After hooking up the drain pipe, the workman informed me that my warranty on the furnace was no good unless I paid them $15+ a month for a and quot;Service Agreement.and quot; The workman who installed the furnance in 2010 never said a thing about the Service Agreement requirement for the warranty - I only find out about this 6 months later? I paid the initial payment to give me time to review the agreement. After reviewing it, I called and cancelled - it didn't cover anything. I would give them $200+ a year for a yearly inspection (where they don't even change the filters) and to get a guaranty that they would come out when I called (they they guaranty a 1 hour response to everyone). I still get calls from them saying they haven't received my monthly payment for the Service Agreement despite my having cancelled it. Anyway, the long and short of it is that they have questionable sales practices, have shotty work practices and don't offer any value for the prices they charge. I would not/will not use them again.
Description of Work: This was the 2nd time I used One Hour; they installed a new furnance and compressor in the fall of 2010. When I switched to using the airconditioner in the spring of 2011, the unit they installed leaked water causing damage. They came immediately when I called, but started denying they caused the water damage even before they were in the house. After they hooked up a drain pipe to the drain pan, we agreed I would repair the water damage and they wouldn't charge me for hooking up the drain pipe to the drain pan.
Rating Category
Rating out of 5
quality
3.0
value
1.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0
$15
Michelle G.
07/2012
5.0
heating & air conditioning/hvac
+ -1 more
I ended up buying an entire replacement system for my air conditioning needs but it was not a hard sell. They will be out tomorrow morning to install everything (other companies had told me it could take a week). I also was able to get financing at 0% interest for 3 years - a wonderful added benefit. They are a national company with franchises in various states - a true benefit. Would definitely use them again!
Description of Work: Excellent experience! Today the service agent came out to diagnose and give me an estimate. Extremely knowledgeable and thorough and polite. He spent plenty of time showing me what he was doing, explaining what needed to be done, and helping me think through my various options. There was an $89 service charge but it was waived when I purchased the unit.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$89
Bill W.
06/2012
5.0
heating & air conditioning/hvac
+ -1 more
One Hour Air Conditioning and Heating does good work and comes out very quickly. I've been satisfied with what they do and they are professional.
Description of Work: One Hour Air Conditioning & Heating provided annual maintenance.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$190
Isabel A.
06/2012
2.0
heating & air conditioning/hvac
+ -1 more
They did the maintenance and repair as agreed. Prices too high. Estimates too high, I did not need to replace my heater when I got a new system. The breakage a week later may have just been coincidental, but I felt too uncomfortable with their prices and insistance that I needed to replace both heating and air units . My unit was old 14, years old and almost ready to replace.
Description of Work: Annual checkup + repair of some kind of cap was 700.00 approximate. Then they have taken 20.00 a month for about a year for extended maintenance which I did not use. Gave me an estimate of 10,000.00 to replace a system to cool and heat 1500 sq feet.It The fan on my unit broke about a week after they did maintenance so I called someone else in to fix it. Did not want them to come back, prices on the high end.
Rating Category
Rating out of 5
quality
3.0
value
1.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
$1,000
Anne B.
03/2012
5.0
heating & air conditioning/hvac
+ -1 more
On a Thursday afternoon, I noticed that the fan in our outside AC unit was not turning. I called One Hour AC and Heat and they had a technician here within the hour. Timing was exceedingly important because we had an 8-week-old baby at the time. The technician did a complete diagnostic of the entire unit and determined that our 28-year-old AC unit was in pretty bad condition. My husband is mechanically inclined and stayed with the technician through most of the diagnostic process. So, when the technician said that the bearings in the fan motor had gone bad, he knew what he meant. The technician told us that the cost of fixing everything that was wrong with the unit would cost ~$1000.00 and it would probably require further maintenance in the not-too-distant future. Not only that, but our unit was so old that finding parts would be an issue. We opted for a new 4-ton outside unit and condenser. We did not require the heater portion of the unit because it had been replaced 5 years ago. Before leaving, the technician installed a new capacitor free of charge, with the understanding that it would burn out fairly quickly. (When I woke up the next morning to a humid house, sure enough the fan wasn't turning.) He charged us $45.00 for the diagnostics and knowing that we had an infant and time was important, he scheduled an installation crew for the next morning. The installation crew (two guys) arrived within their one hour window between 9am and 10am. They put a large pad down at the base of the attic stairs and wore bright yellow booties over their shoes when they walked through the house. We'd had rain the day before and the area around the outside unit was extremely muddy, so the fact that they only tracked in a miniscule amount of mud was quite impressive. Most of the work was done in the attic and even though they were right over our heads, they were fairly quiet with my sleeping baby. The compressor that we purchased came with a lifetime warranty through the company, as long as joined their loyalty program which includes two free tune-ups, safety checks, and cleanings a year and 10% off any repairs. I'm generally wary of loyalty programs that require monthly payments, but I'm also terrible about keeping up with yearly maintenance so we opted for the loyalty program. Now, if it turns out that there's always something wrong when they come for our check-ups and it seems that we're always fixings things with our new unit, I will most certainly report on that. The fact that they had technician at my house within an hour of first contact and a new unit installed the following day was very important to my husband and I. They delivered on their one-hour promise.
Description of Work: They removed an AC unit outside and condenser coils in the attic and replaced them with new ones. This included hauling off the old equipment.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,100
Nathan H.
