The Grout Doctor of Northern Kentucky

Wonderful! Service was professional, timely and the technician cleaned up.

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The shower looks like new! Kevin was always professional and prompt. He gave me a "not to exceed" bid and came in under that amount. He looked up the specifics of how best to handle the somewhat unique construction of the shower to make sure he repaired everything correctly. When my schedule unexpectedly changed and didn't allow me to meet him in the morning to begin the job, he agreed to meet me earlier in the week so I could give him a set of keys. I'd absolutely use Kevin at Grout Doctor again.

Arrived at the agreed to time. Kevin is very personable and friendly. Educated us as to prevent/control mold. Looks like a brand new shower. Did a thorough job cleaning upon completion.

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There was a great deal of confusion of what he would do and when he would do it. He showed up 2 hours late after changing the appointment 2 times, then completely cancelled the job . He would not answer his phone to discuss the situation with me. I had a party scheduled and wanted the work done prior to that event. He put me in a bad position to make other arrangements. He has very poor customer service and work ethic. I would highly recommend to never use his services. Update: He called back later to reschedule for early Saturday morning, then on Saturday morning he texted me and cancelled the appointment. I have yet to hear from him to reschedule or to finish the work since. I won't use him.

Everything went very well - I am very pleased with work. I'm having Grout Doctor come back in a couple weeks to do some additional work.

Kevin did a wonderful job. Both Showers look brand new. He was very professional, punctual and cleaned everything up before he left. I will use hiim again when it is time to re-grout the showers.

We moved into a historic home (circa 1890) that had been rehabbed in 2005 and the finishing work around the showers and tubs had started to deteriorate, creating an environment where mold could grow. Kevin came out to take a look at our project within a few days of calling him. He is very professional, personable, and accommodating. We had a tub that needed to be re-caulked that I forgot to tell him about until he was at the house doing the work and he was happy to incorporate it into the work that day. Re-caulking the tile was something that I had been meaning to do for about six months and it kept getting pushed to the bottom of the ?to do? list. After seeing the finished results, I found myself wondering why I didn?t call Kevin sooner!