We are a locally owned and operated company, employing 6 employees. Occasionally we will recommend other services such as carpenters when a customer is needing/wanting an area that is allowing pests to enter the home corrected and is outside our expertise. Jeff Addison is the licensee of our company, and all the other technicians are Louisiana certified through the Department of Agriculture & Forestry. Jeff and all our technicians attend regular trainings to keep up on the cutting edge of pest, termite and mold control.
We offer free estimates for both pest and termite control. Residential customers are expecting to pay for services upon the satisfactorly completion of the job. We work with commercial customers on a Net 30 basis.
We offer all new customers a 15% discount as a thank you for allowing us the opportunity to be of service to your pest, termite or mold control needs.
Business highlights
22 years of trusted experience
Emergency Services Offered
Services we offer
Commercial, Residential, Maritime & Industrial Pest and Termite Control Services to the entire Metro New Orleans area. Services include insect extermination, termite protection w/contract, live animal trapping (to be released into the wild or animal shelter depending on the domesticity of the animal, mosiquito misting systems & mold/fungi control.
I asked them so I guess you don't feel like covering the $1000 vet bill? "No, I don't feel we are responsible." Well, I don't feel like paying $1000 for your mistake and my sleepless nights you put us through. See you in court.
Description of Work: Employees are great, owners lack integrity and common sense. Ask them if they know their own mission statement. Laughable they have a picture of a dog on their webpage saying, "We care about your pets." They do not care! (not pet owners). Was happy customer until I returned from business to find plenty of poison outside a bait station. Agonized for three days to see if my dogs would make it. They are beloved members of our family. Owner said, "She wasn't responsible."
Rating Category
Rating out of 5
quality
1.0
professionalism
4.0
responsiveness
1.0
punctuality
5.0
$2,500
Response from Pied Piper Pest Control, Inc.
In our defense, we do care, we do love pets (and have always been pet owners in the past, just not at this point) and we believe strongly in running an ethical business. We have offered to settle with this customer even though according to Louisiana law we hold no responsibility in this case; however he has refused our offer and seems bent on suing us. Just remember there are two sides to every story.
Charles N.
05/2017
5.0
pest control
+ -1 more
Kevin was very professional. He call to introduce himself when he was on his way. He was on time an very nice. He went over everything he was going to do before he started. When he finished he did a recap of what he did. Very happy customer.
Description of Work: Pest Control
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Pied Piper Pest Control, Inc.
Thanks, [Member Name Removed], for taking your time to write a review on our service. We are super glad to have you as one of our happy customers!
Dee Dee B.
09/2016
5.0
pest control
+ -1 more
Very pleased with service if technician. He was extremely knowledgeable, respectful, amiable.
Description of Work: Provided first time exterior and interior pest control. Used non-abrasive treatment, safe for my small Maltese dog.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
Patricia P.
07/2016
1.0
pest control
+ -1 more
I have called them several times and they have not responded. They used to be a very good company for a very long time. They had some new people there that are not very good. I was ready to leave them because they charged me for a service they did not know how to do. It cost me money and I still have moths flying around everywhere. I called several times. I was so angry about the way they had been treating me I told them not to come out. That was a bad thing to do. The man that had come out said he was the owner company. Whether he was or wasn't I don't know but he did not doing anything good, just everything bad. I asked them to come back out and they never did. Price was good if I remember. They have a nice receptionist but she does not help solve the problems.
Description of Work: I used Pied Piper Pest Control, Inc. for a contract for termites.
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Yes, I recommend this pro
Patricia P.
07/2016
5.0
pest control
+ -1 more
There was one young man who had done a good job for a long time and was good to the neighbors. The service was good up until the man I got who said he was the owner.
Description of Work: I used Pied Piper Pest Control, Inc.
Rating Category
Rating out of 5
Yes, I recommend this pro
harish S.
07/2016
5.0
pest control
+ -1 more
If anything they have gotten better.
Description of Work: I have been using Pied Piper Pest Control, Inc. for 10 years.
Rating Category
Rating out of 5
Yes, I recommend this pro
$75
harish S.
07/2016
5.0
pest control
+ -1 more
They are outstanding. I am very loyal, I like them very much, they are great. I have used them for many many years.
Description of Work: I used Pied Piper Pest Control, Inc. for interior. They do both, depending on what is needed.
Rating Category
Rating out of 5
Yes, I recommend this pro
$75
Bob R.
07/2016
4.0
pest control
+ -1 more
It turned out fine. They come out quarterly.
