Wholesale Flooring & Granite

They started the work but could not finish it since the mantle is not yet done.They said they will come back once the mantle is finished. So I had someone finish the mantle and told them that they can now continue or finish the work and then they said they will come back after 2-3 weeks then I called them again this morning August 2nd and they told me that they will come back after 3-4 weeks. I have the receipt here and shows that everything was paid for. Update 10/13/2017: After going through Angie's List complaint process and calling the news to get assistance with getting this work complete the provider finally sent someone back to complete part of the work. They completed the tile and grout around the mantle. When the man went to seal the floor I told him he couldn't seal it yet because it wasn't clean and you could still see the grout residue. He mopped the floor and waited for it to dry but it was still not clean, there was still grout residue on the stone tiles. He wanted to go ahead and seal the floor but I told him not to.

It went beautifully!  I was worried that our cypress cabinets could be harmed, but they were careful.  The granite was cut beautifully, with the exact edges we picked, and well installed.  We were also very pleased with the person they recommended to do our backsplash:  his recommendation for a complimentary backsplash turned out to be exactly right, and he did a beautiful job.  We've very, very happy with our kitchen.

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Service was great and they delivered the materials on time.

There were two floor crews. First crew put in the ceramic flooring and vinyl wood flooring. I give them an A +. They were courteous, professional, hard working. Excellent job and perfect clean up. Second crew who installed the carpet was like the polar opposite of first crew. Although the carpet installation was good, they grunted instead of speaking to me, tracked mud all over the other flooring, left dirty spots on the new carpet, threw the trash everywhere in the house and parked on the front lawn!! I made 10 phone calls to the store to get some resolution. On the 10th call finally got the salesperson who didn't empathize or even offer an apology. After 3 weeks of trying to talk to someone responsible at Wholesale Flooring, I finally got resolution thru intervention by Angie's list. Within 24 hours of the contact by Angie's list, I was talking to the Wholesale Flooring 's chief financial officer who agreed to pay for the clean up and repair of the mud rut in the front yard. I really thank Angie's list and encourage anyone who has problems to use their help.

The Salesman was courteous and helpful in selection without being and quot;pushyand quot;. The estimator explained each item of the cost and how everything was calculated. He also set up the install date. That date was delayed by one day as the floor boards were in mislabeled boxes - wrong color.. The company rep made the trip to Georgia to personally pick up the correct order. The installers were great. All 3 of them were in perfect sync and worked very efficiently and quickly.They arrived at 8 am and were finished at 1:30. Beautiful job and I'm so far very happy with it.

Sales staff very helpful and professional. Installation was postponed twice due to the installer calling in sick (I was told they only had one carpet installer). I would rate the installation as fair because of a visible seam and a few issues where the carpet meets the wall.

The installation was incorrectly, large gaps, improper spacing, poor glue contact causing noise when walking in certain areas.
When I finally got them to come out to look at it, I gave them the Manufacture installation instructions to show that it was unacceptable, was told that up to 5/16 gap is acceptable to them, that the spacing should not matter even though it was not done per manufactures instructions and looks poorly done (board ends not spaced out but falls with 6and quot; of each other).
Up to 5/8and quot; gap on hall walls and had to fix myself to not have to put in very larger shoe molding.
He did tell me that they could drill holes and try to re-glue the noise spots. I had someone else take care of the noise areas without drilling thru the floor.
Needless to say I feel cheated. I would not recommend them to anyone. Cheap price does not make up for poor installation.

It went really well. They were very helpful and offered very good service!

After shopping at four other major tile stores, we were horribly disappointed and confused because either the showrooms were unorganized and cluttered, the sales staff was useless, or the prices were sky high. We visited the Wholesale Flooring showroom out of desperation and we were immediately relieved and impressed with the organized and well-lit showroom.

The sales staff was extremely helpful and helped as much or as little as you preferred. After we narrowed down our selections, they quickly sent out someone to measure our rooms so a quote could be drawn up. The tile and installation prices were very reasonable. Once we ordered the tile, it took about 2.5 weeks to arrive at the warehouse, and then the installation was scheduled the following week.

The installation contractor team was extremely fast and efficient. They installed the backsplash and 750 sq. ft. of 18and quot; tiles in only 1.5 days. The supervisor checked everything and asked all of the right questions before they got started. The floor was installed perfectly, as far as I can tell. The backsplash looks great too, but I did notice that a couple of the tiles are askew.

