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Legendary Pools

3.0(
2
)

Pool and Spa Service

About us

At Legendary Pools, we take great care of our customers, from the initial quote we will treat you with honesty, transparency, and integrity. We are affordable without sacrificing quality and look forward to earning your business.

Business highlights

9 years of trusted experience

Services we offer

We offer the best regular pool cleaning service for inground pools in baton rouge. All of our prices include your chemical testing and all necessary chemicals (Except Metal Out which is added as needed), wall brushing, and everything necessary to keep your pool crystal clear.

Services we don't offer

We do not offer heavy repairs to the liner, or service to above ground pools

Amenities

Free Estimates
Yes

Accepted payment methods

American Express
Discover
MasterCard
PayPal
Visa

Reviews

3.02 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
0%
3
0%
2
0%
1
50%
Rating CategoryRating out of 5
quality
3.0
value
5.0
professionalism
3.0
responsiveness
3.5
punctuality
4.0
Write a review
Showing 1-2 of 2 reviews
Brian T.
06/2020
5.0
pool cleaners
  + -1 more
I use Legendary Pools on a weekly basis to maintain my pool throughout the entire year and very pleased with their work.They send you pictures of services rendered and will answer any questions or concerns you may have. Very professional and they have many times gone out of their way to accommodate special requests i needed in a timely manner.I would definitely recommend them for any pool service needs you have.
Description of Work: Initially they came out to fix another pool companies inability to get the chemicals balanced and the green color gone which they did after a few treatments and i was very happy with the results.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$60
Hilary H.
06/2018
1.0
pool cleaners
  + -1 more
Two young guy”s who bit off more then they can chew. Bothered me constantly and NEVER got pool clean. Pool was WORSE after they came then when they left. They kept telling me run the Moter after putting in Metal Free treatment and the pool would clear and it’s been days now with constant moter running and it’s the same. Thank God New pool company coming today who has been in business 30 years.
Description of Work: Tried to clean my pool
Rating CategoryRating out of 5
quality
1.0
value
5.0
professionalism
1.0
responsiveness
2.0
punctuality
3.0
$200
Response from Legendary Pools
Unfortunately, the customer is severely misrepresenting us and the situation. While it is true that we are young people, we are licensed professionals and have dealt with far more difficult pools than this customer's. Firstly, we were contacted by her to clean her pool as she was apparently unhappy with her previous pool company. We came out to her house the very same day that she requested service. She specifically asked if we could clean the sides of her pool above the water level, which she was delighted with at the time. We netted the top of the water, vacuumed the bottom, and then tested the water (as we would with every pool) and noticed that her pool appeared to be showing excess metals. We added necessary chemicals, including a free dose of Metal Free (normally $25), dropped in a complimentary chlorine tablet floater ($15), explained how to set her timer to run the pool for 8 hours a day and after that she was happy, and set up plans for us to provide weekly service for her (even offering her a free visit for us to come back again before her scheduled time and vacuum out any remaining debris from the previous day. We also spoke with her regarding her difficulty in maintaining a consistent water level and recommended a simple water leveler that she could easily order and install. She seemed very pleased with this and was extremely nice to us in person. The day after our 2nd visit, she called us and demanded to know why her pool was cloudy, and we explained to her that if the pool didn't clear up that either the pool needed to run longer, or the sand may need changing. We recommended that she leave the pool running longer and sent our technician (Jason) back to the pool to see if we had missed anything. [Member Name Removed] had not followed our instructions of leaving the pool running as it was off when he arrived. The same night after the 3rd visit, she texted me furious that her pool was still cloudy. I spoke with her and said that we would be happy to look at it during our next scheduled visit (which was in less than a week), and she said that was unacceptable and then continued to degrade myself and my tech saying that we were "2 young guys in over our heads". I tried to speak with her civilly, but she talked over me and made it clear that in her mind whatever the problem was was our fault (implying that we don't know what we are doing). Saying that either we needed to go out there today (would have been 3rd time in less than a week) or she would "find someone else who would". Aside from simply not having any availability that day to go and visit her pool, I was appalled by her sharp tone and condescending words. We are a company that prides itself on delivering results with transparency, communication, and respect, both for our customers and our technicians. This customer violated those values and thus we decided to no longer service her pool as it was clear that she would continue to be an abusive customer. Ironically she then contacted Pro Lawn and Pool (a very good company who we have tremendous respect for and have a close relationship with) who then followed our recommendation of changing her sand, which to my knowledge then solved her issue and she has been a happy pool customer ever since. I am happy that she was able to get the help that she needed with her pool, and I hope that she is treating her new company with the respect that they deserve. In regards to the "cost" listed here of $200, I'm not sure where this came from. This customer was only ever charged $50. If you are looking for a pool cleaning service that will keep your pool clean (send you pictures of your pool after our visit upon request), is available for contact via phone/email/text , and will bill you in the most convenient way so that you don't have to waste time worrying about paying a bill every week/month, please reach out to us. I promise that we will treat you with transparency and respect :)

    Contact information

    2411 Bald Cypress Dr, Baton Rouge, LA 70816

    http://www.legendarypoolsbr.com

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 5:00 PM
    Wednesday:
    9:00 AM - 5:00 PM
    Thursday:
    9:00 AM - 5:00 PM
    Friday:
    9:00 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Bonded
    Insured
    No License Required for Trade
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Pool and Spa Service

    FAQ

    Legendary Pools is currently rated 3 overall out of 5.

    Sunday: Closed

    Monday: 9:00 AM - 5:00 PM

    Tuesday: 9:00 AM - 5:00 PM

    Wednesday: 9:00 AM - 5:00 PM

    Thursday: 9:00 AM - 5:00 PM

    Friday: 9:00 AM - 5:00 PM

    Saturday: Closed

    Legendary Pools accepts the following forms of payment: American Express,Discover,MasterCard,PayPal,Visa
    Yes, Legendary Pools offers free project estimates.
    No, Legendary Pools does not offer eco-friendly accreditations.
    No, Legendary Pools does not offer a senior discount.
    No, Legendary Pools does not offer emergency services.
    No, Legendary Pools does not offer warranties.
    Legendary Pools offers the following services: We offer the best regular pool cleaning service for inground pools in baton rouge. All of our prices include your chemical testing and all necessary chemicals (Except Metal Out which is added as needed), wall brushing, and everything necessary to keep your pool crystal clear.
    We do not offer heavy repairs to the liner, or service to above ground pools

    Contact information

    2411 Bald Cypress Dr, Baton Rouge, LA 70816

    http://www.legendarypoolsbr.com

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 5:00 PM
    Wednesday:
    9:00 AM - 5:00 PM
    Thursday:
    9:00 AM - 5:00 PM
    Friday:
    9:00 AM - 5:00 PM
    Saturday:
    Closed