Arrow Termite & Pest Control

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Went well.

Extremely well!!

very well, we were pleased

Great very professional

very professional

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Quick and thorough.

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It worked out very well.

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This service went well.

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Salesman was courteous, knowledgeable, responsive, and not pushy. Office staff generally were as well. However, I had to request a copy of the agreement at least 6 times before they sent it--literally--which was odd b/c they were usually very polite about saying they'd send it right away. The first technician who was going to cut the bathtrap was wrong about needing a jigsaw, so it had to be put off. The second one came but hadn't brought it, so it had to be rescheduled...again. The one who ultimately did the bathtrap (I think it actually was the first guy) was pretty thorough, tidy and courteous. He should've been the one to do the main job--the trench outside. However, the tech who did the trench seemed to be in a big hurry and did a substandard job--trench was not as wide or nearly as deep (4-6 inches) as had been described--naturally, tons of run-off; he didn't take 5-10 minutes to clean up the grass he had pulled up to dig the trench; he didn't drill just the few holes in patio that needed to be drilled to bring it up to code until I brought it up (didn't drill in garage at all--and said that it's still up to code b/c it's different from patio--how should i know?); AND he didn't bother sealing the holes, replacing them w/ the old rubber plugs that were already there (from the treatment years ago) and leaving the opens one open. Will definitely pass on the retreatment contract . Seemed like an OK price though.

They were very responsive. There were some things that we had agreed upon over the phone before they came out, which they didn?t do. There was no proper communication between the people in the office and the people that came out. They did call before the appointment and asked if they could come out a little earlier, and we accepted that. They were very courteous. Whenever they went under the bathtubs, they left it a little dirty. I would have thought that they would have cleaned that up. After they were done, I noticed that they were evidently in a hurry. They didn?t dig down as deep as I would have expected them to. I don?t know if the quality of treatment was good but I let it go because there is an insurance that comes with the contract. They guarantee the work, and if you get termites within a certain period while you are under their contract, they will take care of it. They didn?t do a good job as what I would have done. They left a couple of ant baits which worked very well. They were to bring some more but they never did. It cost me $110 for the 6-month check and $420 to do the complete treatment. I would continue to use them in the future unless something comes up.