One Hour Heating & Air Conditioning

Fist of all the Tech was friendly...But I can tell he was all about trying to upcharge. Wanted to sell me a blower capacitor that was on the high side of the Amps. for almost $200. Sorry but a fan capacitor sells for 15-35 bucks and takes less than a min to install. I ended up opting for the 4lbs of 410A freon which cost me $835. Sorry but 410A freon cost around $11.00/lb. plus labor and call out cost. It should have cost me no more than $250 at the most. This company is a complete rip-off. They cannot and will not tell you the cost over the phone. Its as if they leave it to the technician to tell you what he fills you need. I honestly think they make commission on any b******* they sell you. You have been warned!

Very reliable company. The technicians are professional and attentive to the concerns of the customer. You can feel assured that the work will be completed promptly and correctly.

Darren with One Hour did a great job servicing our heater. He thoroughly cleaned the unit - actually scrubbed caked on dirt! He made recommendations for future maintenance and other work that could be done but wasn't pushy.

River City One Hour Air is excellent!! My service technician Mike Marvin is a cut above the rest. Mike is ALWAYS punctual, knowledgeable, professional, courteous, and considerate. I could not ask for a better experience in ANY aspect. Thanks again Mike and One Hour!! 😊

Took care of things very quickly Did a great job

They were on time and punctual! They do great work and the technicians I have used have been very knowledgeable.

Always very professional, puntual and knowledgeable.

Good….I’ve known I needed a new system so they helped me figure out what exactly I need and wet quick to get me scheduled this week for installation.

Olin, the the technician that came was professional, courteous and extremely helpful. One Hour is always an excellent service to use for Heating and Air!

Excellent. I always request JJ He’s so knowledgeable and explains things thoroughly. I’m a member of one hour service & one of the perks is priority scheduling. In addition I saved on my new thermostat being a member definitely has benefits. I recommend river city one hour to everyone.

The service tech was timely, friendly, respectful of COVID protocol, and very knowledgeable.

Great! I called them on 4th of July weekend when all the other repair services were not answering because of the holiday and they got someone over within an hour and their fee was a very pleasant surprise. The technician Chris was outstanding! He was very polite and knowledgeable and was able to explain things very well. He kept me informed and updated as he inspected our system and identified our problem. He was respectful of our house and also very professional in his demeanour and appearance. I will ask for him specifically next time I have an issue. Now I see why they’re the most popular repair service in our neighbourhood.

Darielle went above and beyond to take care of my AC. I can already feel the difference of the inside temperature. My unit is 11 years old. Had to get a Compressor Saver and some freon. Works like a clock now.

Great! He explained everything & even offered to change our air filter which is located in the ceiling 10 feet up.

Very well. Todd was Very informative, knowledgeable and love what he does.

Very well! Jon was awesome very professional and knowledgeable. Thank you Jon!!

Perfectly. Christopher found the problem almost immediately. Has been working ever since.

Poorly. Buyer beware. I'm not an AC tech, but an engineer and have done enough troubleshooting of large AC systems to know my way around them. I had already checked my freon level with my own gauges, so I knew there was a leak somewhere in the system. I suspected that the leak was in the evaporator. That turned out to be the case. My system is 15 years old with R22. This is the first leak that I've ever had. The technician arrived in the promised window of time on a Saturday evening. When he saw my system, his first question was whether I had been saving my money for a complete replacement - inappropriate question! He hooked up his digital gauges, found that they were not working. I offered my analog gauges to him but he told me that he was not trained to use them. Incompetent! He went back to the shop and got another set. He did confirm the leak in the evaporator coil. But the way the detector was screaming, it appeared that it would not hold freon for more than a few minutes. It actually held all night. I had several issues with this company: 1. Their tech was not competent. 2. He was there to sell me a complete new system from the time he set foot on my property. 3. Their markup on R22 is ridiculous. They are not alone- I asked one of Angies List's top rated companies and they charge about the same. 4. After several hours at my home, I was told that the next step was for a more experience technician to be scheduled between 6 and 9 pm the following day to give a 2nd opinion. I guess this was to make all of the BS from the 1st tech look legitimate. Also, the 1st tech was not able to provide an estimate of the total cost. He was well coached on letting me know that at $200 +/- per pound, once they evacuated the system and refilled my 9 pound total inventory, the cost for a new 410a system would not look so bad. I paid him more than $600 for the 3 pounds of r22 plus the leak detection and for entertaining me for a few hours. I moved on to a different company that installed a new evaporator coil at a much more reasonable price.

Everything went smoothly. They worked within the parameters they stated, got me a loaner window unit and inspected the final work. So, I have a new AC system that is working great! Several personnel were here, and I gave them all the highest rating!

It went great! Briton was very professional, kind, patient, knowledgeable, etc. He did an awesome job. He represents the company quite well!

Brad, did an exceptional job. I was very pleased.

Everything is good. When there is a problem, they are able to come right.

This company has gone above and beyond what is expected. Their customer service put my FAMILY first. We had issues with a previous installer and the amount of time/man power and overall effort they provided is unmatched in this industry. I say family in caps because they always stressed how much it meant to them that my little girls had a safe environment, that my home wasn't completely destroyed, and that all the problems were made right. Let me emphasize they didn't even cause the damage! They didn't install the unit, but they surely went above and beyond to make sure it was fixed correctly. If you value quality and unparalleled customer service you should use this company.

Never got cool in the house. They returned next day and blew the compressor, probably from too much Freon. Never had a leak since the unit was installed. Offered to give credit for what was paid toward a new unit. Way over priced on everything.

They really did not do any work for me other than to look at it. They came right out quickly. I don't think I would use them again. I think for the little bit of work they did their price was high. I would try to find someone else. It seemed like they were trying to up charge the job. They were trying to find ways to increase the amount of money I would pay them by trying to get me to purchase services which I did not think I needed. There was an aggressive sales marketing aspect in the business that I did not care for. Again all they did was inspecting the system.