Description of Work: I called this company along with 2 others from Angie's List for estimates to install gates in my wooden fence. I chose another company.
Rating Category
Rating out of 5
value
3.0
professionalism
3.0
responsiveness
4.0
punctuality
5.0
cheryl B.
09/2014
1.0
fencing
+ -1 more
unknown
Description of Work: Installed electric gate. Never was on time when they said they would be here. It took them about 4-5 times to come out and set gate right. This was after being lied to everytime I called their office. It took about 4 weeks before the gate worked properly.
Rating Category
Rating out of 5
quality
1.0
professionalism
3.0
responsiveness
2.0
punctuality
1.0
$10,248
Ian G.
07/2013
3.0
fencing
+ -1 more
Dee Dee came out very quickly for the estimate...and was very polite and professional. After reviewing multiple estimates, we gae Robison the job and were told it was a 1 1/2 week wait. After 2 weeks I called and left a message for DeeDee, no reply. Called again a few days later...no reply. Called a 3rd time and got a call back to schedule a return visit of for 5:30 that same day...she called @ 4:30 to postpone until the next day. I agreed to 10:30 am the next morning...and have not heard from Robison again.
Description of Work: Failed to actually show up to do the agreed work. After the first visit, the estimator has been very poor in communicating.
Rating Category
Rating out of 5
value
4.0
professionalism
2.0
responsiveness
2.0
punctuality
3.0
$800
Response from Robison Fence Company LLC
[member name removed], I am sorry you had such a bad experience with Robison Fence. DeeDee has since this time been let go. We were not aware at the time that she was not following up on her calls. Anything else we can do for you please give us a call, again sorry for the problems. Debra Scott, Manager, Robison Fence Co.
Cindy H.
03/2013
3.0
fencing, driveway gates
+ 0 more
I called Robison Fence company aprox Feb 11 to obtain a quote, a sales rep promptly came out and gave me an estimate. How ever due to the small size of the job they had a minimum of aprox 685, although the actual work was just over 500.00. Due the the nature and urgency of the work I agreed to the minimum charge. I was then told it would be the next week before they could come out and someone would call. The following week it rained all week, and I understood with the inclement weather that they probably wouldn't be able to come. On Monday the 25th I heard nothing from Robison Fence on Tuesday the 26, I called and was told they would be out in the morning. A crew cam out early on the 27th and set the poles, a workmen said that they would come back after lunch and complete the job. No one returned or called. They did not call or return to complete the job. On Monday March 4, I called the office and was told that someone would come out after lunch and they would finish the job. They showed up at 4:45 on March 4th and completed the job. I was very disappointed in the lack of professionalism as well as punctuality, and lack of communication. I do not think that I would call them again or recommend they're services. Unless of course you really don't care when the job gets done. It appears that the quality of the work is fine.
Description of Work: I ws in need of a 23' fence which was also too include a 10' drive gate to contain me 3 mo old 35 lb Mastador puppy. The urgency was that because of the puppys size he was becoming a danger to my 85 year father. I was afraid he would get hurt with the active puppy.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0
$685
Barbara S.
12/2012
5.0
fencing
+ -1 more
I hate writing reviews , brecause I have found out that businesses who are less than perfect receive your name or enough information to figure out who reported them. Y'all need to do something about that!
Description of Work: The work crew worked hard and adjusted the fence height for me after I decided to try to match the fence to the neighbors' fence. Most of the workers spoke spanish but I was able to speak to the foreman with my spanish. They were very nice,didn't take much time and I would definitely call them again.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,600
Response from Robison Fence Company LLC
(member name removed), Thanks for the review. Not sure it is was us who did your job, hard to tell since it was over 2 yrs ago. But we have never had any Spanish speaking workers so I tend to think it was someone else who did your job. Thanks again, Debra Scott, manager
Doug H.
03/2012
5.0
fencing
+ -1 more
Robison Fence gave us the only simple & fair bid on residential chain link. Other companies had inflated or questionable bids which were concealing charges that were not explained to us and were, in some cases, unnecessary. The estimator & scheduler for Robison was named Gary and his professionalism and fair play was encouraging from the beginning. The fence line was approved by Louisiana One Call and the next day one of their crews came out, confirmed the exact fence location, marked, dug, and concreted in the metal posts. The foreman was named John and was a pleasure to meet with. The next day it had rained hard during the early AM and by 8AM it was still misting. Never-the-less, Robison called alerting us that work would continue and then reported on schedule. They installed 163 feet of chain link fabric, the top rails & caps and Q/A'd the job making sure the fence line was perfect. Gary returned shortly afterwards making his own checks prior to leaving us with an invoice balance. I can't speak for any of their other jobs but I can speak for this job: perfect in all respects. If similar work is needed in the future they will be the first people I call. Thank you Robison ! Late 2013 Update: Fence gate work went well. The workers worked most of the day putting in taking out old posts, putting in new posts, and then installing the gates. No issue seemed to be a problem for them. Old post stubs were pulled out of the ground and the new posts were positioned correctly, concrete mixed & pours and gates were up before they finished. Robison is No. 1 in our book. No one is perfect. You can always wish you had more. But when it comes to getting a first class job done by professionals who know what they are doing, call Gary & Mr John at Robison's to work your job. They are the best.
Description of Work: 163 feet of residential chain link (4') fencing was installed. This fence re-installed our side fence which had been destroyed during Hurricane Gustav. The damaged fence had been removed after Gustav. During this re-install several old concrete fence post footings were found and removed in stride. The fence line was established, the poles put in one day and the fabric and top rails were installed the next day. Remarkably fast and able work. Late 2013: Called Robison back by calling Gary for additional work. Received an estimate for putting two gates, one on each side of our home. Estimate received and soon afterwards we called Robison and told them we were ready. The new posts & gates were installed and we are just very very happy with the workmanship and job done.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,250
Response from Robison Fence Company LLC
[member name removed], Just wanted to say thank you again for your patronage and the wonderful review, if you should need anything else in the future please give us a call. Thank You, Debra Scott, Manager
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Service Categories
Fencing,
Fencing Driveway Gates
FAQ
Robison Fence Company LLC is currently rated 3.5 overall out of 5.
Monday: 7:00 AM - 5:00 PM
Tuesday: 7:00 AM - 5:00 PM
Wednesday: 7:00 AM - 5:00 PM
Thursday: 7:00 AM - 5:00 PM
Friday: 7:00 AM - 5:00 PM
Robison Fence Company LLC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Robison Fence Company LLC offers free project estimates.
No, Robison Fence Company LLC does not offer eco-friendly accreditations.
No, Robison Fence Company LLC does not offer a senior discount.
Yes, Robison Fence Company LLC offers emergency services.
Yes, Robison Fence Company LLC offers warranties.
Robison Fence Company LLC offers the following services: Chain-link, aluminum, steel & wood fence.