Southern Comfort A/C and Heating, Inc.

Christian who serviced my AC unit was very professional, courteous, and knowledgeable about my HVAC system. He was very patient in answering all my questions, and explained things thoroughly. He demonstrated excellent customer service. I will be using Southern Comfort AC for all my future AC needs and I highly recommend their services !!

This was a trial. The first time they came out, they put 2 lbs of refrigerant in the system and injected dye to find the leak. (Note this was a system that they installed.) For this first visit, they charged me $406. The unit failed again a couple of weeks later and they came out and put in a $30 part (filter/dryer) and charged me another $898. The unit failed again the day after and I checked the connection at the thermostat which I dropped and broke. They came the next day and replaced the thermostat for $242, but did not fix the reason the unit failed, so it failed again the next day. They came out and removed debris from a line that had tripped a float switch and then explained to me why I was fortunate that they did not charge me another $89 for the service visit. The bottom line is that it cost me almost $1600 to replace a $30 part which took less than an hour. I don't know how anyone can afford this company or why they would choose to use them.

I told them exactly what parts to bring so they would be prepared. They showed up on time & were very nice. The tech replaced the parts that I asked them to bring & had it running within 30 minutes. Parts were under warranty. Here's the kicker; I was charged $266.00 for the tech to come out & replace 2 simple warranty parts that I had already diagnosed. ( I was out of town or I would've done the work myself)

The transition to the higher SER required a larger copper pipe than the old system( 20yr old) had. The problem was explain to me. The larger pipe was installed, but there was an additional charge.

They came out when scheduled replaced the unit and totally cleaned up after themselves. The guys who came out were very friendly and productive. They have scheduled a return visit to check the system and ensure all is running properly!

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Used the site here to find a spot on the calendar, logged an appointment. No acknowledgment, no contact received.

We have been using this company for years and consider them anoutstanding example of what a small service-oriented business should be like. They did not hesitate to come over to our hot attic in the summer and get down to business.

We hired another company who charge much less to replace the unit.

There aren't a lot of people that will work on geothermal systems. They have been working on ours for four years.