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DURBIN PLUMBING INC

Plumbing, Drain Cleaning, Natural Gas Lines,

About us

$30 OFF SERVICE CALL FOR ANGIE'S LIST MEMBERS- Just mention Angie's List as where you found us when you call in. Our Master Plumbers' license is 6399. Durbin Plumbing is a 16 year old company servicing customers in a very wide geographic area in the Metro Louisville area. We provide service from Prospect to Elizabethtown. We are locally owned, fully licensed and insured. We are VERY proud of the fact that we are an Accredited Business of the Better Business Bureau with an A+ rating - two distinctions that are not easy to obtain! We also provide free estimates. Please see our website - www.durbinplumbing.com - for customer quotes, references and information on how will give back to the community. Call us today for ALL of your plumbing needs!

Business highlights

24 years of trusted experience
Emergency Services Offered

Services we offer

FAUCETS, SINKS, TUBS, & TOILET REPAIR, SEWER & DRAIN CLEANING, GARBAGE DISPOSALS, WATER HEATERS, APPLIANCE INSTALLATION, WATER SOFTENER INSTALLATION & REPAIR, VIDEO CAMERA PIPE INSPECTIONS, BACKFLOW TESTING GAS LEAK TESTING & REPAIR.FIREPLACE GAS LOG REPAIR, SUMP PUMP REPLACEMENT & REPAIR, UNDERGROUND LEAK & LINE DETECTION, AUTOMATED DRAIN CARE PROGRAMS, GREASE TRAP & LIQUID WASTE PUMPING, BACK FLOW PROTECTION & PIPE REPAIR AND REPLACEMENT.

Services we don't offer

WE DO NOT INSTALL GAS LOGS, BUT WE DO REPAIR THEM. WE DO REMODELING ONLY FOR VERY, VERY SMALL JOBS. WE SPECIALIZE IN SERVICE AND REPAIR AND THAT KEEPS US BUSY!!

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

$10

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Reviews

4.744 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
73%
4
11%
3
9%
2
2%
1
5%


Rating CategoryRating out of 5
quality
4.7
value
4.5
professionalism
4.8
responsiveness
4.9
punctuality
4.9
Showing 1-25 of 44 reviews

Jean C.
09/2019
5.0
plumbing
  + -1 more
Very prompt and professional service
Description of Work: Plumbing
Rating CategoryRating out of 5
Yes, I recommend this pro

Dottie M.
09/2019
5.0
plumbing
  + -1 more
We needed a new tub for the main bathroom, and the crew did a great job on the install!
Description of Work: Plumbing

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Robin F.
08/2019
5.0
plumbing
  + -1 more
No complains whatsoever. They were very prompt. Their personalities, they were very cordial.
Description of Work: They installed toilet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Gary G.
11/2018
2.0
plumbing
  + -1 more
I went on Angie's looking for a plumber. The company called me and i said i needed a plumber and his response was my search on here cost him $28. I told him i needed the tank fill valve and flappers replaced on two toilets and asked him for an estimate. He told me about $260. I said that was kind of high and i would wait on my regular plumber bid before i decided. He said "Thanks for costing me $28" and hung up. I didn't cost his company anything. His billing relationship and agreement with Angie's list did. His didn't get the job because he bid way too high for an easy job. His company is getting this lousy review because of his lousy attitude towards a customer.
Description of Work: Toilet Repair

Rating CategoryRating out of 5
value
2.0
professionalism
1.0
responsiveness
5.0


Response from DURBIN PLUMBING INC
Mr. [Member Name Removed], Durbin Plumbing regrets that the conversation went in the direction it did. The gentleman you talked to was surprised at your response about the price. There are approximately 310 plumbing companies in Louisville and we are very up to date on the prices charged by companies our size as well as the larger ones. We are constantly being told that our prices are on the low side. In fact. we are often told that some other well known companies are 2-3 times as high as we are. We are not used to hearing an objection about our prices. And yes, you are absolutely right. Our frustration with the cost of these leads was misdirected toward you. It was the end of a long, frustrating day at work. We apologize again.

