Sears

Hardware & Home Improvement Stores, Carpet Cleaning, Appliance Repair,

Reviews

3.19 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
44%
4
11%
3
0%
2
0%
1
44%


Rating CategoryRating out of 5
quality
3.9
value
4.1
professionalism
4.3
responsiveness
4.1
punctuality
4.7
Showing 1-9 of 9 reviews

Gwyneth L.
08/2018
1.0
appliance repair, home improvement stores
  + 0 more
They charged my credit card twice and have the audacity to claim they didn't. After two visits the dryer did not get repaired
Description of Work: Dryer repair

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0

$250

dennis N.
09/2016
1.0
appliance sales
  + -1 more
I gave them an F because they installed it and a hose broke and it spewed water in my laundry room. They still haven't settled the claim. For punctuality, they got there pretty well. For professionalism, I would give them an F. They said they were going to settle and they haven't. I talked to various levels of management, sent letters and contacted their installation department but so far, I have not been satisfied.
Description of Work: I have used Sears for appliance sales and repair. I bought a new washer and dryer that time.

Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0

$1,000

leo G.
08/2016
1.0
home improvement stores
  + -1 more
unknown
Description of Work: Trying to get a recliner fixed under warranty. Recliner was less than 2 months old when problems started. Recently tried to have have the chaired repaired or replaced but after 3 weeks of trying with emails and 20 or more emails and over 10 hours on the phone, the chair was tossed. Then Sears called 3 weeks later saying they would send somebody to repair the chair.
Rating CategoryRating out of 5
Yes, I recommend this pro

Jeffrey G.
02/2016
4.0
appliance repair, carpet cleaners, home improvement stores
  + 1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Joey S.
09/2015
1.0
home improvement stores
  + -1 more
unknown
Description of Work: Refrigerator warranty, they come out 2 weeks later checked it then ordered parts 3 weeks later, they come out lousy, they admit it but don't tell you.
Rating CategoryRating out of 5
Yes, I recommend this pro

Teresa S.
12/2014
5.0
carpet cleaners
  + -1 more
It was fast, quick and they did a good job.
Description of Work: They cleaned the carpet on our basement steps.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

CHRISTY M.
10/2014
5.0
appliance sales, home improvement stores
  + 0 more
We've been going to Sears for years, and we've never been disappointed with its services. The washer and the mower both arrived on schedule, the sales people were professional and helpful, and both items are working just fine.
Description of Work: We purchased a new riding lawn mower from them. They sold us a new washer on a previous occasion as well.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,100

Paul E.
10/2014
5.0
appliance repair, home improvement stores
  + 0 more
He did a good job. He was nice to my husband.
Description of Work: I used the services of Sears for our washing machine repair. They fixed the washing machine, the spinner.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

rooney W.
07/2012
5.0
carpet cleaners, home improvement stores
  + 0 more
I have used them for about 12 years. They pick up our carpets and take them for cleaning. They also bring them back and put them back properly.
Description of Work: I use Sears for carpet cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

    Contact information

    unknown, Shelbyville, KY 40065


    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Hardware & Home Improvement Stores,
    Carpet Cleaning,
    Appliance Repair,
    Appliance Sales and Installation,
    Photography,
    Lawn Mower & Power Tool Repair

    FAQ

    Sears is currently rated 3.1 overall out of 5.
    No, Sears does not offer free project estimates.
    No, Sears does not offer eco-friendly accreditations.
    No, Sears does not offer a senior discount.
    No, Sears does not offer emergency services.
    No, Sears does not offer warranties.

    Contact information

    unknown, Shelbyville, KY 40065