Response from AireServ Heating & Air Conditioning
[member name removed]: I completely disagree with how you present what I offered you. You had a gas furnace that was old and OEM parts were hard to find. I did not back down on any pricing. You declined repairs after I spent hours trying to find the parts at supply houses (which I asked you if I had permission to do) and I charged you the diagnostic service charge after you refused to pay my labor to do said work of finding parts. $195 for $40 of parts is average markup likely less when including the time to drive from [member information removed] to Baton Rouge to get parts, go back to [member information removed] and then install the parts. That is not at all unreasonable in my opinion. Maybe the price you were talking about was a new gas furnace, however $2800 for a new gas furnace installed is very reasonable and within market value as well. You searched google and found the parts for $40, but what you don't understand is that I am not just paying for that $40 part, but for my labor, gas, insurance, phones, licenses, office staff, and the list goes on and on and on and we have to make a profit to stay in business to be there if there is a warranty concern. I also spent 2 hours finding the correct part for your furnace not just a universal cheap part on google which may not have been available upon ordering, which many times is the case. This also doesn't address where I offer a 2 year warranty and google part offers 30 days typically. There is also some value in me getting the part that day and being able to return it promptly if there is a warranty problem rather than you having to send it out and have the google company send you a new one. My labor rate is $65 per hour, can you imagine what this cost would have been with one of the big companies in town that are charging flat rate pricing of close to $400 per hour. Did you also know the average company in hvac charges $185-$200 per hour. With that said, I respect the fact that you didn't want to pay for it thinking google cheaper and better, but to say my pricing was out of line is completely absurd. I appreciate the business you have given me in the past and in time I think you will see my pricing is very fair.