In spite of some bumps in the road of getting our flooring installed, we are happy with the results and would hire this company again. Hence, the and quot;Overall Experienceand quot; grade of and quot;Aand quot;.

Sales staff in the showroom were unfailingly courteous in helping us to select our porcelain tile, grout type and color, and laminate. The installation crews worked quietly and efficiently, discussing patiently any questions that I had, and cleaning up after themselves. (I grade them and quot;Aand quot; for Professionalism.)

The installation crew arrived on time each day they came to work at our house (I grade them and quot;Aand quot; for punctuality).

All company staff listened to my numerous questions and comments and responded appropriately (I grade them and quot;Aand quot; for responsiveness). This masks my disappointment in not receiving the written warranties (for materials and installation) that were promised but not yet provided. (I'll have to call again.)

The actual final price turned out to be very similar to the bid we had received from another company, but rejected (I grade them and quot;B = Goodand quot; for price.)

Why I grade them and quot;B = Goodand quot; rather than and quot;A = Excellentand quot; for Quality:

A. Porcelain tile: The grout lines are picture-perfect straight and nicely finished off. The overall effect is very pleasing. However, I was surprised by the height variations from one porcelain tile to the next. Upon asking the sales rep, I was told that differences in height should not exceed the thickness of a dime. I have measured the maximum differences in height at each of the 68 places where four tiles adjoin in the kitchen and dinette: 29 height differences are acceptable (thickness of one dime or less), 36 height differences are a little too much (thickness of greater than one dime but no more than two dimes), and 3 height differences are distinctly too much (more than two dimes but less than three). In my view, the two-dimension flexible-plastic cross-shaped spacers they used were good for spacing the tiles, but not so good for ensuring that tile-corners would end up at the same height.

B. Laminate floor: As completed, the laminate floor is flat (even), beautiful, well trimmed at the edges, and we are very happy with it. I would have graded the installation crew and quot;Aand quot; for Quality except that it was apparently not standard company policy to check the concrete floor for even-ness (flatness to provide even support of the laminate), prior to laminate installations, and indeed our first installation crew did not check for even-ness. (We did not know enough to insist that it be checked.) Unfortunately, there was enough unevenness to give a very and quot;squishyand quot; feel in some places after the floor was first installed. The company agreed to remove the floor and reinstall it at no further cost, but asked that we pay for the materials and labor needed to get the concrete subfloor even. We agreed. ($1,400 of the $9,000 total cost was for evening-up the concrete subfloor, mainly by pouring fast-drying WebCrete and then doing some sanding to grind down a few high spots.) Since then I have been told that the company has changed its policy to require checks for subfloor even-ness prior to all laminate installations.

They arrived on time and installed very quickly (maybe too quickly). After reading the warranty requirements from the manufacturer, it clearly stated that the flooring must have a minimum of 1/4 clearing from any obstruction or the walls in order to be warranted by the manufacturer. The installation from Wholesale Flooring butted up to the wall so tight in several places that I could not get a credit card between them. I called the salesman, named T-boy, several times and twice he said he would send someone to check it out. Which, of course, never happened. Then he told me that the installers told him "that because the baseboard was placed far enough above the slab they just slipped the flooring under the baseboard". The baseboards are above the slab but they are resting on an extended wood base and the wood flooring butts up against the base. So you could say that the installers did not lie if you look at it from that perspective. T-Boy did make many attempts at avoiding the phone calls, putting me on hold and even "accidentally" disconnecting the call a couple of times until the last time I called. Then he put the owner, John, on the phone who proceeded to yell at me and tell me that any room 10x20 or less did not have to have the gap between the wall and the wood and that he is an engineer and he knows what he is talking about and he would not send anyone to check it or do anything else about it. (The room is 18x26.) He did volunteer his personal guarantee for whatever that is worth. I was not even able to tell him about the transition strip that popped up and will have to be re-installed or the end strips that have separated from the rest of the flooring. The $2.00 per square foot did not include installation of the shoe molding but believe me I'm glad it didn't! At this point, I will have to hire another flooring person to come in to correct the problems before the floors start to expand or contract and then file for a refund through the small claims court. This was a very disappointing experience when it should have been a lot of fun. I know that $4,200 is not a lot of money, however, for the floor in one room, it's seems like a lot to me. I guess they feel like they can get away with something like this since I am a senior citizen. I certainly hope not!

They worked quickly. They got the job done in a day. The fit the wood in some places that looked hard to fit and were kind of awkward. They did a professional job.