01/2012
5.0
heating & air conditioning/hvac
+ -1 more
We have always used them. We have been pleased with their work.
Description of Work: We use them for heating and AC work. They last came for a seasonal check.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Terez N.
11/2011
5.0
heating & air conditioning/hvac
+ -1 more
We are very happy with them. We have used them for the past two years. They are not cheap, but they do what they say and stand by their work. They are very punctual.
Description of Work: They put in an air cleaner for us.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
Suzanne S.
10/2011
5.0
heating & air conditioning/hvac
+ -1 more
The air conditioner stopped working on a Friday evening -- of course! I checked Angie's List, found Aire-Serve, noted that they are open on weekends, and sent an e-mail off immediately, hoping to hear back by 8:00 or 9:00 the next morning. I received a reply about 6:00 a.m.! The service man came out that day and replaced the capacitor. We purchased an annual service agreement, and they came out a week later to service the a/c. We'll be calling them soon for the heating service.
Description of Work: Replaced capacitor and cleaned and serviced air conditioner.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$320
Catherine R.
08/2011
5.0
heating & air conditioning/hvac
+ -1 more
The tech showed up on time and completed the work efficiently and in a short amount of time, and with very little inconvenience to me. He took care to not track in any dirt from outside, and took the time to explain everything in detail.
Description of Work: I bought a new A/C unit from 1-Hour last year, and part of their service is an annual inspection and checkup of my unit. My appointment was for 9AM, and the tech arrived at 9:03. I'm a stickler for punctuality, and this stuck with me. He explained to me what he was going to do, and within an hour he was finished, reporting that everything checked out OK. He made a recommendation, which I accepted, for an accessory that would protect my compressor, and installed that in 5 minutes. He was very thorough and professional, and was impressed with the work.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Jill R.
07/2011
2.0
heating & air conditioning/hvac
+ -1 more
As I walked into a hot house, I knew something was wrong with the AC. I was having a party the next day so I needed fast work. Their name sounded fast so I gave them a call. They did show up promptly and charged me $90 for an estimate. The estimate was nearly $8000. I couldn't accept without further bids, so the next company that came fixed my entire problem for $65. He said that everything One-Hour had told me was incorrect. Additionally, when I told One-Hour that I would not be using their services, they demanded the $90 immediately. He wanted to come and pick up the check. I told the technician that I was on my way out, but that I would tape the check in an envelope to my front door. The envelope stayed taped to my door for over two weeks. A few months later I received a notice saying that the company had turned the $90 estimate charge over to a collection agency. They never sent any further notice before turning it into collections. I saw them at a house in my neighborhood and almost stopped and told the people to not even let them in the door. Do NOT call this company because they will tell you things are broken that are not, charge too high of prices, and have terrible correspondance.
Description of Work: One Hour Airconditioning gave us an estimate on our central air unit.
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$104
Pam H.
02/2011
5.0
heating & air conditioning/hvac
+ -1 more
I was very pleased with the service, promptness, and professionalism of the techs. Extremely nice and very helpful.
Description of Work: I had the a/c & heating ducts cleaned.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$425
David B.
11/2010
5.0
heating & air conditioning/hvac
+ -1 more
They were very nice. They seemed to be more interested in doing a sales pitch than discussing any technical details. They came out at the time they said they would. They were not late. They were very friendly.
Description of Work: I had two meetings with One Hour Air Conditioning & Heating to discuss the potential of installing an HVAC system.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
JOSEPHINE N.
06/2010
5.0
heating & air conditioning/hvac
+ -1 more
Most of the work was in the attic, and they completed everything in one day. Exceedingly courteous, efficient, paid attention to details.....cleaned up and hauled old equipment away.
Description of Work: Removed complete heat/air handling system and replaced with new, upgraded Puron system.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,000
Jay W.
08/2007
3.0
heating & air conditioning/hvac
+ -1 more
My A/C was broken and the house was hot. They did a good job of replacing the old system quickly and getting the house cool again. I did not bid out the work but their price was reasonable compared to friends that had similar work done. However, they seem a little disorganized. They lost my financing paperwork and came back two weeks to redo it. The new amount was $13 higher than the agreed amount, but $13 out of $7,000 I just let slide. At that time we discussed finishing up a few items not yet done (remove old condenser unit from back yard, install programmable thermostat, clean ducts). The installer has come by the house a couple times since then to have me sign more paperwork and each time says he'll be back to finish the work, but it is now seven weeks later and still not done. I called today (Thursday) and talked to someone else at One-Hour who says they'll finish this Monday.
Description of Work: Replaced air conditioner and furnace.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
2.0
responsiveness
4.0
punctuality
4.0
$7,000
BENNETT B.
05/2007
5.0
heating & air conditioning/hvac
+ -1 more
They did everything they said they would do in the time line they gave. They didn't make a mess. They had the best warranties on the systems. The gentleman Lee was very knowledgeable. They were one of four bids and they were not the lowest, but they were not the highest.
Description of Work: They replaced my whole air conditioning and heating system.
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Service Categories
Heating and Air Conditioning
FAQ
Home Comfort Enterprises is currently rated 4.4 overall out of 5.
No, Home Comfort Enterprises does not offer free project estimates.
No, Home Comfort Enterprises does not offer eco-friendly accreditations.
No, Home Comfort Enterprises does not offer a senior discount.
No, Home Comfort Enterprises does not offer emergency services.
No, Home Comfort Enterprises does not offer warranties.