LOSCHIAVO ANDY CUSTOM DECKS

I sent message to Mr. Loschiavo from his website and received an email back in 2 days from his office to set up an appointment time convenient for all. We received our estimate by email within 2 weeks. He was very professional, honest and upfront during our appointment and gave us several options and his personal opinions as to how to build the deck we desired which was appreciated,. The only reason we did not hire his company is the project estimate was out of our planned budget.

He had a lot of ideas and suggestions. The quality of the service was good and they were meticulous in cleaning when they were here. Communication and follow up was good.

Never Returned Calls for an estimate

Andy came to our home to provide an estimate with samples in hand. Within a week we received a written estimate, computer drawn plan and contract. We re-worked the design several times and tweeked the contract with respect to dates. Prior to contract execution Andy re-visited to confirm all materials, plans and timing. Work was started and completed within the agreed timeframe and the price was fair to both parties. As with any construction project, there were minor bumps. For example, the wrong railing was delivered and had begun to be installed. I called Andy that evening and immediately he took care of it. No blame game, no argument, no questions, just fixed. The situation could not have been handled in a more professional manner. He also agreed to some additional minor requests that weren't negotiated in the contract without requiring a change order. There were some brads showing on the face of the steps. When I conveyed my dislike of the look, he agreed to fill each with a color match plug making them nearly invisible. Additionally, he agreed to pitch the underside of the deck so that we can add waterproofing materials at a later time. All done for no extra charge. We asked Andy to leave the usable Azek scraps, and they were neatly stacked for us, only usable pieces included. The worksite was clean and tidy each day, and the deck turned out beautifully. We are very pleased with this company.

I liked that once they got on the job, they did a fine job. They did a good quality work and it was a good value for money. The only problem is that sometimes they overbook themselves. That causes some issues with the appointments. They are very pleasant to work with.

Andy was very prompt to come out to give me an estimate and even came out a second time when I had questions and was trying to identify some cost savings. He seemed very willing to work with me to design the deck that I really wanted. I had two other estimates, and Andy's price was right in the middle. He provided a new estimate with the modifications and that was the one I signed and returned to him. Then I did not hear from him for weeks about when he could start the project. I called and e-mailed and finally got him to commit to a start date. Once he got started things moved quickly, and my old deck was gone and the new one was up in 4 or 5 days. There was a problem that we disagreed on. I had asked if he could leave the old decking for me, to reuse and to also save money on having it hauled away. That was written into the contract. However, he not only left the old decking but he left the scraps from the new decking, a long pallet that the material was delivered on, and their personal trash (cups, bottles, etc.). The quote was for him to leave just the old decking but he insisted that it also meant he could leave all the trash. Evenutally we compromised and he said he would come out to get the pallet and I said I would take care of the rest. If you hire him, do not take the written contract without understanding what it means. Overall, I am thrilled with the new deck. It is a PVC decking material (Azek) which looks great and has a very long warranty. The chocolate brown decking with black aluminum railing looks very classy. The new stairs are the same material. This will add a lot of value to my home.

It was a great experience. Everything went well. I couldn't be happier with the experience. His workmanship was excellent and I would recommend him to others.