Floor Pro

Workers showed up around 9, went to lunch at 12, and left about 3. Some days no one showed up at all. The owner, Jared Keeton, did not communicate and when he did communicate saying workers would be here at a specific time and date, no one showed. The carpeting on the stairs is still not done. Quarter round was installed around the return on my central air and I can not open the door to change the filter. A counter was moved and the cabinet door was sprung and now stands wide open. The wall behind the counter was not repaired. I have not heard from Jared Keeton in over a week and I now have to retain an attorney to try to resolve the matter. There is still a heap of trash (pieces of old tile) in my front yard. A worker was sent to get part of the trash and he did not have shovel, buckets, or anything to put trash in. I loaned him a shovel which he took with him.

I called them for service. When they came out, Jared wasn't available. The guys some put some stuff down. When they put the molding down, I had to show them it wasn't right. I had to recently get more service because there were some bad spots. They just put flooring down on top and didn't check under it. At the time they came, I spoke to them about this and his response was, 'if you buy some more; he would put it down but have to charge.' If I was unhappy with his work already, I wouldn't want to pay to have him do more. The work was sub par. His co-workers even agreed that the owner wasn't good. I now have to spend more money to get it repaired because it wasn't done right to begin with. They were horrible.

We purchased hardwood flooring from a local discounter. The sales associate highly recommended Mr. Keeton so we called and set an installation appointment. Mr. Keeton's picked up our flooring directly from the seller (which was nice that we didn't have to haul it). He did not schedule an appointment to look at the room we were flooring, he just took our word on the square footage and quoted us a price. The morning of our appointment, his crew did not show up at the scheduled time. Apparently he double booked for the day and told us they would come in the afternoon and squeeze us in. We protested that perhaps we should schedule for another day but he insisted "no, no, they can come today". They showed up around 4 pm and worked through about 9:30 pm. They told us we had incorrectly measured our floors and we were in need of some transition pieces for the doorway.( a mistake that could have been addressed in a walk through and not 5pm the day of installation) We did in fact need the transition strips, however we did not need the extra box of flooring that they said we did and it is now sitting in our basement. The crew worked at a breakneck pace. They stopped only once or twice for cigarette breaks (they smoked away from the house and picked up their butts). The positives were: They worked hard, they were polite and respectful, and they thought enough ahead to lay the less attractive flooring pieces in places that would be covered by the fridge or stove. The cons: They were tired when they showed up and so they rushed through and made sloppy mistakes. (At the end they whizzed through the cuts on the quarter round, didnt fill the nail holes with putty etc) There were gaps in the hardwood in places so we had to ask Mr. Keeton to come the next day with wax filler and fill them in. They also (in order to save time) Didn't cut the boards flush with our exterior door frame because they figured we'd cover it with a strip "of something" and also left us to fill in the gap between our kitchen and livingroom where the new transition strip sits higher now that the new wood floors are in "with colored caulk or something" So The sloppy rushed work, by a tired crew, their lateness (arriving 7 1/2 hours later than scheduled and then making us feel that we were "lucky" to be "squeezed in" ) and the overall feeling that our job was wedged into an overbooked schedule (no walk through to confirm we had what we needed ) would make me unlikely to recommend this company to others. I'd much prefer to either pay a little more or wait a little longer to have a job done right.