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Desormeaux's Heating & Air Conditioning Inc

1.0(
1
)

Heating and Air Conditioning

About us

Family owned & operated since 1952 Central Heating and Air Conditioning Sales, Service, Installation and Maintenance www.desormeauxs.com.

Business highlights

73 years of trusted experience
Emergency Services Offered

Services we offer

Residential and commercial, Air Conditioners, Gas Furnaces, Electric Heaters & Heat Pumps. Free Estimates Financing Available

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes

Accepted payment methods

Check
Discover
Financing Available
MasterCard
Visa

Reviews

1.01 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
0%
1
100%
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0
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Showing 1-1 of 1 reviews
Gale L.
09/2010
1.0
heating & air conditioning/hvac
  + -1 more
Terrible SERVICE!!!! Yes, the units are still under warranty but the labor to come out and repair the units is not, and at over $400.00 per visit, you can do the math on over 14 service calls. NO pride in their product! It will be a cold day in South Louisiana before I ever use them again.
Description of Work: Two brand new central air conditioning units were installed in April, 2005. Since that time I have had to get the units serviced at least 14 times including changing at least 3 compressors.
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0
$8,000
Response from Desormeaux's Heating & Air Conditioning Inc
Dear Member, We regret that you are dissatisfied with our organization and we wish that you would have contacted us personally with your concerns, rather than using this type of venue, so that we would have had the opportunity to resolve them in a timely manner. In our defense, our organization did honor the one year labor warranty that came with the purchase of the A/C systems, which you were aware of at the time of purchase and which is an industry standard as far as labor warranties go. When you did call for service, we were there in a timely fashion ( same day) and your issues were always resolved because we really do care about your comfort. We do apoligize for the repeated breakdown of the system, and as consumers ourselves, we share your frustration with man made products that sometimes do not live up to our expectations. We are a bit confused with the numbers you listed in your comment, so we listed them below for you. Our records show that you paid closer to $7000.00 for the two systems, we were called out by you five times since the installation, not once to replace a compressor and we don't recall a charge of over $266.00. 3/3/04 REPLACED 2 A/C SYSTEMS WITH 2 FRIGIDAIRE HEAT PUMP COMFORT SYSTEMS -$7116.00 4/18/07 REPLACED CONDENSER FAN MOTOR (CONDENSER SERIAL #F1A031200705) - $196.50 8/10/07 REPLACED HEATING ELEMENT BREAKER - $109.50 10/03/08 BYPASSSED BREAKER IN AIRHANDLER - $67.00 4/29/09 REPLACED CONDENSER MOTOR - ALSO REPAIRED REFRIGERANT LEAK - $217.50 7/17/09 ADDED DYE TO DETECT FREON LEAK AND ADDED 4 POUNDS OF R-22 UNIT SHORT OF FREON - $265.07 As we said earlier we deeply regret your dissatisfaction in our service and we will be contacting you personally to try and further resolve this issue. The vast majority of our clients are very satisfied with our services and we have their comments in writing to prove it. We are a third generation company that has been in business for almost 60 years and as a Comfort Specialist we take customer satisfaction seriously. Lance Hebert Owner/President Desormeaux's Heating and Air Conditioning Inc. Abbeville la 70510 337-893-2198 www.desormeauxs.com

    Contact information

    1201 Meaux Ln, Abbeville, LA 70510

    www.desormeauxs.com

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Heating and Air Conditioning

    FAQ

    Desormeaux's Heating & Air Conditioning Inc is currently rated 1 overall out of 5.

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Desormeaux's Heating & Air Conditioning Inc accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
    Yes, Desormeaux's Heating & Air Conditioning Inc offers free project estimates.
    No, Desormeaux's Heating & Air Conditioning Inc does not offer eco-friendly accreditations.
    No, Desormeaux's Heating & Air Conditioning Inc does not offer a senior discount.
    Yes, Desormeaux's Heating & Air Conditioning Inc offers emergency services.
    Yes, Desormeaux's Heating & Air Conditioning Inc offers warranties.
    Desormeaux's Heating & Air Conditioning Inc offers the following services: Residential and commercial, Air Conditioners, Gas Furnaces, Electric Heaters & Heat Pumps. Free Estimates Financing Available

    Contact information

    1201 Meaux Ln, Abbeville, LA 70510

    www.desormeauxs.com

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM