past. However Reggie was able to take the toilets apart and install the new insides. I had a problem with the manufacturer sending out the wrong model number and one of the replacements had a broken part on it - two different shipments. So, after three attempts at trying to get the right part Reggie was finally able to get both toilets fixed. He also installed two new faucets for both of my bathrooms. I supplied all of the parts, so the cost to Tom's was labor. I would use this company again.
Description of Work: Tom's Plumbing sent out Reggie to look at my two toilets. The inside parts were on a recall list, and had not been working right for awhile. This brand of toilet was not friendly to any other plumber I called in the
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$475
Rosa L.
06/2013
5.0
plumbing, drain cleaning
+ 0 more
I've used the services of Tom's Sewer and Drain (formerly under different ownership) several times within the past few years and have never had a bad experience. Under new ownership, they've performed various plumbing jobs in our home, many small and up to the latest being the under slab pipe leak.. Upon initial inspection, the leak was confirmed within a certain area; they advised us to contact a leak detection company to identify the precise location of the leak. Upon receiving those results, a date was scheduled for the plumbing repair. The work performed in our home was outstanding with minimal intrusion on our walls and none on the flooring. There was no concern with cleanup; this was and quot;part of the joband quot;. The work was more time consuming than originally planned but there was no instance of watching the clock by this company and the end result was exceptional as always.. Tom's Sewer and Drain is the only plumbing company we use and we will wait for their services if necessary when their schedule is full. If there is an emergency, we feel confident that they will be available to assist us.
Description of Work: Rerouted leaking pipe under slab and later unclogged kitchen sink. Review is for leaking pipe.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,500
Judy M.
05/2012
3.0
plumbing
+ -1 more
.
Description of Work: Used them a few times for a broken pipe and they responded quickly and resolved the immediate problem of stopped up sewer line. However, when I was finically able to replace the pipes, I was given a date that has so far been pushed up 3 times. The last time I spoke to them they assured me a certain date-they never came or even called. This is one day later and still have not heard from them. I consider this very unprofessional, they could at least call and give me another excuse.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Judy M.
04/2012
5.0
plumbing
+ -1 more
They took maybe an hour to finish the job. They came as soon as we called.
Description of Work: I used Tom's Sewer & Drain Service LLC few months ago to clear a clogged up sewer line.
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Service Categories
Plumbing,
Drain Cleaning,
Septic Systems
FAQ
TOM'S SEWER & DRAIN SVC LLC is currently rated 4.5 overall out of 5.
No, TOM'S SEWER & DRAIN SVC LLC does not offer free project estimates.
No, TOM'S SEWER & DRAIN SVC LLC does not offer eco-friendly accreditations.
No, TOM'S SEWER & DRAIN SVC LLC does not offer a senior discount.
No, TOM'S SEWER & DRAIN SVC LLC does not offer emergency services.
No, TOM'S SEWER & DRAIN SVC LLC does not offer warranties.