saturday, stating they weren't sure why the technician never showed up. Technician then showed up within the hour, and cleared the clogged drain within 5 minutes. I was billed $125 for the business failing to meet my appointment within their scheduled work week, and meeting me on a weekend support service.
Description of Work: Cleared a clogged water line to release over-flow of water drained by A/C unit.
Rating Category
Rating out of 5
quality
3.0
value
1.0
professionalism
3.0
responsiveness
4.0
punctuality
1.0
$125
Response from AC Ambulance
We were contacted on 8/7 the call was sent out on 8/8, at 1:17 pm my tec called Sean but got no answer, he then proceeded to go to Pontchatoula and was their till after 5pm, he did not return to the call, the next day Saturday another tech took the call not knowing the call was not made on Friday. Saturday call require a $60.00 call out fee plus the service call of $125.00 which is our standard rate, when he was told about the mix-up he only charged the standard rate. The first tech should have called back or gone to the call, for that I apologize. Sidney Lee
Michelle J.
08/2014
5.0
heating & air conditioning/hvac
+ -1 more
Initially I did not receive a response after I left a message that my unit was completely off and I was oxygen dependent and needed cool air. I did receive a call in less than 48 hours. The service man called and said he could come out on the weekend, but there would be a $60 additional fee. I was glad he came, but not happy about the additional cost. My house was cool within the hour.
Description of Work: Add coolant to AC. Completely off due to lack of coolant.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$320
Theodore M.
06/2014
5.0
heating & air conditioning/hvac
+ -1 more
A call to A/C Ambulance in the evening had one of their technicians out a bit after lunchtime the next day. He was the same man who had done previous work on the unit in the past for me, so I knew the job would be done quickly, efficiently and honestly. In examining the portion of the unit in the attic -- in the blistering heat, I might add -- he found the problem quickly, made the repair and was completely done within a half-hour. It matched the persistently good service I've always received from A/C Ambulance. They remain my company of choice for A/C repairs and regular maintenance.
Description of Work: An electrical problem linked to my air conditioning had the unit inoperative. Summertime in southeast Louisiana, this is not a situation that you want to have lingering!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Robert C.
04/2014
3.0
heating & air conditioning/hvac
+ -1 more
We stopped using them because they said there was a leak, and they wanted to fix it, but we weren't getting a good quote, and so we started searching for other people to get a quote. It turned out that there wasn't a slow leak. They refilled it, but they turned it off, and we weren't allowed to use it. We had to call them back, and he had asked me if we wanted him to turn it off, but I had thought it was to not set the temperature high, so I had told him to do it, and I would adjust it later, and I am not sure why he did that.
Description of Work: We used AC Ambulance.
Rating Category
Rating out of 5
quality
3.0
value
5.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0
Marco B.
03/2014
5.0
heating & air conditioning/hvac
+ -1 more
Our home has a 19 y/o (3-ton) unit which worked great until yesterday. Because our a/c unit is old, we already planned to replace it sometime this year. Unfortunately, the unit started blowing hot air yesterday afternoon (Sunday), and we had not researched new a/c units yet. The timing was bad because my husband just had surgery, and is still in the hospital for another day or two. With our crazy New Orleans weather (yesterday in the 70's, and today in the 40's), I didn't want my husband coming home from the hospital to a hot house, so we sent an email to A/C Ambulance last night (we've used them before), and they were at my house by 10:15 am this morning. I never realized my a/c unit was 19 years old, and our service repairman Mike understood that my husband still wanted the opportunity to research new a/c units before purchasing. Mike was professional and courteous, and was able to change out the motor quickly. I also appreciate the fact that A/C Emergency is giving us the option to apply todays charges to a new unit if we purchase within the next 60 days, plus we were able to use the coupon found on Angie's List towards todays bill. Good customer service is hard to come by, and we will definitely use them again.
Description of Work: Mike changed out the a/c motor.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$364.5
Clay F.
02/2014
1.0
heating & air conditioning/hvac
+ -1 more
I refused to hire these people after I checked with the Louisiana Department of Revenue.
Description of Work: A/C Ambulance is offering a "solar" package that can offer up to $12,500 back from the state. The thing is, this type of equipment DOES NOT QUALIFY for any state solar incentives. Very deceptive advertising.
