Roto-Rooter

RR service was superb, prompt, and reasonable. The service men were polite, professional, and creative in addressing my problem and I HIGHLY recommend them to all.

I’ve used Roto-Rooter several times. Every couple of years the washing machine drain will start backing up due to a poorly designed system. The technicians have always shown up as scheduled. Always been extremely friendly and polite. And have every single time solved the issue within a very short period of time. The cost of having the line snaked every 2 or so years is negligible compared to the expense of redoing my drain lines.

Work was performed quickly and as needed. Technicians were all polite and professional. Dispatch called to let me know when people were on there way and price was fair for work performed. Would use again.

Never showed up. I called after the time frame from which they said they would show up. Gave me another time frame and still didn't show up for that as well. Very unprofessional on the phone. Will never use them again!

Within two hours of my call, the plumber arrived. He worked hard and efficiently. The drain is clear and clean. Very professional, thanks!

I really liked being able to request an appointment on their website. I filled that out last night requesting service this morning and got a call about 7:45 AM. The technician (Howard) showed up about an hour later and used a power pipe snake at the kitchen sink cleanout (outside). He cleared the blockage that was about 65 feet down the line (no wonder my little 25" manual snake didn't work). The whole service took about 25 minutes. He was polite and professional and did not make a mess at all. I would like to have paid less, but I really can't complain about the price considering time and equipment and they have to make a living!

Very well. Very knowledgeable. Completed the work in a timely manner.

It went great! Kyle has been out to do some work for us before and he's always very nice to work with.

the service technician arrived at the property on the 29th. I was not notified that they were coming but my tenant called to tell me they broke the water line- so, I knew they were there. I went to the property and Matt was working on repairing the water line - which was good. I then once again told him what the service technician had told me about the bad section of clay pipe that needed to be replaced from the toilet to the main sewer line by the driveway. I did not stay while he did the work. When I came back on Monday to check, I noticed that there was no evidence of digging under the house. This concerned me because that's what the other technicians told me it needed to be done. I called the office and I was told that the original service people are not qualified to tell me what was wrong. I was there the entire time they had worked on cleaning the drain and saw that they had to go under the house where we had installed a clean out at the toilet. Only then were they able to remove the roots that had invaded the drain line. The manager, Jimmie, told me that they installed a cleanout at the driveway and a coupling. He told me that if it got clogged again, they would clean it out with the 1 year warranty. I did not want to have a recurring problem and that's why I wanted the clay drain line replaced where the original technicians told me that it needed. I sent several letters to Roto Rooter and finally told them I would not pay until I knew they had fixed the problem. I asked that Matt who did the work to call me. As of this time I have not heard from him. When I asked Jimmie if they were going to fix this issue, he said "no". He said that I didn't read the bid right. The bid said that once the line was exposed that the bad section would be cut out and clean outs would be installed.(they were also going to use a camera to inspect the line to make sure everything was alright) I only saw 1 clean out installed-so I don't know where the other clean out was installed. This issue has never been resolved and they are still charging me for the job even though the area that needed to be replaced was not replaced. I plan to have another service provider complete the job.

They wre not able to unstop the kitchen drain, because the technician indicated that the line was broken. I paid the company for the attempt to unplug the drain. They later sent me an estimate to repair the broken drain which included breaking the slab to locate the broken line and repair. I called and asked if a plumber could come to my mother home and discuss any possible alternatives to breaking the slab in my mothers kitchen. I have made multiple calls over the last several weeks , but they have failed to return my calls or set up an appointment. At this point I am moving on to another company who will hopefully value my business. I have been pleased with the work that they have done in the past at my mothers home. I do not know what is going on now. at Roto Router

They were OK. It was satisfactory. They couldn't resolve the problem. I would use them again.

Our vent is in the middle of the house because that is where the dryer is located, unlike most houses that have it on an exterior wall. So there is a vent that goes out to the roof. He had to go on the roof to remove the cap from the vent (which had lint balls coming out of all 4 vent areas) and remove the accumulated lint. Inside was not so bad since we can do that ourselves. He was thorough and maybe we can do this ourselves next time. Note that they did not come on the day they said they would come, but the next day. It was not an issue since this was a dryer vent and not an emergency.

It went very well. I thought the price was pretty good. They were two people and two young man out there. The quality was good. I think they were on time. I would use them again.

The job took a long time. They would come one day and leave early. It took awhile because I think the contractors were very busy and because of weather delays, but they weren't entirely clear as to why it was taking so long. they said I had to pay the full amount before they did the work. I am used to paying sometimes half now and half later. I felt they tried to get all my money so they could take as long as they wanted. It took about 3-4 weeks for them to dig and put the pipe back in. We had trouble with it overflowing afterwards. Some of the guys working were only Spanish speaking which made communication difficult at times.

The tech worked for 2 hours to attempt to unclog the drain. He ran a 90 snake with no improvement. He said it was a soft clog and I needed a very expensive fix. I will get a second opinion.. The tech was very clean and professional. He arrived about an hour later than originally scheduled. But I was warned ahead of time that he would be late.

This turned out to be a challenging job because all the gas and water pipes in this old house were crazy and had to be rerouted. They did not charge me extra even though it ended up taking two days instead of one day. They never complained and I am so happy. I highly recommend them and will definitely use them again. They were professional, on-time, and communicated well with me.

I called them, they gave me a date and approximate time.. Called to let me know they were on their way. Did the job completely and satisfactorily. The dispatcher was very helpful and the service man ws great also. Ihad tocall them a second time and he showed me what to do to prevent a re occurrence

Fine...did job and advised me I need to have tank pumped out completely

Jerry had to get up on my roof to unclog the kitchen drain. He was friendly, polite, fast, and efficient.

They did a really good job. They were very efficient, punctual and did the job in just a matter of hours. They hit a water line during the procedure but they repaired that immediately.

He was vague on why it would cost so much. We desperately needed flushing toilets so I said "do what you have to do". He went to his truck to smoke a cigarette. I went inside and called the office. I acted like a new customer and requested details on the $99 special. EVERYTHING the person on the phone told me, fit our situation. So I asked them why their man was telling me $239 when it fit the requirements for the $99 service. The man on the phone was speechless. He asked for my address and called the service person at my property. The service made no apologies. He cleaned out the blocked drain in less than 5 minutes and proceeded to pack his equipment. I handed him a check for $99 and that was it. No apology from the boss, or the lying service man... Nothing. I wonder how many others they have lied to and stolen from?

I made an appointment via their website for Friday at 7:30am. No one showed or even called me to tell me they were not going to make it. I still have not heard a word from them. Very unprofessional. My time is more valuable than that...will take my business elsewhere.

Thank God for Roto-Rooter! I called at 7:15 am Friday morning and Jose was here by 9! Jose was friendly, professional and speedy! He asked me to describe the problem and went right to work. He cleaned out the line outside the house, but when the toilet still didn't flush, he ran it inside and found another problem. I find it embarrassing to have someone dig items out of my sewer, but Jose was completely professional while still being friendly. Roto-Rooter saved me!!!

He told me it was'nt a job that they did and he didn't charge me for the work that he did do. I needed a more specialized to person to fix my problem.

Roto-Rooter sent very professional guys who got right to work correcting my problem. They arrived on time and did the work for the quoted price. Excellent service.