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37 years of trusted experience
Services we offer
Services we don't offer
Amenities
Warranties
YesAccepted payment methods
Reviews
4.316 Reviews
Showing 1-16 of 16 reviews
Allison P.
09/2015
pool cleaners
+ -1 moreWe called them in the spring and left a message requesting to call us back about opening our custom 27 x 51 lagoon pool. They didn't even bother to call back. Assuming that the fail to call back was a fluke we contacted them on 9/8/2015 to get a quote on closing the pool. They requested photos, we sent them. They called back asking about the cover, we gave them what was asked. They promised to call back on the 10th. They didn't call back as agreed. We called back today (9/14/2015) and they said they didn't have time for us due to sixty calls for closing pools. Very unprofessional and aggravating to deal with.
Description of Work: Called to get a quote.
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$275
Rebecca G.
08/2015
pool cleaners
+ -1 moreunknown
Description of Work: Opened our pool. They do a good job of opening, closing, and advising.
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Yes, I recommend this pro
$350
Julie A.
04/2015
pool cleaners
+ -1 moreunknown
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Rachel S.
01/2015
pool cleaners
+ -1 moreThey are excellent. I am very pleased with them. The service is of very good value. They keep an eye on things and make sure my pool works. I don’t live there all the time and so I count on them not just to provide service but to also let me know if something needs to be done and they are very good about that. So, if the water level is low or something like that, they are very good about providing all extra service in that area. I don’t have much comparison and it is the first pool I have ever had but it seems like a reasonable price to me.
Description of Work: We used Rojos Pool Service. They have been servicing my pool, opening it in the spring and closing it in the fall for the past three years.
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Yes, I recommend this pro
David S.
08/2012
home & garage organization
+ -1 moreApproximately a year ago, we hired Rojos Pool Service to maintain our pool. Our first dealing with them was to install a Solar Pool Cover. On the day it was installed, their employees arrived at our home and began working without notifying us they were there and would be working....they had been here 20 minutes before we saw them out the kitchen window. When confronted, their immediate response was and quot;We can leave if you likeand quot;. We wish we had said get out right then and there, it would have saved a ton of stress over the next year. It took two weeks to convince them we did not want them coming on the property without announcing themselves. Someone is home here all the time. The Solar Pool Cover was cut too large for the pool and we were told it was standard to do this as the cover would eventually shrink. Well, plastic being plastic, when it gets hot it expands...the shrinkage was minimal to non-existent. It will need to be re-cut to fit the pool. Next was a visit to install a Mesh Saftey cover for the winter. No real complaints here as the arguments were at a minimum by now, however any time we asked a question we were given the distinct impression we were bothering them and their answers were curt and uninformative. Our pool is odd shaped and the manufacturer needed more than one set of measurements to make the cover fit correctly, installation was very nicely done. Next on the list was to install the Heat Pump as outlined above. This was the final straw. Overall Rojos Pool Service is not used to performing work when people are home, this is their own admission, and therefore are never questioned. We question and expect an honest professional response. Rarely did we receive this with Rojos. During the installation of the Heat Pump, we questioned the replacement EcoSmarte Chamber and were told the one they were and quot;givingand quot; us (ostensibly to reduce cost) would work fine and keep the pool clean. Nope, it turns out the EcoSmarte Regional Salesman had installed the replacement chamber on someone else's pool and he had removed the Copper Electrodes at the customer request and replaced them with Steel Washers. Plus with the chamber being wired incorrectly even the Titanium Electrodes were ineffective. The cost to correct this is unconscionable. Rojos Pool Service will not return to perform any work for our pool
Description of Work: They were hired to install a Heat Pump for our pool and the estimate was for roughly $6000.00 for all equipment and labor which involved the Heat Pump, new concrete pad, new filter material, replumbing the water lines and re-incorporation of the existing EcoSmarte Pool Sanitizing system. EcoSmarte is Copper based and uses a Chamber that contains Copper and Titanium Elecrtodes for algae and bacteria/virus control. These electrodes use electricity to instill copper ions to the water to control algae and titanium ions for bacteria and virus control. The work on the concrete pad was adequate, except we had to replace a section of fencing, and due to the fact the post was placed incorrectly the fencing no longer fit correctly. The work on the filter material replacement was less than adequate; the valve at the top of the filter and waste water line now leak when backwashed (told by Rojos that we didn't want to think about repairing the leak as it wasn't bad and the cost would be high). The replumbing of the water lines resulted in complete inadequacy. The EcoSmarte Electrode Chamber was originally a 2” chamber with 2” Copper and Titanium Electrodes with Quick Disconnect connections (the chamber requires maintenance by removing the chamber and soaking in acid to keep the electrodes clean). This was replaced with a 1 ½” chamber, jerry-rigged with no Copper Electrodes (it contains steel washers) and rubber connections between the water lines and chamber (clamps hold this tight for the moment), and the entire chamber was wired incorrectly, in effect rendering it totally useless for sanitation purposes. During the time this work was being done, we constantly questioned them about the EcoSmarte System, after checking with the Manufacturer, because we were convinced that it was being installed incorrectly. We were told Rojos knew what they were doing, and given the distinct impression that they did not like us questioning their work and especially didn't like us checking with the manufacturer. Rojos personnel has badmouthed the EcoSmarte system from the beginning and confessed they knew little about it, yet would not bother to learn about it. After the work was completed we have battled algae and dumped a large amount of money into the pool to keep it clean and sanitary because the EcoSmarte system was not working. It was wired incorrectly, too small for our pool, did not contain Copper Electrodes and I question that it even contains Titanium. Cost to correct this will run upwards of $1000.00; $779 for a complete new proper chamber and labor costs for correcting the plumbing. In short we feel we have been lied to, cheated and stolen from and that Rojos Pools displays incompetence and lack of regard for Manufacturer's guidelines and instructions.