Description of Work: I use them for pest control.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
3.0
punctuality
4.0
Yes, I recommend this pro
Bob R.
07/2016
4.0
pest control
+ -1 more
It turned out fine. They come out quarterly.
Description of Work: I use them for pest control.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
3.0
punctuality
4.0
Yes, I recommend this pro
Kim F.
07/2016
5.0
pest control
+ -1 more
Have been a customer for several years. They are prompt, thorough and courteous!
Description of Work: Termite contract: initial inspection, preventative spray/treatment and yearly inspections.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Rob R.
11/2015
5.0
pest control
+ -1 more
It was "close-to-an-emergency" call. The rat came in when the house door was open, and stayed for two days. Not even with a reservation. This morning, we heard it in the bathroom, closed the door, and looked for a person to deal with it (in any way possible). We called Pied Piper after looking at Angies, and they were able to have Jeff come over from the Westbank right away. [Insert drumroll of knight approaching here]. He caught the rat almost immediately and peace reigned again in the land. Yay. ... He was great; really great.
Description of Work: Caught and removed a [live] rat.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Sean E.
06/2015
5.0
pest control
+ -1 more
It worked out fine. I don’t recall anything that didn’t go well.
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$84.99
Lynne L.
05/2015
5.0
pest control
+ -1 more
The owners and employees of this company are all very professional and reliable. They are consistently on time and explain everything so that it is easily understood by someone not in the industry. I trust these folks completely.
Description of Work: Regular inspection performed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
David K.
02/2015
5.0
pest control
+ -1 more
Pied Piper was extremely helpful! I called regarding a pest, and they spent a great deal of time on the phone with me. Rather than just simply scheduling an appointment, they listened while I shared my issue, and made recommendations on how I could do it myself first and save a visit. Jeff at Pied Piper even sent me an email with details on how to treat the problem and control the source. They are very knowledgable and professional and when I have an issue, I will definitely use them!!
Description of Work: I called Pied Piper to inquire about pest control. They spent a long time giving me all kinds of helpful information on the pest and how to treat it myself before they would need to come out. They were extremely helpful and nice!
Rating Category
Rating out of 5
quality
5.0
responsiveness
5.0
Yes, I recommend this pro
Carmen M.
11/2014
5.0
pest control
+ -1 more
The only glitch was a confusion with my old and new house address, but as soon as he realized it He came over with a very nice disposition.
Rating Category
Rating out of 5
value
3.0
Yes, I recommend this pro
Vickie F.
09/2014
5.0
pest control
+ -1 more
I have used this company for 5 years, first for exterminating pest, then Termite contract. No complaints, very friendly and professional service.
Description of Work: Termite contract renewal
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$196
Bob R.
07/2014
2.0
pest control
+ -1 more
I ALREADY USE Pied Piper! Their rep is a very good and conscientious service person. Problem is, I can't get them to contact me! I just had plumbing work done and need to determine if I need their treatment before closing up a wall. I've called three times and each time am given a recording that says the mailbox is full. I've written two emails: no response. I've left messages & texts for my rep: no response. Getting new business is expensive, loosing old business is cheaper!
Description of Work: They don't call back!
Rating Category
Rating out of 5
quality
3.0
professionalism
3.0
responsiveness
1.0
punctuality
3.0
Response from Pied Piper Pest Control, Inc.
Thank you for taking the time to write your review, even though it was negative, as we hope to learn where our weaknesses are so that we can improve. We are so sorry that we dropped the ball on this. I did find one email that you had sent. I'm sorry that we didn't recognize you as a current customer that lives in our area. The problem was with your signature, as it stated that you were from a sugar cane farm 135 miles away, and we don't service that community. But we should have at least answered your email. We would love the opportunity to make this up to you. If you feel up to giving us another opportunity to service your pest and/or termite needs, please call our office at 504-366-1333 and ask for me. Sincerely, Lauren Addison
Anne B.
06/2014
5.0
pest control
+ -1 more
We had a termite issue in our walls. After I called in a mild panic, Jeff spoke to me about various scenarios we would deal with at 8 pm on a Saturday night. He came out the next day (not just a Sunday but Father's Day) to give an estimate. While looking at the walls and under the house, he sprayed as a courtesy, not to stop the colony, but to at least delay them. Although they were priced out of our budget, we were very impressed with his promptness and willingness to meet our needs.
Description of Work: Estimate for termite control
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Shannon C.
06/2014
5.0
pest control
+ -1 more
The person I spoke with was very nice and was prepared to send someone out asap.
