Alarm Center Security

Unskilled, untrained, unqualified technicians. Even “management” is unknowledgeable about older and newer systems. RACIST owner & staff. Staff talks horrible about loyal customers. High staff turn over rate. Unknowledgeable admin to where you either have to wait on hold for long periods of time or someone has to call you back with a half correct answer. EXTREMELY RUDE. Had a BRAND NEW IQ2 system that they installed in my home and it didn’t work half of the time and they wanted to charge me to have a technician come out to repair. These people are in “life safety” but I would not put my life into their systems. Other qualified companies to choose from: custom security, certified alarm systems, or la alarms. I would take your business else where before getting into a contract with this company. Also this company is offering incentives for customers to write them a review. So majority of these reviews were done bc the company offered them a month off just to lie and write them a good review so they look like they are doing good work.

The paperwork I filled out, which I thought gave them permission to monitor my home, actually turned out to be a 5 year contract. Very very small print. I actually found out it was a contract when I contacted them, months later, about cancelling the service. They told me I had signed a contract and that I would have to pay the full term of the contract. The only way to get out of it was to move out of the house. Well, a year later, when I did move out of the house, they sent me a bill for the full term of the contract, over $1,000. I called and told them I had moved, expecting for them to cancel the bill. Instead, they insisted that I was still responsible to pay the $1,000. When I reminded them that they told me I could get out of the contract if I moved, they basically said I was lying. I am a pastor. I'm not going to lie over $1,000. They threatened to take "legal action," which I assumed was small claims court. I ended up paying the bill just to save myself the hassle. The receptionist was always sweet, but her supervisor was a real piece of work. This company is not one you should do business with. Stay away.

Work was done quickly (just a couple of hours) and professionally. I was very impressed that they were on time as well. It didn't look like they had even done any work, as everything was clean after they left.

I signed the 36 month contract on 1/07 and purchased a new home on 8/07. I called to cancel the contract on 8/17 when I was told by their employee that all I needed to do was submit a notice of termination and refer them, as I had and was told everthing was taken care of per their employee. I decided I wanted to have them install a system in my new home (supposed to be pre-wired). On 8/20 I canceled that installation, since I found the home was not pre-wired. I was told I was in breach of my contract and was verbally abused, intimidated, and harrassed by their staff. I told Tom Taylor I was not satisfied and demanded a refund for current payment I made for services up till 10/07 and my contract to be canceled. They are denying me any refund of that money and are demanding payment for the remainder of the contract. Their ad states satisfaction guarenteed or your money back, which they do not follow. The Attorney Generals Office and FTC were both notified and are investigating.

This guy is sharp. We are very happy with the service.