Randall L.
04/2018
5.0
plumbing
  + -1 more
Overall very well, I just feel I was over charged. Found leak on Sun & left message with answering service. Was called Mon morning & scheduled Tues visit and they called before arriving. Main line was 3/4 inch copper which developed a pin hole leak. Could have cut out about 12" section & replaced with copper. I was quoted $250 to do this. I thought to myself, this whole line from entering foundation to entering house was questionable for further leaks. I asked the plumber this and he agreed and quoted $430 to replace 20' span with pex. Work was done quick. He only had to cut out old, solder 2 fittings to accept the pex. I didn't have time to get other plumbers out for quotes so I had him do it. I just don't see how 20' of pex should cost almost $200 more?
Description of Work: Leak from main water line in crawl space

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$430

Daniel and Jackie B.
02/2016
1.0
plumbing
  + -1 more
He looked at everything and said they don?t work on that type of faucet, even though it was name brand. It was unsatisfactory. They were recommended to us by our home warranty company.
Description of Work: We had a leak.
Rating CategoryRating out of 5

Response from DURBIN PLUMBING INC
We are so sorry you are remembering your experience this way. Perhaps our technician did not use the correct language to explain it to you. According to our notes, we do feel like we went above [Member Name Removed] beyond to get you taken care of. Your house was built in 1974. Our technician felt that the faucet was old [Member Name Removed] in bad enough shape that attempting to repair it would probably be a short term fix or no fix at all. We took the time to talk to your warranty company to obtain a "cash out" to give you the money to pick out a brand new faucet of your choosing [Member Name Removed] have someone put it in for you. We hope that you did get that taken care of [Member Name Removed] everything is working great for you now!

Janet W.
04/2015
4.0
plumbing
  + -1 more
They were fine. It was quite expensive, but he did good work. He worked quite a while in installing it.
Description of Work: They replaced the sump pump in my basement.

Rating CategoryRating out of 5
quality
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$465

Jaime R.
12/2014
5.0
plumbing, water heater repair
  + 0 more
They arrived on time. It didn't take long to drain the hot water heater. The inpsection was very brief , because plumbing lines are all in the walls or in the slab!! I probaby wouldn't use again only because I have a regular plumber. ( I took the Big Deal because it was cheaper than having my regular plumber come out to drain the hot water heater)
Description of Work: I used an Angies List Big Deal to have my plumbing system inspected and the hot water heater drained.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$50

John M.
11/2014
5.0
appliance repair, plumbing, drain cleaning
  + 1 more
They were fantastic. To start with they showed up on time. Since i had a list of things needing to be done they took a divide-and conquer approach. Once gentleman worked on the leaky toilet. He didn't just tighten the bolts as an amateur would have done. He took the toiler off of its mount and discovered the root cause of the leak and then repaired it completely. The cause turned out to be some piping that had degraded since the home was built over 40 years ago and he took the time to fix it properly. The other gentleman installed the dryer and patched a hole that had been drilled previously to clear a clog. He didn't just plug the hole, he installed a new clog access so that if the clog happens again it will be easy to fix. They reviewed some things that I had concerns about and lent some very expert advice on how to proceed. They checked on each other along the way to see if the other needed help. They informed me at every step of the way where they felt I should have more information about what was going on. I will always call them for my plumbing needs. Next year I'm going to be remodeling a bathroom and Durbin Plumbing is the only name on my list to perform the plumbing work I will need.
Description of Work: Installed appropriate connectors for gas dryer; fixed leaky toilet; installed clog access valve; fixed damaged pipe

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$435

Response from DURBIN PLUMBING INC
[Member Name Removed], THANK YOU SO MUCH FOR YOUR KIND WORDS! It was a pleasure working for you, and we look forward to hearing from you!!

Sue R.
08/2014
5.0
plumbing
  + -1 more
Repaired leaky pipe. Plumbers was very polite. Quickly.
Description of Work: Purchased $64 Bid Deal for a Plumbing Service Call with 1 Hour of Labor

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$64

Karen M.
08/2014
4.0
plumbing, drain cleaning
  + 0 more
He was not able to get the drain working. He said the next step would be to go into the walls and find out where the clog was. It would have been $200 just to do the basic work, which would include cutting through the wall from my closet and potentially reconfiguring the pipes to the two sinks. Since we want to remodel this bathroom before long, I decided to wait and just live with the very slow drain for now.
Description of Work: He came to try to open a clogged drain we had been unable to open. We had tried drain opener, snaking, and a "clog cannon" with no luck.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$79

lykins P.
06/2014
5.0
plumbing
  + -1 more
Work was performed very well. Recommended.
Description of Work: Called in the morning to have 2 sinks unclogged. They came that afternoon and took care of problem. Reasonable rate, fast service. Would use again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Richard B.
12/2013
5.0
drain cleaning
  + -1 more
They made an appointment, but came earlier when they had an opening. They did a good job at a reasonable price.
Description of Work: We had a stopped up drain.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

johnny B.
09/2013
4.0
plumbing
  + -1 more
Performed inspection well, but was a little pricey. Not too bad though.
Description of Work: inspection

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$200

Joel A.
07/2013
5.0
plumbing, water heater repair
  + 0 more
These folks pick up the phone on your first call. They came by the next day and quickly repaired my outdoor faucets. Most importantly, they were able to fix the problem with my water heater. The technician diagnosed the problem, and Doug (the owner of the company) even drove out that same day to confirm the problem with my water heater. Further, they took the time to call the manufacturer of the water heater, who advised that it was still under warranty. Very pleased that they "looked out for me" on keeping the cost as low as possible. Will definitely use them again!
Description of Work: Replaced two outdoor faucets. Replaced a hot water heater.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Dean M.
06/2013
5.0
plumbing, drain cleaning
  + 0 more
We had an issue where the drain for the air conditioner was backing up into the basement. Durbin Plumbing came out the same day we called. He was punctual and analyzed the situation immediately. After a few minutes he was able to clear the drain. The price for such a short notice visit was exceptional. High marks all around. I will definitely be using them for future issues
Description of Work: Unclogged air conditioner drain

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Response from DURBIN PLUMBING INC
Thank you so much for your kind words! You were a pleasure to work with! We stand ready anytime day or night to be there for you with any of your plumbing issues. We look forward to being your plumbing company for many years to come. Thanks again! Doug Durbin President

Troy K.
06/2013
5.0
plumbing
  + -1 more
They were eager to find the problem and got straight to work. In less than a half an hour they found a large clog in our main sewer line and removed it. Great guys, professional and with a great sense of humor! More than reasonable price. Durbin Plumbing will be the only plumber for this family, from now on!
Description of Work: Owner and staff responded together early on Father's Day Sunday....

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$244

Response from DURBIN PLUMBING INC
Thank you so much for your review! Our plumbers said they had fun working with you, too! We look forward to being your plumbers in the future!

Ann O.
05/2013
5.0
plumbing
  + -1 more
I really didn't know what to expect but I was a little apprehensive because this is an older house and there can be surprises when you get into a repair of anything. So I made sure I had had my coffee and I filled some containers with water to have if they had to turn off the water for a good while. I was pleasantly surprised when all the work was done in about 2 hours and the guys had cleaned up and gone. I don't have any leaky pipes in the basement anymore and no unpleasant odor in my house from the clogged sump pump trap. Overall a positive experience! Will call Durbin again if I have plumbing problems.
Description of Work: 1.replaced 2"copper waste line for tub and sink with pvc 2. cleaned out p.trap outside for sump pump discharge 3. added stand pipe & cap

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$550

Response from DURBIN PLUMBING INC
(Member name removed), thank you so much for your review! We are so glad you are happy and look forward to working with you again! Doug Durbin

Joan W.
02/2013
5.0
plumbing, sewer cleaning
  + 0 more
They were very honest. The boss came out to meet with me. They did a really good job. They were nice.
Description of Work: They put in an outside faucet. I had some tree roots in the sewer lines, and they had to dig down and replace part of it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Response from DURBIN PLUMBING INC
Thank you so much Member! I do try to meet with as many of our customers as I possibly can! We plan on being in business for many years to come and feel that the only way to do that is to be honest with our customers and treat them fairly. Thanks again...Doug Durbin

