Signature Granite & Marble LLC

Work went extremely well. Randy and his team showed up on time and work completed was very satisfactory. I would use his services again.

Randy met with us initially to discuss our wants, needs, and price. After comparing prices with other companies, we found Signature was in line with other local suppliers/installers. Signature has been in business a long time, with their office/warehouse close by, so we went with them. Natasha, his wife and office manager, worked with us by phone and email. She promptly answered calls and emails, answering questions herself, and forwarding them to Randy when she didn't know or needed more information. She was always pleasant and professional, no matter when I corresponded with her. I went to the yard to see the slab I wanted, since he had some on hand. When my remodeling was ready for it, I notified Signature. I didn't get an immediate response, which was very unusual. After a couple of days, I did reach Natasha, who sent out one of Randy's experienced workers to measure and make all final determinations for installation. He told us that Randy had been ill and sent to the hospital, and would be back to work soon. Within a few days, and sooner than his doctor recommended, Randy came with his crew to supervise and help with the installation. There was a problem when one of them dropped a corner of the slab and caused a small chip on our new bathtub. They immediately admitted fault and Randy offered us our choice of repair or replacement of the tub at his expense. He found a reputable tub refinisher, contracted with them to do the job, came to oversee the repair himself, and gave us a hand-written guaranty for the work and his liability. The work was done well; we found no problems or any sloppy work anywhere.

Installation was flawless. All work took under 2 hours. Crew was courteous, knowledgeable and very patient answering my questions. They were there when they said they would be. Cleaned up every drop of evidence they had even been in my house. Natasha was so patient and helpful with the picking out of the products and Randy is top notch on the manufacturing and installation of products.

I really can't say enough great things about Randy and Natasha and their crew at Signature Granite. Their prices were very reasonable for the quality of the product we received, and they were great with the installation. I was unbelievably thrilled with my new countertops. But beyond their quality and professionalism, I want to commend them for their flexibility and responsiveness to customer concerns. About a month after our countertops were installed, as part of a larger kitchen renovation, we discovered issues in the kitchen walls that had to be addressed ASAP, for health and safety reasons. This included the removal of my brand new countertops and the cabinets underneath. I contacted Randy and Natasha, frantic, because the countertops had to come out ASAP so that we could address the larger issues in the kitchen. They bend over backwards to help us, and came out the very next day. They warned me that the countertops could crack or break during removal and they could not be held responsible for that since the countertops had been installed properly the first time and I was the one requesting removal for a reason that had nothing to do with the quality of their work. I completely understood this point of view and did not hold them liable if anything should go wrong. Well, I'm happy (and thrilled, quite franklly) that not only was Signature about to come out the next day, they were able to remove the countertops without any cracking or breaking! It was a huge stress relief for me to know that I could trust them to do the job well and so quickly. As soon as the repairs to the kitchen are done, I will contact them to re-install the countertops and sink so my renovation can be completed. Randy and Natasha and all the guys at Signature are great, and I highly recommend them to anyone looking for quality and professionalism, as well as kindness and flexbility, at a great price.

The job went very well. They were communicative and easy to deal with it. The prices were competitive.

Randy Roberts Sr. is the guy who did the work. He was very good and his price was great too. I spent about $5000 for his services with 2 to 3 sinks. His wife takes you to a granite yard where they have granite laid out. You can pick it out and they get it shipped. Then he just charges you for labor. It worked out for us. We used one slab for the island. With the left over, we were able to do a backsplash behind the stove instead of the tile thing. He really worked with us. We chose him through a friend and my dad knew him. There were two big slabs and then he did a bar for me with the remnants. The bar only cost me like $600 to $700. We spoke to a lady at another store. We were going to pick something out of that store and they were going to come put it in. So, we couldn't actually see what we were getting. However, we knew what we were getting from Signature Granite and Marble. We went to Randy's shop when he got the granite in. He inspected it and said that it looked good to him. Then we went in and it was exotic. We told him where we wanted it. The way it was pictured in the diagram was pretty neat and it worked out real well.