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$6,000
Response from Rojos Pool Service
Bruce D.
07/2012
pool cleaners
+ -1 moreI received a price from Rojo to replaster our pool in early June. We selected Rojo and paid a premium to use them because they could start in 2-3 weeks. We had a party planned on July 18 and had to have the pool completed before then. Rojo cashed my check for one half the work on June 11. Two weeks later I started calling Rojo and leaving messages inquiring as to when they would start. I was ignored for 2 weeks and I was on the verge of hiring another contractor and getting an attorney to get my money back from Rojo when they called and said the work was subcontracted to another company and I needed to contact them. Eventually the work was performed but not complete until July 22 after we canceled our party.We didn't even have the pool filled with water before Rojo was calling wanting to be paid. They didn't even send a bill. When they sent a bill they charged me $1,100 extra. I had agreed to $600 as they had me over a barrel but they can't tell me what the extra $500 is for.
Description of Work: They replastered our 16 year old pool.
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$11,000
Response from Rojos Pool Service
beverly H.
07/2012
pool cleaners
+ -1 moreI have used them for close to 20 years. They do a good job and I recommend them to others. They always respond to my phone calls or emails. They are easy to get a hold of and always take care of me in a timely manner.
Description of Work: They come every week to clean and vacuum the pool and check the chemicals.
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Yes, I recommend this pro
Lopa M.
04/2012
pool cleaners
+ -1 moreThey are great guys. They know what they are doing. They come when they are schedule to come. They communicate when we are running out of things or when our equipment needed to be updated. They make it really easy for us. They are really great. They are coming next week.
Description of Work: We use Rojos Pool Service weekly to open our pool and maintenance.
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Yes, I recommend this pro
$3,000
Alan C.
01/2012
pool cleaners
+ -1 moreNo communication
Description of Work: I left 2 messages and completed there online form for a quote and never heard from them
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| responsiveness |
Response from Rojos Pool Service
Clifford W.
01/2012
pool cleaners
+ -1 moreShowed up on time and informed me every step of the way, cleaned up afterwards and put everything back the way it should be.
Description of Work: I called them in the morning and they actually were able to do the work and service the same day. Great communication and an excellent company to do business with. Great followup too. I would highly recommend this company to do any of your work.
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Yes, I recommend this pro
$195
Karen M.
10/2011
pool cleaners
+ -1 moreWe bought a house with a pool and have never taken care of a pool before. We hired Rojo's to help us with a couple of weeks of regular maintenance to get us on track with caring for it ourselves. They were prompt and professional and very willing to talk to us about what they were doing so we could learn to take care of it on our own. We also hired them to do our closing for the winter. They were easy to schedule with, showed up on time, and again were very helpful and friendly about describing the process so I can learn more about it. I will use them again if I need help in the future.
Description of Work: Two visits of weekly pool maintenance in September 2011 Pool closing for season in October 2011
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Yes, I recommend this pro
$250
David P.
10/2011
pool cleaners
+ -1 moreI would definitely recommend ROJO for any and all pool/spa service and care.
Description of Work: I am a new account with ROJO, They went above and beyond the call to make sure my pool got closed and winterized properly. They also offered advice regarding maintenance issues during cold weather. I am VERY pleased with their service and professionalism.
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Yes, I recommend this pro
$300
David S.
09/2011
pool cleaners
+ -1 moreThey were very professional and knowledgeable. The gentleman that came out explained to us that a heat pump is a better option that heater to heat our pool. He said we needed more work to install the heat pump than we thought we needed. He recommended changing the pool filter fan. I will use them again in the future.
Description of Work: I got an estimate from Rojos Pool Service for a solar pool cover as well as closing the pool.
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Yes, I recommend this pro
Robert M.
09/2011
pool cleaners
+ -1 more.
Description of Work: .
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Yes, I recommend this pro
Linda C.
08/2011
pool cleaners
+ -1 moreWe were pleased with Rojo's service. Their customer service is top-notch.
Description of Work: Rojo installed a new pool pump, filter and opened the pool. They were prompt, professional, and we were pleased with their work. I would definitely recommend them.
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Yes, I recommend this pro
$1,750
Corey S.
09/2010
pool cleaners
+ -1 moreExcellent service overall. The guys were prompt and friendly. Pool closing went without a hitch. Look forward to using them again in the future.
Description of Work: Pool closing service.
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Yes, I recommend this pro
$250
Contact information
2202 N Rose Island Rd, Prospect, KY 40059
www.prospectpools.orgLicensing
Bonded
Insured
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Pool and Spa Service,
Home and Garage Organization
FAQ
Rojos Pool Service is currently rated 4.3 overall out of 5.
Rojos Pool Service accepts the following forms of payment: Check,MasterCard,Visa
No, Rojos Pool Service does not offer free project estimates.
Yes, Rojos Pool Service offers eco-friendly accreditations.
No, Rojos Pool Service does not offer a senior discount.
No, Rojos Pool Service does not offer emergency services.
Yes, Rojos Pool Service offers warranties.
Rojos Pool Service offers the following services: Pool & spa, pool cleaning and chemical services & equipment repair. Pool renovations,liner replacements, openings/closings & alternative sanitizers.
Above ground pools.
Contact information
2202 N Rose Island Rd, Prospect, KY 40059
www.prospectpools.org