Ron-Del Floor Service Inc

Excellent. High quality craftsmanship, courteous and efficient crews, reliable and responsive management.

They were awesome! The job looks great and I am very happy with everything they did. They were not the cheapest but worth the money. These people know what they are doing.

I wanted them to succeed. The workers and team leader were usually pleasant and friendly. The office salesperson was very helpful. My biggest concern is that they performed little quality control and assurance of their own work that I could see. They relied on me to bring up issues like loose tiles, misaligned tiles, missing thinset (hollow sounding tiles), missing grout, thinset showing through the grout,and tiles more than one credit card thickness from being flat (the latter of which they would not fix, saying it was not part of this type installation). This made me quite nervous during the installation and is the reason I rate their professionalism low. In my first and only major do-it-yourself tile job I did 12 years ago these are things I would have checked and doubled-checked even as a first-time amateur. The installation near the fireplace was initially very ragged and was eventually fixed to the original plan; in fact, in this case the finished product was good, however, the initial attempt was far from professional and not in accordance with the team leader's direction---leading to questions about their capabilities.. When I ask the tile installer why they didn't backbutter the tiles to get a flatter installation, he asked "what is that?" Then when I told him what backbuttering was he said that would take too long. He did not do minimum to check the flatness of the installation, like laying a board over the tiles--nor did his supereviosr check.... The good: the grout lines are good., the moulding replacement was well done, initially. However, when I called to discuss a .5 inch offset where the tile meets a carpeted area though; they acted surprised and questioned whether this was really true--- I double-checked it was off by .5 inch--leaving an uneven look that a professional would not do. It made me think: what standard do they have and what things may I have missed? Unfortunately, the replacement tile was set with more than 2 credit cards thickness of lippage and had to be replaced a third time. After much discussion with the owner and several visits about large areas with lippage and adhesion problems, he did replace the entire job with a new installation. However, there is still more lippage on this job than many others I have seen and more adhesion problems. His team returned after I complained to fix about a half dozen loose tiles on the 2nd installation. Also, this was an emotional hardship on my family as the work and rework took many weeks. My sister-in-law had a similar size job completed recently in her home by another contractor and did not have any of these issues. Update: I waited several months to submit this to see how the job held up. Just as I feared, some sections of hollow tile have become more hollow sounding--they actually rattle when you walk on them with your bare feet. Also, I have found other areas--damaged walls (small holes), carpet not attached in threshold, and broken moulding where they repaired their mistakes. I don't understand why this company has had such a hard time meeting basic industry standards of flatness and adhesion--even on second and third tries. While the owner has explanations of why certain procedures were not used--like back buttering--he still had an obligation to meet industry standards for lippage and adhesion. He failed to do that in a way I would say was acceptable. I would steer clear of them. I am still very dissatisfied with their work.

They were responsive and professional. I haven't used them, yet.

I have contacted his company twice with two dates I would be available to have them do the work. I still have not heard back from him. I got a written quote and needed some time to think about it, and finally called to set up the appointment. I have left him messages the last two weeks and no one has returned my calls. The voucher expires on October 9 th, and I to get a refund before I lose the $99.

They came out to give an estimate. He informed me that the work cannot be completed. I need a much more intensive process. He was a nice person, just a bit delayed in getting back with me to schedule the appointment. So I just requested a refund.

We did not end up using their services.

They did a "B+" service. They kept sending me a rookie guy out here and he's knocking at everything and I had to keep him out.

My floors look gorgeous! Ron-Del were fantastic to work with, they were professional, courteous and left my over 100 year old floors looking amazing! They were higher than other quotes, but worth it! Highly recommend.

After taking off of work and waiting an hour at my house to meet the contractor the company called to say that there had been medical emergency and they would not be able to make it. Needless to say, after taking off two hours from work I wasn't a happy camper. I understand that emergencies happen and I thought for sure that they would accommodate my request to reschedule to an evening or a weekend appointment since I was inconvenienced and lost vacation time. Nope. I was sorely disappointed to find that they "don't do evening or weekend appointments under any circumstances". I said but surely just because you don't do them doesn't mean you CAN'T do them. They expected me to take off of work again to meet them rather than adjusting their own schedule to make up for my lost time. I am glad I found out about their inflexibility before hiring them.

