AireServ Heating & Air Conditioning

There was a concern about a leak I would hear in my attic from the AC unit. I called Residential at 7:30am and they set an appointment between 10-2. By 10:05 I had a knock on the door. Danny (the technician) was prompt with diagnosing the issue. He fixed the issue and suggested some preventative and maintenance ideas to keep my AC running efficiently. Great service.

Daniel was extremely knowledgable and identified the problem within the hour, which was no small feat. I own a three story condo with a thermostat on each floor, and the multi-zone control panel had gone out. He even stayed in the scorching hot attic to verify that it was not performing properly. His willingness to go the extra mile to verify the root cause of my issues is not a trait I have seen in other technicians. My only complaint is that for this particular part, his supplier charged significantly more than I was able to find on the internet. I located a new control panel online and paid a bit extra for expedited shipping, and the part was at my house two days later. I decided to install the control panel myself, but not without issue. I installed the new panel per the guide it came with, and something wasn't right. I gave Daniel a call, and he helped me troubleshoot MY installation over the phone at no cost. I cannot speak highly enough about his dessire to help, and for that reason I will call Daniel for all future AC issues.

The work that was done was done in a professional and thorough manner. Of the 3 times he was suppose to come out per the service agreement, the first time I had to call and remind him that he was due. The second time he came out without a reminder. But as of now, he forgot to come for a cooling system check when he should've come out in at least May. So I terminated our agreement.

They give you a year of maintenance warranty and he adds a year. He is professional, prompt, explains things in layman terms detail

Prompt Service - The repairman came within a day of being asked. In July, this is GOOD service! Quick, Accurate Diagnosis - The repairman checked the most likely causes, in order of probability, correctly diagnosing failed starting capacitors for the compressor. I watched him do the tests, and clearly understood the problem. Immediate Repair - Once the problem was diagnosed, the repair took but minutes. After the system was functioning properly again, the repairman still took the time to ensure that the system was cooling as it was designed to do. Reasonable Price - No more than anyone else. Professional Service - My wife was very comfortable with the repair person and both she and I were impressed with his knowledge, courtesy, and efficiency. We often write reviews for bad experiences, but don't often enough write reviews for good ones. I wanted to take the time to strongly endorse Residential - they have done a great job.

Very well. Very thorough and answered my questions. Took time to give a lot of information about my unit.

Everything went perfect. He was there on the same day we called. We were without air conditioning and he was able to fix it right away.

Having been told by another A/C company that I needed a new compressor (@ $2K), I wanted a second opinion. I called Residential, and they confirmed that the system had merely frozen up (from having the thermostat set too low) and that now, the system was working perfectly.

Daniel came on time and spent a great deal of time diagnosing and repairing the problem. It was under warranty, so no charge. Like many other reviewers, I found Daniel to be very courteous and professional. I observed him at work and he took steps many others would not, such as going into a crawl space under the house to trace wiring. In my experience, he is most conscientious and determined to provide quality service and advice.

All service was perfect -- everything we could ask for.

We called this service to look at a thermostat that was malfunctioning. Within a couple of hours, Mr. Bandy was at our home. He is highly professional, courteous, and highly knowledgeable about what he does. Although the thermostat will probably have to be replaced in the future, he set it up so that it works for right now, while he researches whether we can use the original warranty when we need to replace it. To ensure that everything is working okay, he inspected our air conditioning units and also the duct work in the attic. He confirmed problems that our home inspector had pointed out, but in clearer and more thorough detail. (We've only been in this home for a couple of months.) We were also able to piece together the history of repair/installation of our air and heating system. What we so appreciated was how he explained our immediate and long-term options, and it was clear that his focus was on what was best for us. Excellent, excellent service.

Asked to buy deal but Dan told me the deal doesn't exist and has been expired since 2012. He said the deal is Angie's problem, not his.

Daniel always arrives when he says he will. He does top notch work. We have used him for three or four years and would not use anyone else. We recommend him to whomever needs ac work. Rates are reasonable, especially for the level of service he provides. He is simply the best ac guy around.

I contacted them in March of 2015 to install the unit. I had a 4-ton unit, and thought I needed a 5-ton unit. He did some calculations and felt the 4-ton would be sufficient. After he installed it, I had to call him back for several things (broken connections, vents were not open), mainly because it was not cooling properly. He came back out and explained the ducts were broken. He essentially said that everything he had quoted and advised me of was incorrect. So this is five months later, they've put in a new unit, and they didn't even think to check the duct work. He is now saying that I have to install all new duct work! Then after he came back on January 22nd, we were in agreement that he would replace this unit with a 5-ton unit, but he was concerned about the furnace being able to handle a unit this size. In the meantime, I had got another company to come out and evaluate/give a second opinion. They didn't say anything about needing another furnace. He's gone on to say I need to replace the motor and other parts in the furnace. He's also giving me an option to to upgrade to a new furnace for $9-10,000. In his report, he had indicated that these issues were due to my negligence, which is an outright lie. After reading his reviews on Angie's List, I had taken him to be the best. I'm very disappointed. I just don't trust him. I had given him the paper work of the square footage in my home to begin with, and he never reviewed those components. He just kept adding on additional charges as it went on.

