Jimmy Burton's Air Conditioning & Heating Inc

It was actually defective and we had trouble with it from the beginning. We can't go back to the manufacturer so we had to go back to the distributor and it went round in big circles. I just wouldn't call them back if I had to do it all over again. When they finally fixed it, it was a good job.

First call, The owner Jimmy Burton came out to let me know what we will deal with in repairing or replacing my 8 1/2 ton unit. Second call- A technician came out and said it would be cheaper to replace the whole unit. Third call- Appointment made to get pricing of replacing unit. No one showed up. Fourth call- Message given to Mr. Burton to call me when he had someone to come out and look at replacing hardware. No return call followed. Next day, called his office to let him know I'm waiting, no return call. 2nd day- called to speak to him in his office, he's not in the office but will get the message form his dispatcher. His reputation for doing good work proceeds him, his willingness to do residential work as well as commercial is just a good Yellow Page ad. If you have a big job and the luxury of deep pockets with lots of time to waist, he's your man. If you want your house 8 ton air conditioner working, when it's hot out, don't waste your time!

I had a great experience with this company.

They came out the same day I called even though I called after lunch when most companies are booked for the day by then.

I was recommended those guys and I couldn't be happier. 2H after the phone call, my central air was working again. It was a two steps process : first two employees came and diagnosed the problem for free, then came back with two more of them to install the new unit. All of them were very helpful, courteous and knowledgeable. It's been a family company of 30+ years and it shows. We felt we were treated like human beings rather than just customers and it was a pleasure to chat with all of them while they were fixing what is more than luxury in Louisiana. Thank you!