American Plumbing

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The serviceman was prompt, polite, and explained what he was doing and why. He gave me a couple options concerning cost to fix leak. I was well pleased.

I had a bent outside water spigot coming out of the brick on the side of my house. The guy from American Plumbing came and said that to fix it he had to go on the inside of my house under the kitchen sink and go through the wall to fix it. This meant temporarily removing the garbage disposal and a lot of labor. The total cost would be $500. I could not believe it! This was an incredibly high bid so I did not have them do the service. With a bid that ridiculous I did not want to even give him the $35.00 service call fee, but I did. I called two other plumbers and explained my situation on the phone. They were Rick's Plum,bing and Mock Plumbing. Both of these two (who have A ratings on Angie's list) were great. They both said they could do the job for much less by fixing it on the outside. I called Rick first and would have had him do the work, but he was on a job out of town for a week and I needed the job done now. So then I called Mock and they did it for only $208.00 which included a 10% discount for Angie's List customers. (a discount that American does NOT offer). Mock's team were very professional, unlike the American team. If you are reading this review on American and thinking of using them for plumbing work, go to Rick's or Mock Plumbing instead!

Todd the plumber was very courteous and professional. Quickly got to work and had my problem fixed in just under an hour. I would not hesitate to call them if/when future problems arise. Thank you!

They were very good. They are economical.

tw

as I stated above all went according to plan and I was satisfied with the work performed and condition of property when they completed work.

To expensive

Very friendly and professional employees. They came out promptly and fixed the problem quickly. I will use them for future plumping repairs.

The initial customer contact and cost estimating process was excellent -- especially when compared to other folks I encountered. The plumber technically understood my problem and was able to communicate effective ways to solve my problem. My main criticism - the workers arrived late (9:00am) - took long lunches (1.5-hr) - and left early (4:00-pm) However, when actually at work - the work was steady and sometimes intense. The excellent customer relations and communications continued through he entire job. I view the job cost was fair. The add ons for excuvation under cabinets were a little pricey.

They are very good! They were middle of the road price wise, but we were happy with their work.

Will call someone else.

The cost of the work was covered under warranty. They were courteous and on time. We?ll definitely use them again.

They were great and I was very pleased with them. I was very impressed that they came out as soon as they could. They were very forgiving about letting the invoice go past 30 days and willing to wait for the insurance check. They were professional and knowledgeable. I would recommend them.

I had no hot water to my washing machine. My mother became ill and it became apparent that I needed hot water to wash her towels and bed linen. I had used American Plumbing in the past and they had always done satisfactory work. The day they were supposed to come to install the water heater was the day my mother died, so we had to postpone the project. So, the project began two weeks late. After putting the heater in place, the plumber discovered that the gas line was not big enough. Troy, the plumber, came up with a plan that was rejected by the gas company. They ended up having to dig a trench around the front of my house to run a new gas line. Troy then went of vacation. At least I did still have use of my washer. When Troy returned, they finally completed the hot water heater project as well as the hot water dispenser and the shower head. They did a great job on the work performed. The workers were very hard working in rather uncomfortable conditions, and were always courteous. The only complaint I had was that several days would go by when no work was done and my utility room was a wreck. However, I have used this company in the past and in the case of emergencies, they are very quick to respond. What they were doing on this project could in no way be considered an emergency.