Tri's A/C and Heating

Description of Work: Does not follow up and does not show up when scheduled. Unfortunately I have no other options because of my home warranty. It takes forever and the office staff is rude.

Description of Work: I used Tri's A/C and Heating. They worked on my air handler and added some Freon.

Description of Work: They provide heating and A/C services.

Description of Work: I called them to replace the outside unit. They did not show up the day that they said they would. When they did show up a couple of days later (after numerous telephone calls), they broke my doorbell when wiring the new unit, they let my dogs out of the house by leaving the doors open, and the new unit did not work properly. After calling them back because of the new unit not working properly, they would not come back to see what the problem was. When I called another company to come out, they found very sloppy work that had to be fixed. I never could get the doorbell fixed, and the "new" unit apparently was a unit that they had in their shop for some time, as it did not come with a warranty. Needless to say, the "new" unit did not last very long at all.

Description of Work: AHS (American Home Shield) sent Tri's AC to work on my air conditioner on May 5th. They came out and looked at the unit and seemed nice. They said a line might be plugged, but after blowing it out, they said it wasn't. They said they would ask AHS if they could clean a dirty coil. They then sent a plumber to unclog the drain (after they said it wasn't clogged). The plumber said it wasn't clogged. They said AHS gave them permission to clean the unit. They came back to clean unit and said they did it. They said we needed a new evap coil since old one was leaking. They said they ordered a new coil. They never showed up to install the coil after missing two appointments, so AHS scheduled someone else.

Description of Work: Assessed existing a/c unit. Then ordered new unit and scheduled appt to install for the following Tuesday. NO SHOWED for the install appt. NEVER CALLED BACK. I called office all week long from Tues until Friday. They showed up on Friday with no appt. Installed unit, blew cold for 15 minutes and then the lines leaked all the freon out. I've been calling for a repair on the lines for 8 DAYS. STILL WAITING to talk to Ms. Alice, whoever that is...have NEVER heard from her from day one. Finally got the secretary -not Ms. Alice- to commit to an appt for today after 1pm. NO CALL, NO SHOW, NO ANSWER. This is a home warranty covered installation and our out of pocket was $363. DO NOT USE!!!!!

Description of Work: I thought the price was very high to replace a start capicitor on my 4 ton outdoor unit!

Description of Work: Cleaned drain line coming from AC at my work.

Description of Work: Replaced capacitor and starter.

Description of Work: We have AMERICAN HOME SHIELD home warranty company. Tri A/C is a contractor. we submitted a request for a/c repair because a/c was working but not cooling like it should. a Tri repair came to our home on june 15. /h was suppose to b there between 8-12. He didnt come til after 3, looked at our a/c unit on the outside, said it was frozen up and that it was nothing he could do, took my deductible check of $60 and left. my son called me and told me this and i got the number from receipt, contacting his home house n alexandria very upset about this. The office manager was very nice and said that he would make sure that he retruned that evening. he came back after 5, add freon to a/c and said it was fine and left. well it was fine dor 4 days. by that saturday, my home was back hot. contacted AHS again. tri a/c came back the next week, different. different guy, he said that it was leaking thru the coil and he had to order a part, mnd u the part he had to order was on the inside of the house, even though no one had been nside our home to check this. he added more freon and said that it should last til the part came n, of course it didnt. they kept saying for days that someone would b out to check and no one would come. we had to wait til the end of the day n hurriedly find a hotel for the night. after the third time of this happen and numeerously complaints to AHS, AHS offered to buy us a window unit or pay for 1nite at a hotel so of course we took the window unit. well we had to purchase, fax receipt and get reimbursed. when the part finally came n 2weeks later, here goes tri a/c sending 2 guys to repair. well they had the wrong part and since they were not from lake charles, my father n law had to take them around to several a/c stores and get the right part. well there was conflict between the 2 workers, 1 said one thing and 1 said it was another thing. they ended up not putting on the part that we wait 2weeks to get and add freon and it didnt work. they turned on the unit and didnt realize that our bedroom door was open and it was the window unit they were feeling not the a/c. so had to call them back again, n the mean time they had taken the coil back, and had to go part and get it and put it on. they didnot put that on correctly, so a/c still didnt work. then they came back and said that a hose was leaking n the slab and they needed to drill n the slab of our home. after all the mistakes they made it was no way that we were going to let them do that. i got fed up with dealing with people who only made our summer worst ever. i refused to let them returned to our home. paid out of pocket to get the repairs done n 1 day that they couldnt do n 6 weeks and been having great air every since