Crossroads Plumbing

He was really helpful in explaining what had gone wrong and how he was going to fix it. He was responsive to my asking further questions after he left. He was prompt in replying. He did a great job!

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I see no areas of improvement.

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Plumber Chris' followup call to my initial inquiry the day before was very bizarre. There was icy weather, so he claimed he couldn't be seen in his company vehicle without having to charge me a $200.00 estimate fee for the repair of a water line break to the exterior of my home. So he asked me to meet him in Pineville and take him to my home in Alexandria, in my vehicle to avoid the charge. I had vehicle problems and when they were resolved, I called Chris' cell number and he said he wasn't working that day. I then called the original number and the person stated Chris was working on another call. I asked if I'd be charged $200.00 for not being able to meet the business day before and the person advised there is no charge for estimates. He referred me to the owner and upon my initial explanation, he seemed to care less, so I told him to cancel my plumbing request call altogether. I left my home for a few minutes, so upset I forgot to shut the door behind me. When I returned, there was a Crossroads business card on my kitchen counter. I feel extremely lucky to have had vehicle problems keeping me from who knows what from Chris the plumber. Whoever was arrogant enough to leave their business card should've been arrested for trespassing on my property without my permission. Angie's List has inaccurate information about this company because it showed Crossroads Plumbing with excellent reviews, which is completely untrue. I'd never recommend this company to anyone.

Price quoted over phone was accurate, arrived on schedule. Fast work - here for 1.5 hours, courteous, professional, recommended. Update: Gas range installed quickly - they forgot to put in a brace to hold the thing up against the wall and came again to fix that, no charge, professional, friendly, responsive. Great company!

This group is very professional and courteous. They always kept in mind issues of cost and they were mindful of our insurance company. We appreciated their honesty and quick work. I don't hesitate to call them with any plumbing issues I have. They are fast, reliable, professional, and have a very high work ethic.

The repairman - Aaron was extremely helpful, kind, explained everything step by step. He was even friendly to my dog. He actually referred the service to the company who had installed the hot water heater years before. Talk about honesty! He could have fixed it and taken us to the cleaners! He saved us so much money, because it was the original installer's fault.Can't thank him enough!

head.ipese around 2:30 see above,

Had sewer line replaced by them last year but continued to have problems. Finally called them back and they came with a camera to see what the problem was. They found a problem on the city's line and called the city to come out and look at what they found. They waited for them to get there and didn't charge me anything for it.

The hot water heater in the attic (naturally) of my 2 story house broke and leaked. I called Crossroads Plumbing and they came out right away and determined that it needed to be replaced, it was the original hot water heater and probably should have been replaced sooner. They removed the old water heater and installed the new one, adjusted the temperature of the hot water and hauled off the old heater. They were very professional and courteous. I would definately recommend them.

My washing machine would not drain through the pipes and water was backing up into the wall. Snaking did not help. The roots from a tree in my yard had infiltrated the old ceramic sewerage pipes and Crossroads replaced them with pvc. They had to contact the city to mark electric and water (call before you dig) and then dug up and replaced the pipe. It only took a couple hours and they even put in a cleanout for me, which I did not have before. I will definitely use them again for any plumbing problems I have.

It was a disaster and it cost me a lot of money for things they did. They busted my pipes outside three or four times and they had to tear up my driveway and repave it to fix what they did. They did not even pay for it; they suggested me to get my insurance company to pay for it. Just for a leak in the house it cost me thousands of dollars. It was terrible and I was almost crying but I got over with it. I did notice that the owner has another company under a different name; I saw the truck. I am never going to use them again and would never recommend them.

I called Crossroad Plumbing to repair my busted pipe (Did not request quote). They showed up on sched and did the required work. The charges were outrageous ($563.22). I requested an itemized statement. Some items were 30min drive to & from job ($100), Fuel Surcharge ($15). They are located about 6 city blocks from my resident. I can walk there in less than 10mins. 3 hrs. on Job at $100/hr (here for less than 1 hour) Parts for job over $100. (Lowe's charge for the parts are less than $5.00, 20'pvc, 2 couples, 1-tee, 1-elbow)