Jesse G.
02/2013
3.0
plumbing
  + -1 more
It was somewhat okay, but I wouldn't pay to have this done again. I expected a little more information .
Description of Work: Individual who came out to check plumbing needs could not give me any cost estimates to fix some of the items he checked; he kept saying he would have to call the office on the cost of repairs. some of the things he suggested that needed to be replaced - I ready knew about those items. Some suggestions were good, but the plumber seem hesitant on request for estimates to repair. Didn't seem to be very knowledgeable on repair estimates.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0


Craig Y.
01/2013
5.0
plumbing
  + -1 more
Called Durbin plumbing on friday afternoon and talked to Mr. Durbin. He said he would have someone come by on tuesday, he wasnot sureexactly what time but would give me a call befor they got there. I got the call and they showed uo about 20 minutes later.They gave me the quote, I accepted it and they started the work then and there.
Description of Work: Put shutoff valves on the bathroom sink and als had to replace some of the piping in the wall

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Response from DURBIN PLUMBING INC
Customer, thank you so much for your comments. We really do try to be very responsive! We also know our customers are busy, and we want to be as on time as we possibly can. Thank you again, and we hope to be your plumbing company for many years to come. Doug Durbin

John Paul S.
12/2012
5.0
plumbing
  + -1 more
The company did a great job responding quickly to our need.
Description of Work: Fixed a leak in the water line. While he was there, another leak happened and he fixed it as well. I was very pleased with how quickly they responded to come and fix the slow leak on the day before Thanksgiving.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$275

Response from DURBIN PLUMBING INC
Customer, thank you so much for your positive remarks. We do pride ourselves on our responsiveness, which is why I have my cell phone on my side 24/7! I count myself very lucky to have excellent technicians on staff who WANT to work, and who are available (with a good attitude) to service customers on those holiday/weekend timeframes when it is sometimes hard to reach a service. Thanks again. Doug Durbin

Randal K.
10/2012
3.0
plumbing
  + -1 more
I found the leak in the evening and sent an email to Durbin and stated I found them on Angies list. I received a call first thing in the morning and they were out the same afternoon. Great searvice on calling back and getting out there quickly to fix the problem. I identified myself again on the phone as an Angie's list member and my wife did again when they presented the bill and asked for the $30 disccount. The plumber told her she had to have a printed coupon to give the discount and would not honor the discount with out it. I looked at wording again on Angie's list and there was no mention of printing any coupon and it states to mention the discount only. I will not use the company again as they are not honest.
Description of Work: I had a pin hole leak in my water pipe just after the main shut off in my basement. They charged $285 for 1 and a half hours of work and about $30 in materials. This seamed to be on the high side. The worst part the repair may or may not last long, the hole was in a copper pipe that goes into plastic they sectioned the copper and put a sleeve in just before the plastic leaving a about 2 inches of the old copper which may start leaking as well. Why not just replace the extra 2 incehs and have 1 splice vs. 2 next to the valve?

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

$285

Response from DURBIN PLUMBING INC
Dear Member: First of all, we do apologize for our technicians not honoring the Angie's List coupon. That SHOULD have been honored. We did cover that in an employee meeting, but it has been a while, and evidently the technican did not remember. He should have called the office to ask, and we have covered that with him as well. Your $30.00 is on the way to you. The Angie's list discount is the highest one we offer anyone, and I think that confused him. In terms of the rest of your concerns, I am going to call you myself and if you can make an appointment with me, I will come out and take a look to see if we need to replace the rest of the pipe and if you were charged too much. We are so sorry you were unhappy with your experience. We strive for 100% customer satisfaction. I will be contacting you immediately. Doug Durbin

Thomas T.
09/2012
3.0
plumbing
  + -1 more
The team of two were punctual and very courteous. I had asked for a toilet to be installed on top of the plumbing inspection and was quoted $99. When the work was actually performed, I had 3 other items for them to repair (that were found during the inspection) and the price jumped to $300. This was on top of the fee already paid for the inspection. The technician talked me out of draining my hot water heater, which is why I called, it was, and still is, making noise when it refills. I should have stuck to my guns and had them drain it. The crew was helpful and showed me what they were doing and how I could do it myself in the future. I have mixed reveiws of this company in that the price was so expensive for the minor work they performed.
Description of Work: Installed a toilet Plumbing inspection fixed a leaky faucet fixed a leak under the kitchen sink replaced toilet gaskets on 2 toilets tightened a loose handle on a sink

