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Sears Appliance Repair

Appliance Repair, Appliance Sales and Installation, Appliance Repair - Small,

About us

Sears Home Services is America’s #1 appliance services provider. Our thousands of experts based throughout the U.S. deliver guaranteed quality and workmanship. We work on most makes and models whether they were purchased at Sears or not. We take care of your house so you can enjoy your home. Only Sears offers 3 unique ways to save on appliance repairs! 1. Standard Repair Service + 90 Day Guarantee • Cost is provided after technician diagnoses the problem • 90 day guarantee on parts and labor* 2. Flat Repair Cost + Extended Repair Coverage • $249.99 or $299.99 pre-set price (depending on type of appliance) • 1 year of coverage up to $500 for any additional repairs (includes parts)** 3. Flat Repair Cost + Multiple Appliance Coverage • $129.99 for your initial repair with purchase of Home Warranty Appliance Plan • 1 year of repair coverage for up to 10 appliances with 11 subsequent monthly payments of $49.99*** Book your appointment with a Sears expert technician today! * 90 Day Guarantee: The limited warranty provides that if within 90 days from the date of your Sears in-home repair your appliance fails to operate for reasons related to the original repair service when used normally in accordance with manufacturer guidelines, we will replace any parts that failed due to defects in the material or workmanship and perform any labor related to the original repair free of charge. Excludes damage caused due to service provided by any party other than Sears. This warranty gives you specific legal rights, and you may have other rights that vary by state. ** Appliance must be less than 10 years old to qualify for Service Smart Agreement. Covers up to $500 in parts and labor. Limitations apply. *** Limitations apply”

Business highlights

68 years of trusted experience

Services we offer

Appliance repair - cooktops, microwaves, dishwashers, double ovens, dryers, freezers, garbage disposals, gas grills, ice makers, ranges, range hoods, refrigerators, ovens, stacked laundry, trash compactors & washers.

Amenities

Warranties
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

3.938 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
53%
4
11%
3
8%
2
11%
1
18%


Rating CategoryRating out of 5
quality
4.0
value
3.5
professionalism
4.4
responsiveness
4.2
punctuality
4.3
Showing 1-25 of 38 reviews

Noel R.
10/2018
5.0
appliance repair
  + -1 more
Technicians very professional Repair seems to be working
Description of Work: Repair to refrigerator

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Donald L.
10/2018
5.0
appliance repair
  + -1 more
The repair man was timely and performed good work. The cost was not set by him but by sears.
Description of Work: Stove ranger burners serviced.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$280

Carlette S.
05/2018
1.0
appliance repair
  + -1 more
He kept saying that it goes by your zip code but he never asked my zip code. Either pay for the repair or get the warranty, I said "You don't even have my zip code", he said "It's either you take the service or you don't" and I said "I don't". I didn't like the way they responded.
Description of Work: They're supposed to repair my washing machine.

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0


Audrey W.
12/2017
5.0
appliance repair
  + -1 more
The gentleman showed up promptly after calling and letting us know he was on his way. He got there, helped us take care of the problem, ordered an extra part for us and collected the invoice and left promptly. He was very clean and neat, answered any questions we had, left the space as he found it. Great experience. Would use again.
Description of Work: Cooktop was not responding and kept showing error message.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mark H.
12/2016
1.0
appliance repair
  + -1 more
Still waiting. I will never do any business with Sears in the future.
Description of Work: I have a AC/Heat window unit purchased in '03 with a maintenance/protection agreement. It usually takes 10 days to get a technician to visit, another 3- 7 days to receive any parts that are needed for the repair. Another 10 days for the technician to comeback after the parts had been received to install the parts. 50% of the time the technician made the wrong diagnosis and the process starts all over.

