Clearwater Pool & Spa World

Clearwater installed a new pump on my below ground pool, and did a great job. 1.5 years later, i was having touble with the pump 'keeping up' so I called them to check it out. The gentleman on the phone asked first thing, "did you check the impeller" which i didn't. Ms Cindy then took me through everything else that could be wrong, but i went ahead and scheduled a maintenance check... $140 for the first hour. I glady accepted as I have been battling this problem for a few months. When I got home that day, I cleaned the impeller and "voila", the pump worked like a charm. Saved me $140. THANK YOU Clearwater Pool & Spa for your service. Y'all saved me money and I will continue to recommend and be a loyal customer!

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I have used Pool and Spa World for most of my pool and hot tub needs for over 10 years. Approximately 3 years ago, I bought a Dolphin DX4 Pool Cleaner from Pool and Spa World at the recommendation of the store employees. A few months ago, I was using the Dolphin Pool Cleaner to help a friend clean her pool. The Power Supply was sitting on a bench about 20 inches high and fell off, causing the Power Supply to stop working. The DX4 Pool Cleaner was working normally before the power supply fell. The Pool Cleaner warranty had expired. I took the DX4 Power Supply to Pool and Spa World and ask them to check it to see if it could be fixed. They explained that when the Power Supply breaks, it is cheaper to replace than to fix. I asked Pool and Spa World to check on the price of replacement of the part and explained that I did not want to spend a large amount of money on a replacement part on a cleaner that was out of warranty. I was told the part was $150.00 and it would have to be ordered. I was not informed that it would be a and quot;Special Orderand quot; and I did not realize that buying a replacement part from the store that sold me the pool cleaner would be a and quot;Special Orderand quot;. I was not in a rush for the part and thought the replacement DX4 Power Supply would just come with the store's next shipment. When the replacement DX4 Power Supply came in, I was informed there was an additional $15.00 shipping fee. I mentioned to the sales person that I had not been informed of the additional shipping fee before ordering, and it would be helpful to inform me of additional charges if I ordered parts in the future. The store owner overheard the conversation and graciously took $10.00 off the cost of shipping. I thank him and indicated that the reason I used Pool and Spa (instead of a national pool supply company or ordering by mail) was because of the personal service of a locally owned company. Ironically, the owner added that it was also an advantage if something was wrong with the purchase because his shop could help fix the problem. When I got home and plugged in the replacement DX4 Power Supply, the pool cleaner would work for only a few seconds and then stop. I tried it several times and it continued to stop after a few seconds. The next week, I took the replacement DX4 Power Supply back to Pool and Spa and explained that my cleaner would only work for a few seconds (less than 10 seconds at a time). They plugged the replacement DX4 Power Supply in at the store and told me that there was nothing wrong with it and that the problem must be with the pool cleaner itself, possibly the motor. When I pointed out that the pool cleaner was working fine when the Power Supply feel off the bench, the sales person and the Pool and Spa World Repair Man both indicated that it was possible that the pool cleaner (possibly the motor) which had been running in the pool, had broken at EXACTLY the same time. I asked what my options were. I was told for approximately $60.00 Pool and Spa World would check my pool cleaner and motor to see if it were broken. If so, they could and quot;orderand quot; another motor (they run approximately $225.00 to $250.00 on the internet. I did not ask Pool and Spa World what they would charge.) The cost now would be $168.95 + $60.00 (evaluation charge) + ~ $250.00 (new motor) + tax and shipping + repair fee. Even then I would not be guaranteed the cleaner would work. It might be something else wrong. At that time I would have spent well over $500.00 to repair the pool cleaner with no warranty… Not exactly what I had hoped when I first told them I did not want to spend a lot of money on a pool cleaner out of warranty. When I asked if I could just return the new replacement part, I was informed that it was a and quot;Special Orderand quot; and was not returnable even though it did not fix the problem. The owner was not in the store, but I was told I could come back on the weekend and discuss it with him. I did return that weekend, and unfortunately the owner was not in. I again inquired that since the replacement part had not worked, would they take the new replacement part back with some sort of restocking fee. I was told no by the salesperson AND the Repair Man informed that if I did not like it, there was the front door. Another ironic part of this story was that had the store taken the new replacement part back, I likely would have bought a new pool cleaner from Pool and Spa World. It is likely Pool and Spa would have made more profit from the sale of a new pool cleaner than the cost of the replacement DX4 Power Supply. Now I am stuck with a DX4 Power Supply which does not even make a good paper weight. In the future, I guess I will buy my pool supplies from the national brand pool supply store (which is actually much closer to my home) or buy off the internet. I no longer see the value in paying more at a locally owned pool supply store.

I brought my pump in and they were very knowledgable. They told me I needed to get a new one. Out of all the pool places I have used over the years they are the most knowledgable.

Great service. very professional and responsive. Responded to call next day. Took care of installation right then. Very good price and convenient payment by phone. Didn't even have to be home. Would recommend highly.

Very well,

Very Professional, analyzed water and provided written instructions on how to disburse chemicals into pool. Did not try to sell me everything in the store. Correct pool conditions ( parameters) meet quickly and cost was maintained to a minimal.

Amazing sales and service!! We have used this company for minor things for many years, but this was our first big purchase/repair with them. They sent a licensed plumber to do the job and he was very prompt and cordial. When he realized he would do be able to do the job more quickly than previously estimated, he actually DROPPED the price we were originally quoted! That never happens!! We ended up paying $200 less than the original estimate and because of this, we will use them for ALL future, major/minor repairs or pool purchases. We couldn't be more pleased!!