CENTRAL AIRE HEATING & AIR CONDITIONING, INC.

Waited at the house until 1315 and then called them back. The answering service for this company took my call as they were at lunch. Very unprofessional in NOT calling me back with a revised timeline. I can understand that they may get delayed it is highly unprofessional when you do not provide a courtesy call back to your customers. I told them my system was broken and that it was making a horrible shaking noise. Totally unacceptable on one of the hottest days of the year.

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This transaction was a complete pleasure. Central Aire is a relatively small heating and air conditioning company. They were one of four who bid the job, including our previous provider with whom we had done business for 17 years. Their salesman was knowledgeable and professional and answered all questions to our satisfaction . He was polite, honest and personable. We ranked him in the top two of the four who visited us. However, the and quot;slam dunkand quot; was when he bid lower than his competitors by several hundred dollars. From the time we made the decision through the completed installation, we were very impressed with the communication we had with them to the quality of the installation team. They were all professional, neat, organized, and attentive. The installation went smoothly and was completed on time. The system is running great!

The only reason I did not go with this company was that they were slightly higher in price than who I ended up going with.

Came out after hours (as warned earlier that morning when I called), fixed the problem without charging overtime, charged a reasonable price for service call, parts and labor. Had to get a non-standard starting capacitor from another truck. When I had called this morning, I was informed that they were booked. They committed to tomorrow morning, but said they'd try to get out late this afternoon. They called about 4:30 and said that they could do it but it would be late and wanted to know if that would be convenient. We said yes, and they made it out about 5:30 and stayed to fix the problem and clean the unit. Well done. I recommend these people.