Rating CategoryRating out of 5
quality
2.0
professionalism
2.0
responsiveness
1.0
punctuality
3.0


Shelley S.
10/2016
5.0
appliance repair
  + -1 more
Things worked out great. They were very reasonable and I will use them again if needed.
Description of Work: They came out and serviced a appliance for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Andy A.
10/2016
1.0
appliance repair
  + -1 more
It didn't exactly go well. It is as if the guy that came out didn't know what he was doing. He didn't diagnose it well. He didn't check anything else. He only changed the ice maker but ignored the control board which was the real problem. I ended up buying and changing it myself. The only thing that went well was that they were responsive enough to come out. I would not use them again
Description of Work: They came out to repair our refrigerator.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
3.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro
$260

Paul G.
10/2016
4.0
appliance repair
  + -1 more
It went okay. They said they were not able to fix the issue. They said it was about the compressor that needed replacement.They were very nice and cordial. I have used them in the past. I would use them again.
Description of Work: They looked at my refrigerator.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$75

Gayle C.
10/2016
5.0
appliance repair
  + -1 more
They have been very well. We had to order the door and it was the more expensive and it seemed the labor was like a $100 and the door was 400. So the labor was a fair price. They rescheduled it twice. It was done quickly and the man cleaned up and took all the trash which is important to me. He behaved in a professional manner, he was clean, he didn’t smell bad and he looked like a normal everyday person.
Description of Work: They replaced a refrigerator door.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Cheryl W.
10/2016
4.0
appliance repair
  + -1 more
It was ok. The guy took care of the problem, but he told me I would have to leave it off for 24 hours to be completely done. They were able to troubleshoot the problem and correct it for the most part.
Description of Work: Removed the blockage in the drain on the freezer.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Matt C.
10/2016
4.0
appliance repair
  + -1 more
It went well. The service was great but the price is to high.
Description of Work: They came out and did some work on my lawn mower.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Paulette L.
10/2016
5.0
appliance repair
  + -1 more
The technician explained to me this happen from time to time. It did not take long and was very please. Thanks!
Description of Work: My Maytag dyer was not drying my clothes, so I called for service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$88

Melvin F.
10/2016
1.0
appliance repair
  + -1 more
Did not show up after I took a day off of work. Refused to come out when I told them they missed my appt. Never again!
Description of Work: Dryer repair

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Dixie M.
08/2016
2.0
appliance repair
  + -1 more
That was the package they advertised and so I thought it might be a good idea to have them come out and just make sure I didn't have any leaky hoses or anything like that. I wasn't crazy about it. I was quoted a price over the phone. However, when the installer came out, he said, "Well, that's not the right price. You're going to have to accept some other price and then you can go back to Sears with it." I was in the middle and it was like, "Okay, let's just go ahead, get it done." So I said, "Alright, go ahead and put it in and then I'll get with Sears." When I called them back, they said, "No, you're right, you were quoted this correct price. We'll give you a credit." I said, "Okay," but then, the credit never came. Then I called again and they said, "We're really sorry." They kept transferring me around and finally they said, "I'm really sorry, but whoever quoted you that price, that wasn't the right place. So, we're going to have to charge the price the installer charged," and I said, "Well, they quoted me," and she said, "I know, I see it right in your files, but they were wrong." Finally, when I got really upset, she said, "Well, we'll give you a store credit," like I was ever going to shop at Sears again. So the price that I was quoted, I accepted, the price that they said was truly correct, I would never have paid. What he did was okay. But, immediately he said, "Well, I can't do this and that." I said, "Well, I want to make sure that I don't have leaky hoses because that's my biggest concern. I'm in a condo and if I have a leaky hose, it could cost me a lot of money." That's one of the things they advertised, "Get this done because it could be so much more expensive if you get a leaky hose and you don't know." He said, "Yeah, well I can't go around pulling your stuff out. I'm not going to do that. I'll try to peek and take a look. But I can't really do much more than that." So he was already backing way way off the service that they had advertised. He did a perfectly nice job with my dishwasher and he did sort of peek in there and say, "Yeah, I guess the hoses look okay from here." So I was not really impressed. I would never ever ever use them again. Then there was a lot of time spent trying to sell me a five year contract and he got some guy on the phone. So it was like for only 500 and so much dollars, I would be saved from leaky hoses. The guy came out when they said he would, he kept the appointment. On the other hand, it was one of these, "Well, I can't use your credit card because my WiFi is out. The only WiFi I can use is from my truck and it's not working." So I had to give him a check. It was the most unprofessional thing I've ever run into. It was just a joke. I've had a lot of vendors come into my house, I've never had anything that was quite so mediocre. He was a nice guy. I would never have hired him, but he did a decent job of cleaning my dishwasher. He wasn't given a whole lot of tools to work with.
Description of Work: They just did regular maintenance on my washer dryer unit and then on my dishwasher.

