Response from SES Enterprises LLC
First and foremost I would like to apologize for not making sure that we verbally touched base with you concerning this estimate. As you may recall when we set up the appointment, this was for exterior work and with you being in another state and having a tenant on site, you said we could just go by and do a walk around to gather the information needed. I had given you a date and a rough time estimate and my estimator said he did not physically knock on the door, not thinking he needed to, and he did not see anyone at the property. Our estimator took pictures and brought the information back to the office to work up the quote. He completed this and emailed it out on the 28th, a week later, which leads me back to my apology. The estimate was sent out, however no followup call was made to let you know it had been sent out. I am unsure why you did not receive it however we do have problems from time to time with our email going into the spam box. I understand it may be too late, but as I just saw this message on Angie's List, I resent you the estimate which includes pictures to show you the areas being you are out of town. Please let me know if you have any questions and I hope you choose to give us a shot. We stand behind our work and will do a great job for you.