Randy Tennill Heating & Ac

Communication wasn't great. I originally talked to the owner (whom I thought sounded knowledgable and would be performing the work). But then I recieved a call from his employee trying to shedule a time to come out. He was not all that professional or overly helpful in coordinating a time. The company does not except credit or debit cards which was an inconvience. I had asked the owner Randy what all was included in a service call and he said that they would check the unit, clean it, fill it as needed and check/change the filter. He also quoted the coolant at $X per pound. I was not home at the time of the service, but my mother was. She stated that the tech was there for about 20 minuets, and did not check any filters (we have 2 units), and he hadn't "cleaned" anything either. I had mentioned to Randy that we thought the upstairs unit sounded loud. This issue was not addressed/resolved or explained. We were charged a travel fee (undisclosed at time of quote) and the coolant was about $12more a pound than we had been quoted as well. Overall I wasn't too satisfied with the service, and certainly wasn't happy with the bill, however I spoke to Randy after and he adjusted our bill to the quoted price of the coolant, and agreed to lower the service call price as well (since the tech hadn't cleaned or checked the filter) he took off the travel charge and agreed to come out himself and take a look/listen at the loud unit. This was after he returned from vacation however, but I haven't heard back from him yet. I personally think Randy tired to be fair and accomadating however he doesn't have the best or most professional employees.

I call Randy Tennill to get them to work on my geothermal unit. Another company had install the new thermostat and it was not program right. My back up heat strips was not coming on. Randy sent Phil out to work on this unit and he was here a couple of hours trying to get the unit right. He put a jumper wire on my furnace thermostat and change a couple of setting downstair and the furnace came on and kept up with the house. But in the process now the furnace ran all the time. I call them back to let them know and left a voice mail with the office. But than I remember that the service man call me from my gate and I had his number on my phone. He told me that he will come back out but it will be Friday. Than Randy call back and told me that he did not realize that this was a 2 stage system and that even thou the system was keeping up that this was still not right that he would send Phil back out tomorrow. So I waited and waited and I had to cancel several Doctors appt. To stay home all day waiting for them. So I call Randy office and left a voice message asking what time would they be out. About 3:00pm Randy call all upset and told me that I was bothering him when they were people was without heat and that he was going to tear up the check and for me to get someone else. At this late of the day. I have had 2 open heart surgery in 3 months and lost me husband of 25 years. I did not need this added stress, nor did I need another $500.00 Heating bill. All I wanted was for them to fix the furnace right the first time. If they would have just waited a little longer they would have realize that the furnace was never going to shut off. And fixed it while they were here. Then to call and treat me like I did something bad by asking about what time was they coming out was a sin.

He is good and reasonable. He is accommodating and he comes as soon as he can.