Rent-A-Nerd Inc

The service was preformed well and the new outlets look perfectly professional.

The technician was very knowledgeable and helpful.

Went very smooth. BB was very helpfu

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He came out the same day we called, and cleared it up in 40 minutes.

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Via an email conversation I was told that an on-site scheduled appointment was needed but when I telephone to schedule the appointment I was told to drop my laptop off. I became a little perturbed because of past experiences but dropped it off anyway. The technician explained what he thought the problem was in a language that I understood and by the time I left I was comfortable that I would not be taken advantage of. Chip repaired my computer in about 3 days (which surprised me) and even gave a discount that I didn't see on Angie's list. When I picked up my laptop, the new person was very cordial and friendly and apologized for being new and alone in the shop. But that was ok because she did what was necessary to assist me and it went well. I was unable to access the internet, even with my wireless connection but now so far it works great. Yes, I would definitely recommend Chip to not only Angie clients but to all my relatives and friends as well.

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Service only took 2 days. Recently another PC repair facility took 11 days for similar work.

Was honest and discouraged me from putting things on my computer that I really did not need to save me money.

The computer worked fine when returned to me.

Diagnosis took a couple of days and then they had to order the card which took another five days. However, the new card is faster and better than the old one. The staff is always helpful and professional. I will use them again as they did try to save me money with longer diagnosis. I am very pleased with the results.

Rob the technician, had it out and back together while I waited. It just took me a minute, he said, "No Charge" . They have a minimum $50 diagnostic charge which he waived and I was on my way. When I need a repair I will bring it to rent-a-n***. They have a customer friendly attitude.

NO DETAILS, DROPPED IT OFF PICKED IT UP NEXT MORNING. very satisfied with their work.

They performed the job in a professional and timely manner

Very knowledgeable and easy to work with. They quickly diagnosed my problem, and their fees and turnaround times were reasonable. Even though fixing my initial problem caused a subsequent issue that had to be repaired, they were fair, professional and prompt in resolving our second repair. I would definitely recommend this company, and plan to use them in the future for any computer repair needs that might arise.

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They have been out to the house before and always been professional. They are always prompt. If it’s something that they can’t repair at the home or help me with it at my home they give me recommendations as to what the next would be and it’s not necessary that they have to do this or it will cost me this much money but they will say that it is still under warranty and they would contact the manufacturer. They are very straight forward about where to go next and don’t always mean that I will have to give it to someone and would cost so much. They explain to me in such a level where I can understand it. They do the best what they can do for me and if they can’t fix it they spend time doing all the diagnostics.

Computer is still not working properly. Very slow. Also the day after I picked up the computer my credit card company called and someone had charged a $300 computer program to my credit card that I use exclusively online. I am suspicious that someone at the computer repair place got my number off my computer but I can't prove that.

Overall it was a very good experience. I am using a new computer now and cannot remember the start to finish from years ago, but I do remember that the service was first rate.

Extremely well - the service was fast and accurate and, now, my computer is as well. They saved me the cost of buying a new laptop.

I have used Rent-a-nerd before. This time a password stealing virus had infected the computer which is used for company bookkeeping and payroll. This virus got past all the antivirus software and then disabled the firewall. Pop-ups made it impossible to use the machine online and the accounting programs could not open because there was not enough free memory to run. I dropped the computer off in the morning and it was ready the next day.