First of all, after 5 trips to my house the door is finally right. Salesman came out to measure and match colors. Had to order the door we wanted. Almost two weeks later the installers arrive...with the wrong door. The one we ordered was back at the shop. They said they had to be at another job and didn't have time to go back for the right door. Rescheduled. Came back a few days later and installed door, but not correctly. Did not replace back braces, door popped and creaked when raising and lowering, stop moulding did not go all the way to the ground as it should've and some was broken, brace for opener mounting point not installed. Overall very poor install. Guy came out another day to repair his handy work and still didn't do it correct. I called and complained asking for a different installer to come out. Different installer came out another day to realign door and install new back braces and said he would let the owner know about the other issues. A couple weeks go by and haven't heard from them. We call and complain. The sent someone next day to finish up with the issues. Finally got a nice, functioning door.
Description of Work: Removed existing garage door and installed new door.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0
$1,085
Steve S.
04/2014
5.0
garage doors
 + -1 more
DJ's is no longer be in business
Description of Work: Nothing
Rating Category
Rating out of 5
Dalton B.
10/2013
5.0
garage doors
 + -1 more
I contacted the company and set up an appointment. The appointment was only a wag of and quot;In the afternoonand quot; which was two days later, which was fine with me. DJ the owner and his helper showed up at 3 PM, both men were very courteous and dressed professionally with company shirts worn. They went right to work.and were finished in 30 minutes. The company takes check and credit card but does not send out bills. I will use them again. DJ has been in the business for 16 years.
Description of Work: Adjusted the old garage door, lubricated all moving joints and programmed tow new garage door openers.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
3.0
Yes, I recommend this pro
$95
patrick M.
06/2013
1.0
garage doors
 + -1 more
see above...nothing happened. Company refused to schedule me for a certain time...even way out in the future. Wanted me to take off work and sit at home for the day and wait on them.
Description of Work: Provider did nothing for me. I needed to schedule a firm time when they could work me in and they would not do it. They said I had to pick morning or afternoon. I don't work for a company that allows me to take a half day off for a "garage door opener". Whatever happened to the customer was #1 priority?
Rating Category
Rating out of 5
professionalism
4.0
responsiveness
1.0
Response from DJ's Garage Door Company
Dear Mr. [member name removed], We do offer up a courtesy call up to an hour before we are heading to your location so that you do not have to sit at home waiting on us. Scheduling an exact time is not something we can offer because some jobs do take longer than expected. Try calling your local phone company or cable company and ask them for a certain time and see what happens. We try very hard to work with our customers when scheduling but not everyone is willing to accommodate the fact that we have other customers waiting as well.
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Service Categories
Garage Doors,
Lead Testing & Removal
FAQ
DJ's Garage Door Company is currently rated 4.2 overall out of 5.
Sunday: Closed
Monday: 7:00 AM - 4:30 PM
Tuesday: 7:00 AM - 4:30 PM
Wednesday: 7:00 AM - 4:30 PM
Thursday: 7:00 AM - 4:30 PM
Friday: 7:00 AM - 4:30 PM
Saturday: Closed
DJ's Garage Door Company accepts the following forms of payment: Check,Discover,MasterCard,Visa
Yes, DJ's Garage Door Company offers free project estimates.
Yes, DJ's Garage Door Company offers eco-friendly accreditations.
No, DJ's Garage Door Company does not offer a senior discount.
Yes, DJ's Garage Door Company offers emergency services.
No, DJ's Garage Door Company does not offer warranties.
DJ's Garage Door Company offers the following services: Service and installation of residential and commercial overhead doors and operable screens and and awnings.