Baton Rouge Air Conditioning and Heating

Excellent, The job was done quickly, next morning.

Extremely well. They are right on with the diagnosis. Also, very professional and punctual. A little on the pricey side but within competitive bounds. I recommend them highly.

Our a/c unit was not working during a time of record high temperatures and humidity. The temperature was over 90 degrees each day (plus an additional 5-10 degrees for the “feels like” temperature due to humidity). BR Air Conditioning & Heating turned out to be the best call we could make. The technicians arrived on time and were very professional. They initially made some repairs to the line but ultimately had to replace the entire line. The owner (Joey Touchet) was very hands-on and accessible when we called after the initial repairs which were completed on that Friday. After testing the system, the technicians determined that the entire line needed to be replaced. However, Mr. Touchet did not leave us hanging when the job was not completed as planned. He sent his workers out with 2 portable units for us to use over the weekend. This was huge for us as the temperature each day was really unbearable. Mr. Touchet was compassionate in understanding how detrimental the heat could be to our health and well-being. In addition, he sent his workers out to complete the job the following Monday which was Memorial Day. If you are dealing with a company that lacks compassion for their clients – you should give BR Air Conditioning a call. The owner is very fair and will not take advantage of you as some companies do. All of the technicians we encountered (Sterling, CJ, Spencer & Darian) were very knowledgeable, polite and professional. Apologies if I forgot anyone’s name because every one of them did an outstanding job. In addition, they did an excellent job at cleaning up afterwards and left no debris inside or outside. I highly recommend this company. They provide excellent service at a fair price along with compassion and integrity. BR Air Conditioning & Heating is the full package!

The man who came identified himself as an electrical engineer, was cordial and seemed to know his stuff. Further along in the visit, however, he made unsolicited, disparaging comments about the ethnicity of one of his competitors, which we found offensive and unprofessional. His bid was WAY higher than others we obtained, anyway. We took our business elsewhere.

From the first contact with Baton Rouge Air Conditioning & Heating , service was professional, timely, informative and detailed. After the installation was completed, a follow-up quality control inspection was done by the same young man I initially met with for info, estimate, details, etc. Great accountability and follow up which I have never seen in this industry before ! Would definitely recommend these professionals.

Work done in a timely fashion; very detailed job

Over priced and did not use them and I found a installer not on Angie's list that will install my unite for 800.00 plus what I bought them for which was 900.00, for a total out the door price of 1800.00 instead of 5200.00 and saved 2400.00.

They do a very good job. Professional. They come in, put on their shoe covers and don't track anything in the house.

I just thought they did a good job in coming out and telling me what I needed and they did a very good job installing the system I thought it was a fair price and I just thought they did an overall excellent job.

Quickly and efficiently, but did not offer the brand I preferred.

The very experienced technician was able to repair the compressor. Another company had been out earlier and said the compressor would cost $5000, to replace. I chose to repair at this time, however, I was given a much cheaper price to replace the compressor, when the time comes. Baton Rouge Air came out within the hour. Thank you Al. The air is working great.

Both times that we have had them out. They were punctual, available the day of the call first time and the day after for the service/ maintenance check. The first time we called, our city had just flooded. We had no knowledge of contractors but our A/C quit working. Though we had not flooded, the humidity and heat was horrible and without A/C, we could have had enough humidity for mold to grow on our walls and carpets. They came out as soon as we could meet them, waited more than an hour for someone to arrive. We were held up in traffic while an overturned tanker was uprighted. They replaced the bad part and we were up and running with cool air. We were very pleased. We knew we wanted some cleaning and maintenance done on the unit before winter, we contracted with them. The very next day, the service man came out and completely cleaned both the furnace and the A/C. He cleaned and lubricated and checked it out thoroughly. He did not try to sell us a new system though this one is getting older. He did not tell us that we will be needing a new one soon. So far, we are happy to be doing business with Baton Rouge Air, and apparently many of our neighbors are also. We will continue to call on them in the future.

First time dealing with Baton Rouge Air Conditioning and Heating and it was very positive experience. My AC had gone down while I was at work (thunderstorms) and because my regular AC guy had left Baton Rouge a few months earlier, I called Baton Rouge Air Conditioning and Heating the following morning. About 15 minutes after I called and made a service request, the technician calls and confirms that he will be at my condo in 30 minutes. He was right on time. After checking the AC system, he found the problem very quickly and took care of it promptly. He also did a full maintenance service of the system and my 11 years old AC unit is running like new. I'm very happy with the service and will definitely use the company in the future.