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
4.0
punctuality
4.0
$20,000
Response from AC Ambulance
[Member name removed] you are right and wrong, the state of Louisiana initially gave us approval and I started running the add. On February 16 there was a meeting with the state about the rebate, and it appears that it will reinstated, in the mean time I will pull the add, if you would have called me I would have explained this to you. I would never sell something under false pretenses, I have several sold wating on the ruling from the state. I have in business since 1979 this didn't happen without stellar customer relations. We should have a ruling by the end of the month. Don't give up. Thanks Sidney Lee
Rae L.
02/2014
5.0
heating & air conditioning/hvac
+ -1 more
They figured out what was going on, didn’t take a long time, and did a great job.
Description of Work: I bought a Big Deal from them for an AC tune-up and inspection.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$79
Melissa K.
02/2014
5.0
heating & air conditioning/hvac
+ -1 more
The folks I bought my house from left a folder of all the people who had worked on/services the house in the past. Found this company in that folder. what a boon! This fall, I called them to do annual service, and they sent to technician who was already familiar with the house. Very efficient and punctual. A few weeks later when the first real cold snap came through, the heating unit started to behave really strangely. I called them back to tell them that the recently serviced unit was not functioning well. They made an appointment to come out that day. I had to work (physician) and had no one to open the house for them. They worked with my schedule and called my cell when they were driving towards my house. This was a miracle because it let me stay at work and run over on for a short period rather than losing an entire half of the day. Unfortunately, the temperature was about 25 degrees warmer outside and the unit was working normally. they ran diagnostics but did no repairs. i was unhappy about the lack of diagnosis, but i am a doctor. i know that you cannot diagnose all problems by description--sometimes you just gotta see it happen. there was no charge for this visit. a few weeks after that another (really) cold snap came through. again i called and again they worked with my restrictive schedule. this time, the temperature outside stayed very cold and the heater continued to act weird. they were able to diagnosis the malfunction. they located the part (in Kenner) and made a plan to complete the repair later that day. again, they worked with my schedule exactly as above, including coordinating phone call to allow me to return to work and remain as long as possible. the work was done in under an hour, and the units have worked perfectly through the rest of this crazy, long, cold winter. Ii highly recommend them for maintenance AND repair. in 2014, it shouldn't be so novel to have businesses try so hard to work with your schedule, but i feel like it is still novel. i really needed two things those days my heat wasn't working: i needed the heat to start working again and i needed to go to work and be a doctor. they helped me accomplish both. this is my a/c company from now on.
Description of Work: maintenance and repair of HVACs in my home
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Gerardo A.
02/2014
5.0
heating & air conditioning/hvac
+ -1 more
Very professional and punctual. Have use them again since, and again performed in an excellent manner.
Description of Work: Complete check and cleaning of A/C.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Response from AC Ambulance
We strive to make our customers happy thanks Sid
Randall B.
02/2014
5.0
gas leak repair, heating & air conditioning/hvac
+ 0 more
I awoke Thursday morn at 4:00 AM, the coldest morning of this year, to a house w/o any heat. Ckecked breakers, looked around upstairs, everything looked OK but the heater would not kick-on. I have a York 2-stage heater. Placed a call to A/C Ambulance's answering service and followed-up on their web site w/E-mail. Jackie w/A/C Ambulance returned my call at 7:05 AM to inquire as to my problem, within (2) hours service tech Vince arrived at my house, went upstairs and surveyed the heater, assesed the problem and FIXED the unit and started the unit. WOW, what great response and service did we receive from A/C Ambulance! A/C Ambulance installed my York (5) ton 2-stage A/C and Heat Unit some 15 years ago and has delived the same type of service whenever we called. We've had the same service tech Vince respond to our calls over this 15 year period. He remembers our system and knows our installation and system history. We could not have a better relationship with an A/C company than A/C Ambulance. GEAUX Sidney and team, YOU ROCK! Satisified homeowners on the WB, Randy and Marian
Description of Work: Repair Gas Heater
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Response from AC Ambulance
Thank you [removed member name]from Sid
Geromy M.
11/2013
5.0
heating & air conditioning/hvac
+ -1 more
They came out and fixed the problem quickly. Warranty covered any cost.
Description of Work: Thermostat was having some issues.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning,
Air Duct Cleaning,
Natural Gas Lines,
Water Heaters
FAQ
AC Ambulance is currently rated 4.6 overall out of 5.
AC Ambulance accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, AC Ambulance offers free project estimates.
Yes, AC Ambulance offers eco-friendly accreditations.
No, AC Ambulance does not offer a senior discount.
No, AC Ambulance does not offer emergency services.
Yes, AC Ambulance offers warranties.
AC Ambulance offers the following services: Heating & air conditioning service & repairs. Air duct cleaning.