Pella Windows and Doors

I placed my order through a Pella salesman on 10/1/16 and the entire installation was never finished by them. Pella installers came out a number of times to fix previous install mistakes but never finished. I contacted them too many times to count and finally gave up on them. I fixed the trim work they destroyed and had to caulk the exterior gaps they left unsealed. One sliding door does not operate properly. From a large company, I expected much better service.

unknown

They did a good job. I haven't had any problems. I might use them again in the future.

1 . During contract negotiations company agreed to duplicate existing window and ensure custom shutters valued at app. $3,000 would fit finished window(one of three to be replaced). Price agreed on was to be inclusive of all work done. 2. A template of existing window was make to guarantee exact fit by the manufacturer. 3. When window arrived inside wood trim did not fit. 4. Agreed to modification of inside wood trim verses remanufacture of window since existing window had already been removed. 5. After some three more weeks window was reinstalled with modified wood trim. 6. At this time it was discovered that custom shutters did not fit new window as had been agreed to. 7 Third party estimate to refit shutters was $700-$1000. This company even after appeal of another week and one half offered $200 to compensate for shutter misfit. 8. External sealing of the window to existing house stucco exterior by third party was over $500 not covered by the company. It is estimated final finishing of this job will cost over $600 not including several hours of personal labor. 9. In summary this company failed to deliver the agreed upon product at the agreed upon price in a resonable period of time. After over three months we are looking at additional expenses of app. $1,600 on a turn key job whose base was over $7000.00 for one large and two small windows. At this point the job is not completed and even the inside trim has been installed incorrectly. 10. The company has not contested any of the contract terms, both written and implied, but despite repeated appeals refuses to honor their contract.

Was not able to reach anuyone.

We spent $3200 on that. We had some issues. They were here for an extremely long period of time. We weren’t really happy with the final product. The windows themselves are very nice, but their professionalism, the mess they created, and their workmanship left something to be desired. We could call them and probably get them back out again. There is one window that is still not quite right, but we just haven’t got to the point where we really want to deal with them again. They did work to try to resolve the issues, but I am just not satisfied with the overall experience. We would not use them again in the future.