Originally used by the seller of our home to validate that two AC units were working and in good order. We requested an inspection and repair by an AC tech as part of our home inspection repair request. This company did perform the inspection prior to sale and replaced 12 pounds of coolant combined between the two units. They said otherwise the system was working. I challenge you to find an honest AC tech who won't tell you that you have a leak (which I now know, but at the time of the closing I had no idea - FULLY trusting the inspection by Baton Rouge AC and Heating). After home sale was completed and we were moved in we had cooling issues with one of the units. Called this same company out since they did the original "repair" and inspection. They added more coolant and recommended replacing coils (at about $2000). As for the second unit, we began having cooling issues with that unit soon after and now have been told the coils in that unit are bad (by two other AC companies). My low rating of this company is because they performed an "inspection" which amounted to no more than recharging a leaking systems without ANY recommendations to the seller for true repair of the problems; yet they had no problem telling ME after the home was sold that we needed an expensive repair. I will not use or recommend this company as I do not trust them.

The problem began weeks ago. I called the a/c service I had used for many years. The technician blew out the line (below the drain area where it was stopped up). When that didn't work, I called them back. The same tech. told me I would have to get a plumber. I paid a plumber to come out and put in a new drain line. That didn't work, same tech. came back and told me I needed a plumber to snake out the lines. I paid another plumber to come do that. He said wasn't necessary to snake out the line, that the problem was at the drain, just as the other plumber said and what appeared logical to me. After three visits by the original technician, the cost of two plumbers and emptying the overflow pan a couple of times a day for a few weeks, I called BR Heating and Air (recommended by the last plumber). An extremely professional and nice serviceman came at exactly the time promised (same day I called). He fixed the problem at the source of the drain. He was at my house less than thirty minutes, problem fixed, very reasonable fee! This will definitely be my regular A/C service and I will be recommending them anytime I have the opportunity.

AC working fine now. Lately several services I have called don't get back with you in a timely Manner if at all Very Proffesional.

This company is wonderful. I had another company come out when my heater stopped working (the other company rewired my unit previously). The other company told me that my unit was discontinued and that I should buy another unit costing $2300. Or replace a part which would cost $600. I called Baton Rouge Air Conditioning and Heating for a second opinion. The service tech told me that my wires were connected wrong and my heater was working before he left that day. He aslo informed me that my unit is not discontinued and that I could receive parts on my unit today, if I wanted any. This company is professional and KNOW what they are doing and are NOT trying to rip you off. I don't usually provide reviews but this company saved me $2300 so I think this review was warranted. You can trust this company. I have not had any troubles with my unit since.

It was good. They were professional and responsive. The price was reasonable.

I called the shop manager about the motor price and was told that they use the price in their book. Some people will not know better and will pay $475 for a service call that should cost at best $200. I live 100 miles away from this condo. My son lives there an is in college. He will buy a motor for $75 and will change it out tomorrow. He can do it safely and the job will take him 30 minutes to complete. Just because they have an "A" rating it does not mean that they won't try to take advantage.

No details needed. They just went to work very efficiently.

They always do a very complete and professional job.

The fan in the outdoor unit of our A/C was not powering up when the inside unit was turned on. I assumed that the problem was with the fan motor, so we decided to call an A/C service company. We picked Baton Rouge Air Conditioning & Heating because of their many positive reviews on this site. We made the appointment on Monday for the following morning. The technician Aaron arrived first thing that morning and immediately went to the back to check the malfunctioning unit. After a brief visual inspection and a test of the electrical feed, Aaron suggested that the A/C may be fine and that the problem was with the power supply to the unit. He suggested I call an electrician and have them test the line. He informed me that if the electrician fixed the power problem and the unit still did not function, they would send someone out to address the problem without an additional service visit fee. We had an electrician out later that day and he determined that the line feeding power to the unit was broken and after repairing it, the A/C came on as expected and seems to be operating as it should. We are very happy with the service we received from Baton Rouge Air Conditioning & Heating. Aaron was very friendly and professional and did a good job of diagnosing the problem.

Great 24/7 service without extra emergency costs. Honest and fast!

I would probably use them again in the future.

They came when they said they would. They were respectful. They gave me some tips to take care of things myself. The overall experience was excellent.