Find top-rated Pros in your area

Enter a zip code and get matched to businesses near you.

The Orchid

Computer Repair, Computer Training, Computer Sales

About us

FORMERLY KNOWN AS HANCOCK CONSULTING.

Business highlights

24 years of trusted experience
Emergency Services Offered

Services we offer

MAC COMPUTER REPAIR & SALES OF MAC COMPUTERS & EQUIPMENT.

Amenities

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Reviews

4.65 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
60%
4
40%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.8
value
4.4
professionalism
4.8
responsiveness
5.0
punctuality
5.0
Showing 1-5 of 5 reviews

William H.
02/2015
4.0
computer repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Claudia B.
01/2015
5.0
computer repair
  + -1 more
unknown
Description of Work: FIRST THING...YOU HAVE THE NAME WRONG. IT'S THE ORCHARD. | |Now, they did two things for me. They replaced the mother board on my computer and it works now. And, they tried to help me load a file my father had made of our genealogy. They couldn't get it to work, but they helped me enough to make me able to figure it out later. |They are good at computers. |

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Jennifer G.
09/2012
4.0
computer repair
  + -1 more
My son poured water all over my and quot;vintageand quot; MacBook. Apple couldn't help me because my computer is from 2006. I appreciate that Mac Consulting Group could fix my problem in a timely manner. They were priced fairly, considering I didn't really have any other options. My only complaint is that while my screen blacking out and my keyboard acting up were repaired, the computer was returned to me with a different screen problem. Flickering lines appear across the screen when I try to adjust it.
Description of Work: New inverter board and keyboard because there was water damage.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Kathryn H.
01/2011
5.0
computer repair, computer training
  + 0 more
Overall, it was an excellent experience. Mr. Hancock was prompt and professional in all our encounters with him. He set up our computers on a LAN network, installed a wireless printer, installed 1 Password software, installed an external 500 GB hard drive, went over how to use I Password, moving around in the finder, cleaned out "from PC" folder, set backup for both computers. He provided basic training on the iMac on several occasions, can't remember exact dates.
Description of Work: My husband and I both purchased new iMac desk top computers on July 1, 2010. We had been PC users for a long time and needed more intensive training than offered by Apple. We contacted Mac Consulting Group, Inc. for this and other hardware and software installation. We have been very pleased with all services rendered and the training we received from Mr. Hancock. We also have a support agreement with the company for as needed services.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

Lynne W.
10/2008
5.0
computer repair
  + -1 more
Allen and his crew always solve our computer problems when they come up, and keeps us updated with the current software. He does a great job.
Description of Work: Allen specializes in on-site Macintosh computer repair, software and hardware. He's an authorize service provider and reseller of Macs. He manages our business computer network.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

    Contact information

    662 Jefferson Hwy, Baton Rouge, LA 70806

    www.theorquidsolution.com

    Service hours

    Monday:
    8:30 AM - 5:30 PM
    Tuesday:
    8:30 AM - 5:30 PM
    Wednesday:
    8:30 AM - 5:30 PM
    Thursday:
    8:30 AM - 5:30 PM
    Friday:
    8:30 AM - 5:30 PM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Computer Repair,
    Computer Training,
    Computer Sales

    FAQ

    The Orchid is currently rated 4.6 overall out of 5.

    Monday: 8:30 AM - 5:30 PM

    Tuesday: 8:30 AM - 5:30 PM

    Wednesday: 8:30 AM - 5:30 PM

    Thursday: 8:30 AM - 5:30 PM

    Friday: 8:30 AM - 5:30 PM

    The Orchid accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
    No, The Orchid does not offer free project estimates.
    No, The Orchid does not offer eco-friendly accreditations.
    No, The Orchid does not offer a senior discount.
    Yes, The Orchid offers emergency services.
    No, The Orchid does not offer warranties.
    The Orchid offers the following services: MAC COMPUTER REPAIR & SALES OF MAC COMPUTERS & EQUIPMENT.

    Contact information

    662 Jefferson Hwy, Baton Rouge, LA 70806

    www.theorquidsolution.com

    Service hours

    Monday:
    8:30 AM - 5:30 PM
    Tuesday:
    8:30 AM - 5:30 PM
    Wednesday:
    8:30 AM - 5:30 PM
    Thursday:
    8:30 AM - 5:30 PM
    Friday:
    8:30 AM - 5:30 PM