Action Appliance Services

See above. From the first telephone contact ( in which you get a human technician, who can actually discuss the repair with you--in this case, the owner's son, a nice young guy who is also a repairman) to the completion of the job, you get pleasant, efficient service. The boss himself came out the very next day, was able to quickly diagnose the problem, did not try to pad the bill with other possible things, and was able to go get the right part from a local warehouse--no waiting a week for a part to arrive in the mail, as with Sears (see my report on THAT disaster). He did not seem to charge extra for transit time to the warehouse. The charge for the work on the clothes dryer was only an additional, second appliance charge of twenty five dollars. A bargain! Total labor cost for several hours work, including transit time to warehouse, one hundred five dollars. Wonderful. The fan motor was $89.75. He also did not try to install a re-built fan, as Sears does. (Sears gave me rebuilt control boards and so on.) When I asked Mr Hines if this fan were rebuilt, he said firmly that "I would never install a rebuilt part--I only use new, factory parts!" These folks are very pleasant; willing to let you hang around and watch and ask questions, and are neat and professional. The firm is local, and small enough that you can get their help quickly, and can talk to the technician himself on the phone. Try to do that with a big national repair service! No phone menus here. I'll be using them exclusively in the future.