Description of Work: The whole process was a cluster from the word go. They took forever to call me back with an estimate. When I finally went to the store and had them type up an estimate right in front of me I got a call the next day saying there was stuff left off. As if that wasn't bad enough the next day they called to ask me when I was picking up the materials. WHAT?! I was told to just pay and the installers would get the materials. Nope I had to pick up or pay for delivery. After throwing a fit they agreed to deliver for free. So I call the installers to see why I haven't gotten my date yet for install. Oh that's because I had a product not in stock that they didn't bother to tell me about. So I drove myself to Hammond to get the grout from another store and then my installation was scheduled. First day of installation the guy cancels bc his house flooded. Ok fine the next day he comes out just to tell me lowes delivered all the wrong material and my install is cancelled. So after 3 weeks of this I'm done. My house now has no carpet and no wood floors and my kids are walking around on concrete. Complete unprofessionalism and incompetence. I am cancelling this job and will never step in another lowes store again.
Rating Category
Rating out of 5
quality
1.0
value
1.0
responsiveness
1.0
punctuality
1.0
Yes, I recommend this pro
Alaina W.
10/2015
4.0
home improvement stores
 + -1 more
unknown
Description of Work: They're pretty good and hands on.
Rating Category
Rating out of 5
Yes, I recommend this pro
charles S.
09/2014
5.0
carpet installation, replacement windows
 + 0 more
unknown
Description of Work: I ordered a refrigerator, washer, dryer, lawn mower, and weedeater. We git an extra discount because of everything we bought and they beat home depots prices. They delivered all if the products except the refrigerator; we had to special order it. My husband picked that one up instead if waiting an extra day to get it dropped off. The guy who dropped the other things iff remeasured the refrigerator size and told us the first one we ordered would not fit. He was a lot of help so we ordered the correct size before the first one came in.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$2,000
Dannette S.
07/2014
2.0
replacement windows
 + -1 more
I wouldn't recommend them to anyone. We had to bring them back 3 times to make it right, and we don't think it is as right as we would like it to be yet. We just let it go. The crew that came out was good, but their method to install the windows was not what the manufacturer recommended, because we had a manufacturer rep come out.
Description of Work: We had them install some windows.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
2.0
punctuality
1.0
$3,500
Al G.
04/2014
4.0
appliance sales
 + -1 more
People that brought it weren't so responsive; they were young guys. We were looking for a refrigerator in our price range and one that would fit in a small space that we had and the one that we bought from Lowe's was on sale. We aren't really happy with it but it is not their fault. I called because it was making strange noises and I was told that was normal. We went there because it was very convenient for us. They did it very quickly and got it in but they didn't get all the stickers and tapes off and I had to figure out how to get to the taped areas. They didn't quite finish the job; they plugged it in and got it running. It was minor but they should have taken care of it. The woman that sold it to us, we knew what we wanted so it wasn't like she had to sell it us but she was very efficient and very pleasant. It was nice to see a woman working in appliances so that is a plus. We do get different items from Lowe's and usually my husband installs it and we don't have any major complaints with Lowe's. It was not their fault. They delivered the refrigerator on time. When I was at the shop, obviously looking for something, not knowing what to look at, I saw that there were some women dressed in uniform, at the register talking and laughing, and I couldn't get anyone's attention. I was waving and some young woman that was passing by came over and asked if I needed help.
Description of Work: They delivered and hooked up a refrigerator that we purchased from them.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
Ian G.
04/2014
5.0
home improvement stores
 + -1 more
I buy stuff from Lowe's weekly. It is not services but buying. I literally go there at least once, or twice, or thrice a week. I never in term anywhere, from $80 to $100, it depends. They usually have what you need and a lot of stuff available at reasonable price. You can get whatever you need from your home there for most part. He has knowledgeable people to work there. They were very nice. They help you out when they need to. They load enough your truck and offering help. They are customer service oriented.
Description of Work: I bought some gutters and down spouts, drain and some side.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
Yes, I recommend this pro
$100
Kay R.
07/2013
2.0
plumbing, home remodeling
 + 0 more
It went horribly wrong. and quot;Designerand quot; did not consider a window that was right in the middle of the cabinets, did not measure a bar on the back side of the oven wall, and gave circular answers to questions. Each individual part of the work had to be done by a different crew. Unplug stove-one crew, rip out existing cabinets-another crew, install new cabinets-another person, plug in stove, connect sink dishwasher-everything was piece-meal and very time consuming. Because of many errors on the and quot;designersand quot; part, this job began in January and was just completed 7/8. They do have an employee that went above and beyond to try and rectify each situation but she couldn't do enough to have me as a return customer (not that they would want me!). When work started, they found that I needed a water block on the wall behind the cabinets. I had to arrange for it on my own. Delay. Bead board on the back of cabinet connecting to another room was cut and pieced together. Oven wall unfinished. Delay to order proper size bead board. Plumber could not properly connect sink/dishwasher-had to get my own to correct their work.
Description of Work: kitchen remodel
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
2.0
responsiveness
2.0
punctuality
4.0
$9,000
Caitlin T.
07/2013
5.0
carpet installation
 + -1 more
We hired Lowe's to install carpet in 1 room of our home. They did a good, was professional, and we were happy with the service and quality.
Description of Work: Carpet Installation
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
Holt F.
12/2012
4.0
window treatments, replacement windows
 + 0 more
They were not exactly extremely economical but they did do reasonably good work. They swapped people to get one guy in a different installation to do the work and I was not really pleased with that. That was not a guarantee just which company was going to do the work. I really cannot complain about it although I was not happy with it. I will use Lowe's again for sure.
Description of Work: We used the services and equipment of Lowe's in Siegen Lane for window treatment services. We had complete removal and replacement of a window in our house.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
cherise K.
05/2012
5.0
appliance sales
 + -1 more
I would recommend them.
Description of Work: We purchased a washer and dryer.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,900
James T.
10/2011
4.0
home remodeling, plumbing
 + 0 more
They did a good job. I am very satisfied with the quality. They came exactly when they were supposed to. They were very professional. They were very efficient and did not waste any time. They went right to work, got it done, and were out of here. There was no inconvenience.
Description of Work: Lowe's installed two toilets in my house. B & D Plumbing did the installation.
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Service Categories
Hardware & Home Improvement Stores,
Windows,
Carpet Sales and Installation,
Kitchen and Bath Remodeling,
Appliance Sales and Installation,
Plumbing,
Window Treatments
FAQ
LOWE'S is currently rated 3.9 overall out of 5.
Sunday: 8:00 AM - 7:00 PM
Monday: 6:00 AM - 9:00 PM
Tuesday: 6:00 AM - 9:00 PM
Wednesday: 6:00 AM - 9:00 PM
Thursday: 6:00 AM - 9:00 PM
Friday: 6:00 AM - 9:00 PM
Saturday: 6:00 AM - 9:00 PM
No, LOWE'S does not offer free project estimates.
No, LOWE'S does not offer eco-friendly accreditations.
No, LOWE'S does not offer a senior discount.
No, LOWE'S does not offer emergency services.
No, LOWE'S does not offer warranties.
LOWE'S offers the following services: Window treatments.