Geek Squad - Best Buy

Description of Work: I love to shop at Bust Buy for all my electronics needs, but the last two visits to this store have had very bad experience. On February 15the I went in to purchase a Lifeproof case for my iPhone 4S. I did some shopping, and had no problems. When it come time to purchase the case I waited for some help. I waited in line for about thirty minutes patiently. I did ask a passing employee for some help, and he let me know that he worked in a different area. A little discouraged I still waited. Another thirty minutes passed, and my seven and two year old began to get restless. The employee working the greeting desk walked over to ask if we were finding everything okay. I told her I was waiting patiently, but it was getting a little long. I told her if she could just unlock the peg with the case I wanted, I would gladly check out up front. Five feet from the counter where the keys were held, she let me know that she couldn't’t help me because she was just a greeter. She let the one girl working the counter in the cell phone department we were waiting, and went back to the greeter station. I couldn't’t believe what I heard. She could walk fifteen feet to where I was, but not another five to get some keys? I left very upset with the intent to just order the case off the internet. While shopping again in Houma I decided to give the store another shot, 3/18/2012. I purchased an iPad 3 two days before, and was in need for a case and screen protector. I went over to the accessories with intention to buy, but I had a few questions. The store was busy, and I understood. I went on to find the case I wanted and a screen protector. When I passed by the cell phone department I looked over and seen that very Lifeproof case I wanted before. Having not purchased it since that day, I let my spending mood carry over and decided to purchase it. I walked over to the peg, and browsed a little. After ten minutes I still hadn't’t been helped. Thinking he just didn't’t notice me I asked the employee standing behind the counter for some help. He told me he’d be right with me. I walked back over to the cases. Shortly after, a group of people came to the department to look at phones. That very employee who said he would help me stopped doing nothing, and rushed over to the people. I couldn't’t believe what just happened. A simple eighty dollar case purchase has turned into a shopping nightmare. I didn't’t have this problem when I spent over two thousand dollars purchasing my laptop and extended warranty. I walked over to the employee, and asked him to put everything back for me cause I was leaving. Too mad to request a manager, I just left. I think this is the last time I shop Best Buy period!

Description of Work: I bought a laptop with a virus system.