Miller Remodeling & Painting

Description of Work: Our house was built in 1893 and is on the list of Historic buildings. The front porch was sagging on the left side and needed repair. Mr. Jimmy Miller and his associate, Mr. James Barnes explained that our front porch had broken beams causing it to sag. They were both very polite and personable. We explained that we would like all of the work completed by July 2012 as we had a big family reunion coming and they told us it would be completed long before that. We thought they were very professional, sharing references and a report from the BBB. I explained to Mr. Jimmy Miller that I had recently been diagnosed with breast cancer and I had to make daily trips to Lexington for radiation treatments with my husband, Richard and we would not be available to them. Mr. Miller told me how sorry he was to hear that I was ill and said several "God Bless yous". He told me not to worry, that they would take care of fixing my house. His contract was rather vague, but we trusted that Mr. Miller was a man of good character. We were so wrong not to insist that everything be written into the contract! The crew jacked up the porch and removed sections of our vinyl siding to get to the wood underneath. They removed sections of the beams that were rotted and spliced in new timber to strengthen them. They built new soffits and did some painting to match them to the house. They removed our copula from the top of the house so they could replace the roof and damaged it during the removal. We were told by the foreman that he would repair it at no charge. It was never repaired. They removed an old chimney and all the old roofing and replaced with a new metal roof. Two weeks before the roof was completed, Mr. Miller fired the foreman who was doing all of the metal roof work! Mr. Miller only showed up on the site to collect payments for work that had been completed. He did not supervise any of the work, though he told us he would. They put a new rubber flooring on our widow watch, removed some rotted spindles and replaced them then painted the railing and spindles on the widows watch. They put the same kind of rubber covering on our bay window roof. There were days and sometimes full weeks when the crew never showed up and no on called to explain why. At one point my husband found a soda pop can the crew left on our patio. When he picked it up he could smell alcohol. As he poured it out of the can, he realized it was beer. I called Mr. Miller and let him know about this and he said he would take care of it. The crew laid much of their supply of metal for the roof on sections of our lawn, killing big patches of grass. They left tools and debris on my front porch for weeks. Nails and sharp scraps of metal were everywhere in our yard. White paint was slopped all over the black rubber roof material. So much debris was left in our rain gutters that the clogged and overflowed down into the window frames. When I called Mr. Miller's phone, it would go to voice mail. Sometimes he called me the next day, sometimes he didn't call back. They did not complete the job as we requested. I was very angry when I found out the reason was he was sending his crew down to S. Kentucky to do repairs on other homes that had tornado damage. In the end, his crew never fixed our copula and never replaced it on our roof. He was very dishonest, even lying to my lawyer. I would not recommend that anyone trust anything Mr. Miller says unless it is written down and signed in a contract!