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Window And Door Factory Outlet

Siding, Windows, Doors,

About us

Leading Central Kentucky in Windows, Doors, Vinyl Siding, Gutters, Patio Rooms, and more. We have a great selction of products and brands to fit everyones needs and budget. Many companies take a "one-size-fits-all" approach to push a certain product, brand, or feature. At the Window and Door Factory Outlet, we take a solutions based approach and work hard to find the right fit for your paticular home improvment project. This includes using computer aided technology to show you what your home improvement project will look like on your home before you make any decisions! Our great financing options make your dream home a reality with low monthly payments.

Business highlights

15 years of trusted experience

Services we offer

Window and Door Installation, Home Improvment Services!!

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.64 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
25%
3
0%
2
0%
1
25%


Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.6
responsiveness
4.6
punctuality
4.6
Showing 1-4 of 4 reviews

Kathy F.
03/2016
4.0
siding
  + -1 more
unknown
Rating CategoryRating out of 5

Norm W.
04/2013
5.0
siding
  + -1 more
Tim came out to the house and gave us an estimate. A few days later the siding team came and took measurements. Approximately 4-6 days later they started work and finished in about 8 days. There were several days of rain which accounted for the extended work time. During the siding job the gutter team came out and replaced the gutters in about 5 hours. The whole process was painless and all of the workers were professional and courteous in their manner. I would recommend them to anyone who asks as well as hire them for future jobs.
Description of Work: Installed siding on the entire house and replaced gutters.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$14,000

Leda T.
10/2012
1.0
replacement windows
  + -1 more
It didn't go. I have yet to hear from them.
Description of Work: I walked into their store 9/28 and made an appt to have them come to my house and give me an estimate on replacement of some basement windows. An appt. was made for Monday, Oct 1 between 2-2:30, They never showed up or called that day. The next day, Oct 2 they called and left a message that they were sorry, the appt had not been written down but they could come out. I called a few hours later and told them I was available and to call and come out. It is now Thursday, Oct 4 and I still haven't heard from them.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from Window And Door Factory Outlet
I am very sorry to hear about your experience. This certainly isn't the normal course of business for this company and our staff. We strive to provide each and every one of our customers with the highest level of care and support. This service has allowed us to grow very rapidly in the last several years in the Central Kentucky area. Unfortunately, sometimes this kind of growth can cause some bumps in the road and mistakes can happen. This is certainly not an excuse for not following up with you. In any business, mistakes are going to happen, but it is our opinion that how a company handles those mistakes makes the difference. I realize you may have already found someone to help you with your needs, but if not I would happy to offer you a courtesy discount on your next purchase. Again, I hope you will accept my deepest apologizes for your trouble. Thank you, Tim Williams, Owner

Norm W.
10/2011
5.0
gutter repair, siding, replacement windows, doors
  + 2 more
Our 30 year old house is a little under 2000 sq. ft. and two stories. The old cedar siding (which covered about 3/4 of the house, the rest is brick) was weathered and worn, in need of treatment and some panel replacements and the gutter was a little worse for wear. My wife and I decided we wanted to go with the more maintenance free vinyl siding and chose Window and Door Outlet after shopping around for contractors and gathering estimates. Fortunately the siding color we chose (sandy tan) was in stock and they were able to begin 3 days after being hired for the job. On Monday October 17, 2011 the siding crew arrived and began their work. Unfortunately the weather was not very cooperative and the work had to be delayed 3-4 days during the process due to rain, but when they were here they were relentless in their job. My wife and I asked ,several times, why certain things were done the way they had been done and Mike (the lead installer) explained everything to our satisfaction. He even saw to it that the light fixtures and outlets, along with whatever else we had hanging from the house were installed and mounted properly. Mike (as well as the rest of the siding crew) was very professional while at our residence and respectful of what we wanted, stopping their work several times to offer us options on how the siding was installed on certain areas of the house. The new siding and guttering has completely changed the character of this house and my wife and I are absolutely thrilled with the finished product. The gutter crew came in about 2 days before the final touches were put on and finished their job in roughly 5 hours. This crew was no less professional and respectful as the siding crew, and both crews are welcome to work here again. The working relationship and end results will have us using Window and Door Outlet for our window replacements and installation in the (not too distant) future.
Description of Work: Applied fan fold and new vinyl siding over existing old cedar siding. Framed all the windows, doors and entire house with the white trim work requested to go with the tan siding. Removed old gutter and installed new gutter.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$14,000

    Contact information

    950 Commercial Dr, Richmond, KY 40475

    www.windowsanddoorsoutlet.com

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 5:00 PM
    Wednesday:
    9:00 AM - 5:00 PM
    Thursday:
    9:00 AM - 5:00 PM
    Friday:
    9:00 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    Yes
    Use Green Products or Work Practices
    No
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Siding,
    Windows,
    Doors,
    Gutters,
    Dryer Vent Cleaning,
    Sunrooms and Patio Enclosures,
    Air Duct Cleaning,
    General Remodeling,
    Garage Doors,
    Decks and Porches

    FAQ

    Window And Door Factory Outlet is currently rated 4.6 overall out of 5.

    Sunday: Closed

    Monday: 9:00 AM - 5:00 PM

    Tuesday: 9:00 AM - 5:00 PM

    Wednesday: 9:00 AM - 5:00 PM

    Thursday: 9:00 AM - 5:00 PM

    Friday: 9:00 AM - 5:00 PM

    Saturday: Closed

    Window And Door Factory Outlet accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
    Yes, Window And Door Factory Outlet offers free project estimates.
    Yes, Window And Door Factory Outlet offers eco-friendly accreditations.
    No, Window And Door Factory Outlet does not offer a senior discount.
    No, Window And Door Factory Outlet does not offer emergency services.
    Yes, Window And Door Factory Outlet offers warranties.
    Window And Door Factory Outlet offers the following services: Window and Door Installation, Home Improvment Services!!

    Contact information

    950 Commercial Dr, Richmond, KY 40475

    www.windowsanddoorsoutlet.com

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 5:00 PM
    Wednesday:
    9:00 AM - 5:00 PM
    Thursday:
    9:00 AM - 5:00 PM
    Friday:
    9:00 AM - 5:00 PM
    Saturday:
    Closed