Leonard's Plumbing

unknown

Had to redo existing plumbing. Also changed toilet flange.

I called on Saturday when I figured out my hot water heater had gone out and I couldn't take a hot shower on the coldest week on the year so far. They were able to get to me on Monday morning and showed up on-time for their appointment. I had to go to class as soon as they got there, but I was super comfortable letting both the men in my home. They seemed super trustworthy both on the phone and in my apartment. 2 hours later when I got back from class, the old water heater was gone and the new one was installed. They didn't leave a mess either and left the work order inside my apt. and locked the door on their way out. They gave me a call a few hours later to make sure I was happy with everything and I was. This was the first time I have used this company. Hopefully I don't have any other future plumbing problems, but I will call them if I do.

A difficult installation of a tub was done well. I had previously bought all fixtures, tub and toilet. Thus my costs were only for installation of my fixtures, tub, and a toilet. My problem with them is that I had no estimate as he was recommended by the tile installer and appeared as part of the job. I knew he would charge separately and I should have asked for an estimate and did not, which was my fault, and he did not offer one. When the bill came there were no hours noted, nor cost per hour, nor itemized costs for parts. only the price of $1800. I thought the price was high. After the installation of pipes, I had a leaky connection in a copper pipe, and the tub faucet dripped both of which was promptly fixed. I won't use them again as I think his price was high for what was done and the bill was not professionally prepared. I called to say I'd like an itemized bill. He read the costs over the phone and charged $300 for parts that were needed to install the fixtures and pipes for the tub and shower. I thought that was excessive. My lesson here is to get several estimates. No one comes to a job without one. Try to pay by the hour and make a note of the hours worked.

He was here only for a couple of hours. He was honest, very polite, and had a very respectful demeanor. He charged us for only an hour of labor. It was a difficult project, and he did an excellent job.