Get matched with top pest control specialists in Warsaw, KY

"Doug was extremely knowledgeable and helpful. He showed me what I could do and let me know if I needed him I could call back. Estimate for pest control was very reasonable. Highly recommend!!!"

"He was very knowledgeable. He took time and explained to me what my problem was. I felt he went beyond my expectations, and I felt great he was the person to handle my problem!,"

"The company representative showed up at the house and did a survey. He shared pictures of locations he felt were problematic. He recommended replacing the 15 year old garage door strips as there was evidence that mice had gnawed their way through. He said he would replace the strips with a rodent proof design strip and since my doors were old he would also have to replace a metal track so the rodent free type would fit. He gave me what I thought was a high estimate and he explained that the labor on the garage doors and supplies would be $1500.00. The remainder of his work(setting traps, etc. was $1000.00. I asked that he itemized the work and he said he couldn't do it. I agreed nonetheless with the promise that he could get the job done in one half day and he would provide itemization and follow up to go over what they did. He called and said all the parts had arrived and we were ready to go. We set a date. At the time of his visit to create an estimate, I offered to leave a deposit. He stated that I would be billed after the work was done to my satisfaction. After we agreed on the date to do the project, I arranged access into the house as I was unable to be there. In the week leading up to the work date he texted me multiple times about leaving a check or giving them my credit card number as they wanted to be paid on the day of the work. Although I found that contradictory, with his assurance of returning the day after job completion to go over this, I left a check in the full amount. Then the misrepresentations began to escalate. He called me and texted me late in the morning they were to complete the work. They were not able to even complete the work unrelated to the garage doors in the time they were there which, I remind you, was over have the cost of my estimate. He failed to bring the correct size devices he had promised and said he would have to return. More importantly, he said that the firm that he ordered the garage door supplies from could not deliver them that day because my doors were obsolete. He said he could order the garage door supplies from another source. At this time I asked him very obvious questions--such as, "why wasn't this researched prior to the installation day". He couldn't answer but interestingly he said that the new supplies were less expensive and required a lot less time to install. As a result of this new information, I asked him the difference in material costs and labor and they were both significantly less. I asked him to give me a new estimate. He called his boss and they said it would cost the same. At this point I told the worker to wait to hear from me as I was going to get a new estimate for the garage doors. I told him not to take the check I had left him and to meet me in a few days to go over the work already accomplished and I would pay him for that if completed. He did not take my check as requested. He was very evasive of setting up a follow up but continued to call and text about the money owed for the work they allegedly did. After multiple annoying texts I asked him to meet and the day was not convenient for him. I asked what day worked for him and he did not respond for 6 days. In that text he again emphasized that I needed to send my money and since there was no guarantee he'd show up I did not. Nonetheless, I told him either of the 2 days he had free were fine with me. I then told him that the rodent free floor drain they had placed had holes that were too small. As a result the condensation that dripped from the pvc pipe into their drain turned into a minor flood in my basement. His next text said that his boss did not want to do any more work for me and that I didn't have to pay them anything. So now I have no idea what they did or didn't do. Obviously, I will try to find a more transparent vendor and eventually the job will be done. I simply wanted to advise future customers seeking help with pests to realize that my experience with them lacked professionalism(didn't order the correct supplies), honesty, and responsiveness. This especially after all their guarantees. Thank you."

"We were unhappy at first because when we scheduled the appointment we informed the company that we were very concerned we had raccoons under our house in the crawl space, and possibly chipmunk activity as well. We wanted the raccoons removed and prevented from returning. This was made very clear. One of us scheduled time off from work to meet Dave at our place. Dave arrived more or less on time, no problem. But upon inspection he found no evidence of access points where raccoons could get in, but did find droppings which he said could be dog or raccoon (no dogs could be under our house, so we know it confirmed our suspicions). But Dave could not tell if it was fresh or old droppings (based on the sounds we heard under the house, it was fresh). Ok, what are we going to do about it? Dave said their company can't really do raccoon removal, they focus mostly on mice, and that we're too far out from their office to check traps daily, etc. This was a surprise since we hired them specifically for this concern. Obviously, in the end, we just want the problem taken care of. Dave apologized and took our $125 check and left. He did spend a reasonable amount of time looking and sliding around under the house in the crawl space. For the records, there are some gaps that we know of, but were not aware raccoons could fit through them. Okay, so we were pretty upset and disappointed. Yes, it was helpful to have some level of verification for what we thought was going on, but not what we expected we were paying for. So I called ABES the next day and ended up speaking with Jeff, the owner. Jeff was very understanding, didn't make excuses other than that they do tend to defer the larger animal trapping/elimination during this part of the season. He offered to refund half our payment without me asking for it, which we felt was fair especially in light of his willingness to have a conversation about the challenges of the problem, recommendations and info about things we could do, and to send contact info for others who he felt may be able to help. So this is a mixed review. We called ABES because they service our area and had a good rating on Angie's List, and because we had briefly exchanged communications a few years ago about a different matter and that conversation made me think they (Jeff in particular) were very reasonable and professional people—trustworthy. So in light of the resolution of this issue and how Jeff handled it, I would still recommend them, but also recommend being EXTRA clear upfront about what you expect, and possibly ask to talk to Jeff directly if there is anything uncertain about the situation, or what you will get from a visit/inspection."

"I've been a customer for 19 years and I emailed and asked if they had any cheaper options to what I have. They canceled me (I guess). I've sent several more emails and it shows where they have read them, but no one will answer me. I work various hours and have a lot going on and can't find time to call, so that's why I email them. They can't keep people employed and there has been a different person come in my house every time."