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
3.0
responsiveness
3.0
punctuality
5.0


Dawn S.
08/2016
3.0
appliance repair
  + -1 more
It was fine. Well, I say it was fine, but nothing was fixed, so I don't know. He couldn't find whatever it was that was giving us problems. Whatever was the matter with it did not do it while he was there so he could not diagnose it, or whatever. I would not give them a bad grade, their grade would just be average.
Description of Work: I called them for appliance repair. It was, like, a washer and a dryer.
Rating CategoryRating out of 5
Yes, I recommend this pro
$100

Arturo G.
08/2016
5.0
appliance repair
  + -1 more
Very well. the technician was on time. He was knowledgeable and finish the job promptly. I have a maintenance contract with sears for several of my appliances.
Description of Work: Dryer repair.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jerome R.
06/2014
3.0
appliance repair
  + -1 more
Their repairs are good but scheduling can take a few days to 10 days to get an appointment. The service men are always men are always knowledgeable and friendly
Description of Work: We have a contract on all of our home appliances and they do a fantastic job with all of the repairs i could need.

Rating CategoryRating out of 5
quality
5.0
value
1.0
professionalism
5.0
responsiveness
3.0
punctuality
5.0

Yes, I recommend this pro

Sharon J.
08/2013
1.0
appliance sales
  + -1 more
The service repair person didn't do anything to my fridge except to use a blow torch in the back of my fridge. He never inspected the compressor. My son paid him $55 to do nothing. I will never buy Kenmore appliances. I can see why this service was given an F. If you buy Sears warranty, you will get your appliances repaired, but if you don't buy their warranty, you will not get service. I have to wait until Tuesday for a repair person after Labor Day. So I had to wait the long weekend without a working f`ridge!
Description of Work: I have American Residential Warranty. I called them because my refrigerator stop cooling. The warranty company called Sears to set up an appointment. The Sears repairman came between 8 and 12. He came to my home took the panel out and put it back. I asked him did he find the problem. He could not give me a definitive answer. He pulled out the fridge and took the panel out, and when I looked, he took out a blow torch and used it on a valve to put Freon in it. He told me that it needed Freon. He also told me that it will take 24 hours to cool. He came out on the 27th in the morning, and my fridge never cooled. I called the warranty company to complain about Sears. They lied to me stating that a repair person would be out on Friday( a Labor Day holiday weekend) between the hours of 1 and 5. No one showed up. I called Sears after calling the warranty company, she checked and told me that the repairman was booked and would not be able to come out. I was lied to by both Sears and the American Warranty Rep.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$55

Samiha J.
06/2013
2.0
appliance repair
  + -1 more
They've been giving me problems like I have the extended warranty for the service plan. I've been paying on it and it's like... what time will I get somebody to come and look at the dishwasher. They also keep on ordering parts and then in the end it doesn't work. If I didn't have the service plan, I would have gone ahead and bought a new one. Since it is under that plan they're supposed to replace it when they can't fixed it. But instead they keep sending the technician, he comes and he leaves and I still have the same problem. He won't stay until the cycle runs because it takes time and he's like "No Mam I can't do that." And after the cycle has run in the end it's the same problem. Another technician is coming tomorrow and you'll never know what the end result will be. But it's frustrating when you have the same problem over and over and had cost some money to do the parts. He showed me a receipt that was $1200 for parts and labor I guess and after that there was more for it and more labor. It doesn't stop and the problem is still there. So what good is it to have their service plan if they don't stand behind it. They don't charge me it's just what will cost me if I will be doing it on my own. It's just throwing more and more money and it's not working. When I got the plan, they stand behind what they say but they're suppose to stand behind what they say. But what they promise and what they do are two different things.
Description of Work: Sears Parts & Repair Center repaired our dishwasher.

