RTC of Louisiana LLC

The service was perfect and they were great.

Excellent service. Technician arrived early, explained the process thoroughly and upon completion he made several recommendations and explained each one so we could make an informed decision! Highly recommend their service.

unknown

Everything went as planned. No surprises.

Jason assessed the situation over the phone and set up an appointment for the following afternoon. Before the appointment, he wanted to make certain that we had extracted all the water. Otherwise, his course of action would have been to help us schedule the cleanup. Jason also gave us a reasonable expectation of minimum costs prior to the appointment. There was no estimate, but we knew the hourly cost and the cost to run each mold sample. I felt I had some idea of what to expect to pay before I agreed to the appointment. Glenn was running late for the appointment, but notified me in plenty of time so that it did not inconvenience me. Once he arrived, he wasted no time. He quickly assessed the situation and surveyed all the affected areas. He found moisture in a few areas and gave us simple, explicit instructions for how to handle the problem. I was very glad we called him because he was able to reassure us about many of the affected areas, and he found problems (moisture) where I had not thought to look. Glenn's approach was practical, down-to-earth, and efficient. His remedies were quick, effective, and relatively simple. Although his fees sounded costly at first, I believe his expertise saved us money. For instance, we were planning to remove all the sheetrock that was involved in the quick flood, but Glenn's assessment told us we had no moisture or mold problem, and verified that the sheetrock was dry and stable. This, alone, saved us a good bit of time, money, and inconvenience. He followed up with a detailed written report. This was good because we needed something to show insurance. In our case, wood floors had been damaged in the flood, and insurance photographs did not show the damage. Glenn's report verified that the floors needed to be removed. Additionally, his report gave us written instructions for continuing the cleanup. When I realized he charged an hourly rate that sounded rather steep, I was very careful about moving things along during Glenn's appointment. However, he did not waste any time. We kept it under an hour and I still felt I got my money's worth. Most of all, I got much-needed peace of mind that I wasn't going to be living in a mold-infested house for years to come. As for the overall value: I'm not sure how to value an expert opinion. Glenn did not DO the work, although I believe his company can provide that service. However, he was very encouraging to us while were doing the work ourselves. In my case, he helped to assure me that I had done the work properly and gave me a course of action to complete the work. I needed that kind of advice, because I have never dealt with standing water or flooding before. I hope I never do again, but if I do... I'll certainly call RTC.