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$300

Response from DURBIN PLUMBING INC
We are very sorry that the Member was upset at his final bill. We do feel that the $300.00 was a fair price considering the additional items that were found and repaired after he was was quoted the additional $99.00. We do understand that especially in this economy, no one wants to end up spending additional money, it is not a happy surprise. In terms of the water heater, we do make judgement calls when it comes to draining them. If a water heater is 8-12 years old or older, we have found that it can cause additional problems if a heater that old is drained. It can lead to leaking because the rust and sediment inside has been disturbed. This could lead to the water heater not being functional at all. We have a policy of explaining this in great detail and making the decision along with the customer, but it sounds like we did not give a thorough explanation in this case. We will be happy to come back and drain Mr. Turner's water heater at no charge. At Durbin Plumbing, we strive for 100% customer satisfaction.

Larry O.
08/2012
5.0
plumbing
  + -1 more
They did a good job and answered any questions I had. I would definitely use them again.
Description of Work: They came out for the plumbing inspection.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
    • 1(current)
    • 2

Contact information

54 Swan Way, Taylorsville, KY 40071

http://durbinplumbing.com

Service hours

Monday:
8:00 AM - 4:30 PM
Tuesday:
8:00 AM - 4:30 PM
Wednesday:
8:00 AM - 4:30 PM
Thursday:
8:00 AM - 4:30 PM
Friday:
8:00 AM - 4:30 PM

Licensing

Bonded

Insured

Licensed*

Trade License Number
m6399
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Drain Cleaning,
Natural Gas Lines,
Gas Logs,
Water Heaters,
Sewer Cleaning,
Appliance Repair,
Kitchen and Bath Remodeling,
Drain Pipe Installation,
Water Coolers,
Water Filtration and Softening

FAQ

DURBIN PLUMBING INC is currently rated 4.7 overall out of 5.

Monday: 8:00 AM - 4:30 PM

Tuesday: 8:00 AM - 4:30 PM

Wednesday: 8:00 AM - 4:30 PM

Thursday: 8:00 AM - 4:30 PM

Friday: 8:00 AM - 4:30 PM

DURBIN PLUMBING INC accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, DURBIN PLUMBING INC offers free project estimates.
No, DURBIN PLUMBING INC does not offer eco-friendly accreditations.
No, DURBIN PLUMBING INC does not offer a senior discount.
Yes, DURBIN PLUMBING INC offers emergency services.
Yes, DURBIN PLUMBING INC offers warranties.
DURBIN PLUMBING INC offers the following services: FAUCETS, SINKS, TUBS, & TOILET REPAIR, SEWER & DRAIN CLEANING, GARBAGE DISPOSALS, WATER HEATERS, APPLIANCE INSTALLATION, WATER SOFTENER INSTALLATION & REPAIR, VIDEO CAMERA PIPE INSPECTIONS, BACKFLOW TESTING GAS LEAK TESTING & REPAIR.FIREPLACE GAS LOG REPAIR, SUMP PUMP REPLACEMENT & REPAIR, UNDERGROUND LEAK & LINE DETECTION, AUTOMATED DRAIN CARE PROGRAMS, GREASE TRAP & LIQUID WASTE PUMPING, BACK FLOW PROTECTION & PIPE REPAIR AND REPLACEMENT.
WE DO NOT INSTALL GAS LOGS, BUT WE DO REPAIR THEM. WE DO REMODELING ONLY FOR VERY, VERY SMALL JOBS. WE SPECIALIZE IN SERVICE AND REPAIR AND THAT KEEPS US BUSY!!

Contact information

54 Swan Way, Taylorsville, KY 40071

http://durbinplumbing.com

Service hours

Monday:
8:00 AM - 4:30 PM
Tuesday:
8:00 AM - 4:30 PM
Wednesday:
8:00 AM - 4:30 PM
Thursday:
8:00 AM - 4:30 PM
Friday:
8:00 AM - 4:30 PM