They were an excellent company and they did an excellent job. I felt very comfortable with the gentleman that came to give me the quote. He wasn't the highest and he wasn't the lowest, but I felt very comfortable with him and once his staff came in, they worked. They didn't sit there and talk and mess around. They were done faster than I thought they would be. I did have one little problem and I called them back. He came and fixed it two days later. It was about a month or so later that a border started to come off. He came and glued it and it was no problem at all, not even a question about it. I would use him again. I think he was a day early. He called and said that something had come up and they were able to get here earlier than what was expected.

The entire experience was wonderful. All employees were professional. Did an excellent job on the floor. Workers did not leave any mess. Floors look beautiful. Very happy with every aspect of this experience.

See above ratings. This question is redundant with an overall rating of A.

It turned out very well. I am very pleased.

The floor work was professional and the workers, including office staff, were pleasant. My only gripe was not being more certain of the times the crew would show up. At first the men would arrive Wednesday morning, then after lunch, then the next day. The actual start time was Thursday at 1:00. Since they could not finish on Thursday, the first coat of polyurethane was not laid until Friday with the second coat on Monday. During this time I had to reschedule activities, take my arthritic dog out over an unfamiliar set of steps, and sleep on the couch for days longer than I anticipated.

They were very slow to get an estimate and they were pricey. The estimate was thorough. I probably will go with someone else.

I had several appointments and each time the worker arrived promptly and went above and beyond my expectations.

The folks at Ron-Del heard our concerns and did a wonderful job refinishing the wood without over-sanding or over-polishing. They did some carpentry around a gas line in the floor to fix a problem spot and even worked around our hectic schedule, rushing the job because we were getting traveling and needed the job done before visitors arrived. After it was finished, the owner came by to check up on the work and when we indicated the floors weren't quite the right color he immediately did one more coat with a stain which matched the hall wood perfectly. Price was reasonable, service was fast and polite. Everyone seemed to be very knowledgable. Very happy with the work.

Was not very neat. Did not arrive on time but about 20 minutes late. Did finally clean up fairly well, though not as clean as it was before they came.

The service was great overall! They responded promptly, did everything they said they would do, and were very professional. The floors look great!

Good. I used someone else subsequently as I needed work done quickly and for less cost. OK but not nearly as good as Ron-Del.

The crew arrived on time, were careful with my cabinets, worked diligently, and were professional. I requested my tiles to be replaced on a diagonal and a gentleman with special expertise accomplished the task admirably. A couple of weeks after the installation I asked them to come back and check two tiles which had bumps in them. They returned within a couple of days and fixed the problems. Their attitude seems to be: "We want you to be a happy customer." Everyone in the firm from the person who answers the office phone to the installers take pride in their work, which has made me a happy customer.

These guys took a while to come and do an estimate. I imagine they are very busy, because the quality of work was awesome. It was well worth the wait. Would definitely use these guys again. Used one of those Big Deal Coupons and it was a great value.

I contacted Ron-Del Several times to get a quote. They either didn't answer during regular business hours, or would tell me to call back because the scheduler wasn't in. I talked to the scheduler and was told I would be contacted for a date and an estimate time. I never was contacted. It was a disappointed experience...

It went great. A wall was removed in the living room years ago, and whoever filled in the oak flooring where the walls were did not do a very good job. Ron-Del redid their work by removing those boards and replacing them with new ones. What was once an obvious bad patch now looks virtually seamless, like there was never a wall there. Also, there were stains on the wood floors from the previous owners, probably pet stains. I considered letting Ron-Del change those boards, too, but they recommended that we try bleaching out the stains. I am satisfied with those results. This is the second time I used Ron-Del and have been totally satisfied both times (& I'm not easy to please!). Both their repairman and refinishers know what they are doing, and take the time and patience to see that it is done correctly.