Greater Air System of KY LLC

I had a free quote from Greater air. The service tech came down in a reasonable amount of time. I was given a verbal quote that evening. I called the secretary who turned out to be the owner, and I asked her for an itemized quote. She had to have the technician send it to me because she had not seen it. In another call with her, I asked if the quotes were negotiable, and she did not seem to understand what that meant. I asked her who made the quotes, and she mentioned that the service techs make their own bids, and it is a take it or leave basis. After the call, I wondered to myself, how does the owner prevent the service techs from overcharging, if she does not approve the quotes herself? Couldn’t that give the business a bad name if the techs were overcharging and lining their own pockets without the owner knowing? It certainly gives me a bad impression. They wanted to charge me $96 an hour. (Which is okay they are the experts. I am not. Even if that is more than a Medical Doctor makes by the hour) I was going to pay, but I looked up the parts they needed to replace on my system. I found the same model of parts made by my air-conditioning brand for $172 other brands were cheaper. The service tech wanted $265 for the part on the quote. When I asked him if I could supply my own part, because any more than a 20% mark up seems unfair to me. As soon as I questioned his bid he said. “Yeah might be better if you found someone else”. I am assuming at this point they are refusing me service, and I am not calling back.

unknown

They are outstanding. I would rate them highly across the board. They perform annual service for me. His price varies from house to house depending on the size. I would use him again in the future.