Lowe's Store Number 1698

Transaction handled online with free to store pick up for delivery.

2 months now, received busted special order sink cabinet, another week wait, installer has another busted cabinet, sink ordered with their representative doesn't fit, doesn't follow up. case # 1-8879941233 failed again respond as told 5 pm on Wednesday DO NOT DO BUSINESS THEM report to better business bureau next.

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Our experience with them went very well. The girl that helped us was very knowledgeable and she helped us get better prices on the couple of granites that what they normally give their customers.

I inquired at the store as to if they installed windows and was told yes. I talked with an Assistant Store Mgr, Jonathan and scheduled a free in home visit while in the store. Scheduling was easy and I wasn't put off for a week or two. The Project Specialist came out on a Saturday and gave us options on products, measured and priced while in home and even showed us how he arrived at the prices he quoted on different lines. Total transparency...LOVE IT! My experience with Don and with Lowes was wonderful. I ended up buying my windows from him as well as a new roof! I reccomend Lowes and Don highly!

good

They were very friendly, efficient, and made an excellent recommendation on my counter tops to prevent damage from the dishwasher.

They were good. Their store is always clean and they have the products that we need. Their people are very helpful. Their prices are competitive. We will absolutely continue to use them.

The process working through Lowe's was fairly smooth. Here's some more details about Lowe's 1. Lowe's is using the best/right process which is to send the plumber out in advance, for a modest fee of $35, to inspect your house to prepare and itemized quote. This quote includes all additional charges, if needed, to bring the new heater installation fully up to code. The short inconvenience of having the plumber come by for the initial inspection is the only way to do this. I've tried another large store/contractor approach where they don't use that approach; don't use that way. With Lowe's once the quote is done, you know the total cost. There are no unpleasant surprises. 2. Lowe's scheduled their plumbing contractor and they confirmed the appointment with me. They showed up on time, with all the right equipment and did an excellent job. The 3 men on the job (1 plumber and 2 helpers) were all courteous and did a good job of not dripping any water from the removal of the old heaters. They were reasonably careful in working on my roof to make the needed modifications to the roof jacks. I called them to come back the next business day when some things needing adjustng. They took care of that quickly. They were courteous and professional. Note that I called several other plumbing contractors in trying to get this work done. None wanted to provide a written quote. Almost all indicated that a permit is not required. That is totally false. I verified this with the head of the permit department for plumbing. And several never got back with me. The biggest DO that I learned from this is to get a firm quote for the whole job before making any commitment. That's how Lowe's operates. Other Big Box Stores that work with plumbing contractors don't do it this way. I

They keep giving us the run around.

I have used them in the past. They were great. This is basically a small town and they offer service where I can go in and they come to the house and measure the windows. They show us the windows they have. I can pick out what I want. They now have crews, people that they hire to come and remove the old windows and install. I don’t have to privately go and hire carpenters or anybody like that. Everything is done in the store. They have people that do it. I didn’t have to go and get references, try to hunt people down. It is all real convenient, it is not 100% perfect but it is all done. They were thorough, they cleaned up after themselves. I am a kind of person, if you come to my house to work, I am going to kind of hang around, I am not going to go somewhere else because if they encounter problems and want to ask me something, I can tell them to go ahead or not to. I would use them again in the future.