Description of Work: I called this provider for assistance and they were willing and able to do the job. Very professional.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Tamika S.
05/2014
1.0
pest control
+ -1 more
They were not professional. I will never use them. They called and canceled a couple of times.
Description of Work: I wanted Pied Piper Pest Control, Inc. them to do some work but they came when I was not there.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Pied Piper Pest Control, Inc.
[Member Name], I wanted to take some time to thank you for your review. Though we don't like to hear that we disappointed you, we need to hear it so that we can tackle our weaknesses and also try to make amends with you. We sincerely apologize. I asked around the office, and your appointment did get moved around quite a bit. We're usually better than this. I was told this all happened during a bat job that we took on that wound up being bigger and taking longer (several days longer) than we initially had scheduled for. No excuses, but sometimes things like this do happen, though rare. But since you got caught in the middle of this, I would like to offer you a free initial pest control service and follow-up normally priced at $150, and given to Angie's List customers for $111. If you don't need this service, feel free to use this credit ($111) on your account towards any other service we offer as well. I believe if you give us another chance, you will see that we normally offer exceptional service. Again our sincerest apologies, Lauren Addison
Edmund C.
05/2014
5.0
pest control
+ -1 more
Very pleased with this company. Very professional, cordial, accommodating, and thorough. I will used them again and again.
Description of Work: Several months ago they sprayed home for regular pest control; last week they treated our vacant home and yard for a flea infestation
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Victoria M.
03/2014
5.0
pest control
+ -1 more
I purchased a BD for pest control inside and out. They came out and took a look and these mosquitos. He reassured me that they are harmless. I just needed to clean up some for him to spray and get my bird sat before he could spray. He assured me everything was non-toxic, but I just want to be certain it is not. I have not had him come back yet, but I will. They are all as nice as they can be.
Description of Work: They came and inspected for pest control.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$84.99
Brittany R.
03/2014
5.0
pest control
+ -1 more
I called this provider because they were rated really well on Angies LIst and they had a coupon. I own a duplex so the only upcharged me an additional $75(ish) to treat both of my units. I called them in the morning and told them I had see several large spiders in my home the night before and I was concerned they may be poisonious. The person I spoke with was very accomidating and managed to get someone out to my home that same day. The technician was very detailed. He treated the jams on all kitchen and bathroom cabinet doors and he also went into the attic to spray and be sure there were no infestations. I would defintely work with this company again. I have not seen a bug in the house since they came out and treated,
Description of Work: Treated the interior and exterior of my property for pests.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Jessica N.
01/2014
5.0
pest control
+ -1 more
Sent an inquiry via Angie's List and was contacted within the hour. Set-up an appointment the following day to check the house for bed bugs ($75). The professional they sent to the house (Steve) was knowledgable and friendly. Found BB in one room and scheduled an appointment the following day to have the room treated ($300). Then two days later they called to schedule a follow-up visit and to check the glue traps Steve left for activity. None found. I have been dealing with this for a while and it's true what they say "Get a professional" wish I would have done it sooner. It's been a week and no bites! Can't believe that nightmare is finally over. If you have BB do yourself a HUGE favor and call Pied Piper TODAY! Thanks guys!
Description of Work: Bed bugs
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$375
Adam S.
01/2014
5.0
pest control
+ -1 more
We were having a bug problem which all homes in New Orleans have every now and then. The guy came over and sprayed all around the interior of the home and along the outside. Normally when I spray the stuff I buy at home depot I have to respray every month or so. We had this done about 6 months ago and the only bugs we see are dead ones.
Description of Work: The provider sprayed for bugs.
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Service Categories
Pest Control
FAQ
Pied Piper Pest Control, Inc. is currently rated 4.7 overall out of 5.
Pied Piper Pest Control, Inc. accepts the following forms of payment: Check,MasterCard,Visa
Yes, Pied Piper Pest Control, Inc. offers free project estimates.
Yes, Pied Piper Pest Control, Inc. offers eco-friendly accreditations.
No, Pied Piper Pest Control, Inc. does not offer a senior discount.
Yes, Pied Piper Pest Control, Inc. offers emergency services.
Yes, Pied Piper Pest Control, Inc. offers warranties.
Pied Piper Pest Control, Inc. offers the following services: Commercial, Residential, Maritime & Industrial Pest and Termite Control Services to the entire Metro New Orleans area. Services include insect extermination, termite protection w/contract, live animal trapping (to be released into the wild or animal shelter depending on the domesticity of the animal, mosiquito misting systems & mold/fungi control.