CMR Construction & Roofing

CMR replaced our roof after Katrina. We chose them because of the product they installed, DECRA. We loved the product, had done our research, and decided it was best for our house. From the beginning of the project, we witnessed work activity that we questioned. During that time we had an a/c crew at the house, who actually told the crew to redo some of the work and reported that to us. We questioned the supervisors and we believed it was not an issue. We wanted to believe it was not an issue. Since that time we have had numerous problems related to the workmanship and quality of the installation. CMR has been very non responsive and unwilling. They will come out to the house after constant calling, witness the problems, say they will have a crew out the next day and then NOTHING.. DO NOT USE THIS COMPANY. They do not care about customer satisfaction. They do not believe in backing thier installaton. It's a shame that DECRA allows CMR to market their products. CMR chases storms, they don't stick around to provide service. It's easy for them to take your $, and you won't get any of it back if there is a problem. We don't want the $ back, we want the job done right. CMR doesn't seem to want what we want. They have cerainly shown us they don't care.

The CMR representative came to our house, told us about the product and said they could get to the work in a short period of time. We paid a deposit and chose the color we wanted. We were given a detailed explanation about how the old asbestos roof had to be handled and disposed of properly and about the installation process for the Decra metal material. When the crew arrived, no one spoke English. They removed our attic vent system and did not re-install it. They installed the Decra with nails instead of screws as we had been told, and the front room leaked continuously for years until we gave up on CMR and hired someone else to repair it. They disposed of the asbestos by throwing it away. The workers didn't even wear dust masks or gloves. Now the Decra panels are coming loose from the roof decking and if we have a wind event we are very worried that the roof panels will blow off and we will again have serious interior damage to deal with. We have called many times to get CMR to repair the Decra. We did get a rep to come out and look at our roof in April of this year. He said he would have a crew out to do the repairs needed in two weeks. It is now July and we cannot even get anyone on the phone. Their phone number goes straight into a voice mail. If you leave a message, no one returns your call. We even tried to fax a letter to them enclosing our contract and the cancelled check where we paid them for the product. We have gotten no response from the letter. We now have a Better Business Bureau complaint against them. Again, no response. I would NEVER recommend this company. They are storm chasers and do not do a very good job or stand behind their work. They are a nationwide company so this applies to other areas besides just New Orleans.