They charged my credit card twice and have the audacity to claim they didn't. After two visits the dryer did not get repaired
Description of Work: Dryer repair
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0
$250
dennis N.
09/2016
1.0
appliance sales
+ -1 more
I gave them an F because they installed it and a hose broke and it spewed water in my laundry room. They still haven't settled the claim. For punctuality, they got there pretty well. For professionalism, I would give them an F. They said they were going to settle and they haven't. I talked to various levels of management, sent letters and contacted their installation department but so far, I have not been satisfied.
Description of Work: I have used Sears for appliance sales and repair. I bought a new washer and dryer that time.
Rating Category
Rating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0
$1,000
leo G.
08/2016
1.0
home improvement stores
+ -1 more
unknown
Description of Work: Trying to get a recliner fixed under warranty. Recliner was less than 2 months old when problems started. Recently tried to have have the chaired repaired or replaced but after 3 weeks of trying with emails and 20 or more emails and over 10 hours on the phone, the chair was tossed. Then Sears called 3 weeks later saying they would send somebody to repair the chair.
Rating Category
Rating out of 5
Yes, I recommend this pro
Jeffrey G.
02/2016
4.0
appliance repair, carpet cleaners, home improvement stores
+ 1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Joey S.
09/2015
1.0
home improvement stores
+ -1 more
unknown
Description of Work: Refrigerator warranty, they come out 2 weeks later checked it then ordered parts 3 weeks later, they come out lousy, they admit it but don't tell you.
Rating Category
Rating out of 5
Yes, I recommend this pro
Teresa S.
12/2014
5.0
carpet cleaners
+ -1 more
It was fast, quick and they did a good job.
Description of Work: They cleaned the carpet on our basement steps.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$60
CHRISTY M.
10/2014
5.0
appliance sales, home improvement stores
+ 0 more
We've been going to Sears for years, and we've never been disappointed with its services. The washer and the mower both arrived on schedule, the sales people were professional and helpful, and both items are working just fine.
Description of Work: We purchased a new riding lawn mower from them. They sold us a new washer on a previous occasion as well.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,100
Paul E.
10/2014
5.0
appliance repair, home improvement stores
+ 0 more
He did a good job. He was nice to my husband.
Description of Work: I used the services of Sears for our washing machine repair. They fixed the washing machine, the spinner.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
rooney W.
07/2012
5.0
carpet cleaners, home improvement stores
+ 0 more
I have used them for about 12 years. They pick up our carpets and take them for cleaning. They also bring them back and put them back properly.
Description of Work: I use Sears for carpet cleaning.
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*Contact business to see additional licenses.
Service Categories
Hardware & Home Improvement Stores,
Carpet Cleaning,
Appliance Repair,
Appliance Sales and Installation,
Photography,
Lawn Mower & Power Tool Repair
FAQ
Sears is currently rated 3.1 overall out of 5.
No, Sears does not offer free project estimates.
No, Sears does not offer eco-friendly accreditations.