Daniel provided excellent service, was prompt and professional. A sensor was dirty on my thermostat, which was preventing heater to come on. He cleaned it and heater functioned properly. He could have charged me to do unneeded work, but was honest. I will call him back again. Highly recommended!!

Daniel came in, cleaned things up, checked everything out and let me know that I was good to go. He's always extremely thorough, knowledgeable and professional.

I meant to write this review at the time of service, but I forgot to do it. Around May 2015 my a/c (which is just two years old) stopped cooling. In a panic I called Daniel from Residential Experts (he installed it new) to come take a look. I was upset when I called because it was still so new and it was one of the first really warm days and all I had was warm air coming out of the a/c. He showed up the same day. Polite as usual. Took a look at everything and determined that the problem was the thermostat which needed a new battery. Total charge - zero. Same day service. Polite, nice as can be. Patient w/ my anger about the warm air coming out. Fixed it. No Charge. You don't see that kind of service in Baton Rouge very often anymore.

Responded quickly. Identified and fixed problem. Reasonable price.

Appointment took a few weeks to be fulfilled due to me living slightly out of the service area, but overall everything went great. The technician seemed to do a thorough job and went to great details explaining all what he was checking and looking for. I was completely satisfied with the service call. My freon levels were checked, my outside unit was cleaned, an algae tablet was placed in my drain pan and tons of helpful info was given out.

My heat pump continued to blow air without cooling the house. A after making an appointment, Daniel Bandy came and checked the system. Failing to find the oil residue in the outside heat pump, he determined the Freon leak was in the A/C evaporator coil in the attic. The new evaporator coil had to be ordered form Goodman. When the evaporator coil was available, Daniel Bandy came and did the installation after having purged the system of remaining Freon and testing for leaks. He refilled the system with new freon and tested for pressure and cooling as much as possible because of a worsening rain being present. The installation occurred On Wednesday. On Friday morning I noticed water in the bottom of a nearby closet to where the large emergency drip pan was located. I called for help with the information quickly being relayed to Daniel. He returned to my house that same morning. He meticulously checked to see where the leak was originating. He determined that the new pan installed with the new A/C evaporation coil had a split in the rear corner. Goodman was contacted and agreed to the providing a new replacement drip pan. As soon as it was delivered form the Lafayette location, Daniel came and went through the entire process of having to reinstall the original replacement A/C evaporator coil. This required the addition of approximately 23 lbs. of new Freon. It should be noted that the only money paid was for the original installation of the new replacement A/C evaporator coil and a senior citizens discount had been previously applied. The installation of the replacement drip pan and the re-installation of the replacement A/C evaporator coil were done under the warranty, I found Daniel Brady to be a very meticulous and professional person to deal with in all respects. He carefully used booties to not bring additional dirt into the house and cleaned up all insulation freed from entering the attic. He was prompt as possible in providing all services. No pressure tactics were present trying to sell me a new heat pump. I would gladly utilize his ervices again.

Very professional and good communication

Install went very well. They rearranged their schedule this week in order to fit us in because we had an emergency. Very grateful. We will always use this company for our Heating and Air needs. Daniel is a professional with the heart of an educator.

Daniel was very polite and profession. He was done in short order and my system is back to working as well as it can.

The appointment scheduling and visit were very efficient and professional. Daniel is knowledgeable and friendly, and gave advice on preventing a re-occurrence of the problem.

They were quick to respond and kept me in the loop to have a good estimate of when they would arrive. A single part broke in my system that is already on its last legs. I was asked about what quality of part I wanted but advised for the *cheaper* part since I already know the system will be replaced in the near future. At this point, the part is disposable since it will go when I replace the system. I would have pretty much agreed to anything to get the AC working again but they took the time to explain everything to me and advise me on what would be best for me, not them. I am a returning customer and will be for as long as I live in the company's service area. They have given me ample time to prepare for to have my system replaced which I appreciate. Right now the cost would really hurt, but their honesty has allowed us to prepare for the inevitable (and I know they aren't exaggerating since the AC is original to the house which was constructed in the mid 80's). One of the best service providers I've had the opportunity to count on!