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$1,200

Joyce I.
09/2012
2.0
appliance repair
  + -1 more
a new one in. Total time in our house was maybe an hour. The part cost $75.00 and rest rest was labor. So basically their rates work out to over $200.00/hour. I think that is outrageous for such a simple thing to be done.
Description of Work: When the electricity came back on after Hurricane Isaac, the refrigerator came on but would not cool. I called Sears on Tuesday and they were scheduled out on Thursday between 8 and 12. My husband took a 1/2 day off work to wait for the repair. They called and said they were running behind, I give them credit for that. Within a couple of minutes of plugging the refrigerator in, the problem was diagnosed as a relay switch. It was a matter of taking 4 screws off the back of the refrigerator, unplugging the relay switch and plugging

Rating CategoryRating out of 5
quality
4.0
value
1.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0

$306

Colleen Frantz B.
08/2012
5.0
appliance repair
  + -1 more
My refrigerator stopped cooling on the Friday before Mardi Gras, after everyone had arrived for the weekend with icechests of food and drink. I was able to contact the Sears team on a weekend, and schedule repairs for the Monday before Mardi Gras (and I live 23 blocks from St. Charles Avenue). The Repairman arrived on time with the parts needed to complete the job, and did so in a short time. Very professional!
Description of Work: Replaced a part in refrigerator. Above and beyond that, I was notified of a service plan that would cover this repair and any future repairs. A great money saver!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$280

Katie M.
06/2012
5.0
lawn mower repair
  + -1 more
They came the day after I called, and came right on time. They fixed it at my home, which made it easy. It was great! It works fine. The service tech was wonderful--he was very knowledgeable and happily answered all of my questions. He even mowed half of my lawn to make sure it worked correctly.
Description of Work: They did on-site repair of the lawn mower.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

jaime F.
02/2012
3.0
appliance repair
  + -1 more
They were honest and the service was ok, my dishwasher still does not dry.
Description of Work: They serviced my dishwasher.

Rating CategoryRating out of 5
quality
3.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0


Darrell L.
02/2012
1.0
appliance repair, appliance sales
  + 0 more
They were punctual and professional, but they sold me damaged merchandise that created a fire hazard. I am extremely dissatisfied with their service.
Description of Work: This company attempted to repair my refrigerator.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$2,288.99

Peggy J.
02/2012
5.0
appliance repair
  + -1 more
Over all it was a good experience. Price wise the recoil should have been covered with the service charge but it was not.
Description of Work: Three years ago I used Sears to repair a torch that cost us $3 and I paid a service call to replace the recoil.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$128
    • 1(current)
    • 2

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Appliance Repair,
Appliance Sales and Installation,
Appliance Repair - Small,
Lawn Mower & Power Tool Repair,
Auto Tires,
Water Heaters,
Vacuum Cleaners,
General Remodeling,
Heating and Air Conditioning,
Gas Grills,
Garage Doors,
Clock Repair

FAQ

Sears Appliance Repair is currently rated 3.9 overall out of 5.
Sears Appliance Repair accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Sears Appliance Repair does not offer free project estimates.
No, Sears Appliance Repair does not offer eco-friendly accreditations.
No, Sears Appliance Repair does not offer a senior discount.
No, Sears Appliance Repair does not offer emergency services.
Yes, Sears Appliance Repair offers warranties.
Sears Appliance Repair offers the following services: Appliance repair - cooktops, microwaves, dishwashers, double ovens, dryers, freezers, garbage disposals, gas grills, ice makers, ranges, range hoods, refrigerators, ovens, stacked laundry, trash compactors & washers.